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WestJet


4 of 5 bubbles
2,435 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,435 Reviews from our TripAdvisor Community

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2,435 reviews from our community

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Showing 2,342: English reviews
Dunedin, New Zealand
Level Contributor
20 reviews
7 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Wednesday 11 January I checked in using the kiosks available just over 2 hours before my flight (as suggested on WestJet's website). Because my subsequent flights were long-haul international with Virgin Australia, the kiosk couldn't print my boarding pass or bag tags... so off to "Guest Services" I go. I line up at Guest Services - probably 20 passengers in...

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USA Economy Toronto - Los Angeles

Helpful?
Thank Liz H
Dunedin, New Zealand
Level Contributor
20 reviews
7 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

I expected a lot more from WestJet after numerous friends endorsed this airline (especially in comparison to Air Canada). The plane itself seemed old and tired. It seemed to be a plane that was purchased from another airline with an attempt to brand it WestJet. The airline's website advertises for passengers to download the inflight entertainment app - which I...

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Canada Economy Los Angeles - Toronto

Helpful?
Thank Liz H
Level Contributor
18 reviews
9 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

I flew Westjet for the first time last Saturday and was pleasantly surprised at the excellent service I received from the point of checking-in right through to the in-flight experience. Expecting budget service and actually receiving premier service means that Westjet will be my airline of choice in N America. The staff are lovely and welcoming both on the ground...

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USA Economy Toronto - Orlando

Helpful?
1 Thank Mano W
Level Contributor
21 reviews
10 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I've taken trips to Arizona, Hawaii, and Cancun from Canada with Westjet. Also booked a vacation package to Playa del Carmen with them. For the most part they are quick, reliable, and a decent price. Being 6'2, leg room is always a concern for me but the seats usually have enough room except for my flight back from Hawaii which...

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Mexico Economy Vancouver - Cancun

Helpful?
1 Thank Jamie B
Bowmanville, Canada
Level Contributor
65 reviews
47 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

nothing to complain about with WestJet. The flight was on time, very smooth and had a great landing.

Mexico Economy Toronto - Cozumel
Helpful?
1 Thank mickeychickcanada
Canada
Level Contributor
77 reviews
105 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

When flying I have learned a couple of things: 1. Book early, and 2. the Premium Economy on West Jet. For us this makes our trip most enjoyable. We have flown to Calgary, and a few points (Turks and Caicos and Grand Cayman) in the Caribbean on West Jet and we have only had minor complaints over the years. Sometimes...

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Caribbean Premium Economy Toronto - Providenciales

Helpful?
Thank AndieCanada
Level Contributor
13 reviews
9 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

I flew on westjet yesterday and left my iPhone on the plane, this morning for 2 hours am on the phone & online trying to figure out how the hell to talk to someone if u lost an item on the plane !!! Disaster !! Horrible contact Center which never picks up or they connect you to dead number or...

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Canada Economy Orange - Vancouver

Helpful?
Thank Saeedeh S
1 review
2 of 5 bubbles Reviewed 2 days ago NEW

Flew on WestJet on December 10 and upgraded to Premium. Flight was fine, and staff were great. Originally scheduled to fly back on the 17th but the flight was cancelled and rescheduled for the 18th due to weather issues in Toronto. Not great, but understandable. The issue was that I duly checked in 16th and paid for baggage and the...

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Canada Economy Phoenix - Toronto

Helpful?
Thank Greg W
Cobourg, Canada
Level Contributor
6 reviews
2 of 5 bubbles Reviewed 3 days ago NEW

Flying from Toronto to Regina for Christmas was supposed to be cheerful and hassle-free. When I booked our flight with WestJet, I was given the option to arrange for our rental car through WestJet. I booked a car with National Rental Car, to be picked up at Regina Airport. We arrived late. On arrival, there was no one from WestJet...

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Domestic Economy Toronto - Regina

Helpful?
Thank Christine R
Okanagan Valley, Canada
Level Contributor
48 reviews
91 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Just wanted to "thank you Westjet" - your customer service is outstanding. We booked our Christmas 2016 vacation to Samana back in June 2016. We also booked Plus Fare seats for an extra cost. Our first experience with your outstanding customer service came in July 2016 when you informed us our return flight was no longer available. To rectify the...

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Caribbean Premium Economy Kelowna - Samana Province

Helpful?
1 Thank CaribooCalling
See travel tips for airlines
“Check in really early to just in case you experience a problem that needs you to talk to Guest Services”
 of 5 bubbles LizH812, 16 Jan 2017 | Read review
“If you don't care about the experience, then go with WestJet.”
 of 5 bubbles LizH812, 16 Jan 2017 | Read review
“West Jet allows upgrade to PLUS at the 24 hour check in, but book before they usually go quickly, at least on flights to the Caribbean”
 of 5 bubbles AndieCanada, 16 Jan 2017 | Read review
“Careful what you pay for with any upgrades in case you flight get cancelled.”
 of 5 bubbles 899GregW899, 16 Jan 2017 | Read review
“Do not rely on car rental booking through WestJet.”
 of 5 bubbles marychristiner, 15 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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