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WestJet


4 of 5 stars
1,899 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 798
    Excellent
  • 626
    Very good
  • 270
    Average
  • 109
    Poor
  • 96
    Terrible
WestJet My Airline of Choice

Highly satisfied with courteous, friendly and helpful service. Have been using WestJet for last 5... read more

5 of 5 starsReviewed 2 days ago
Cheryl N
,
Waterloo, Canada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,899 Reviews from our TripAdvisor Community

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1,899 reviews from our community

Date | Rating
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English first
Waterloo, Canada
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Highly satisfied with courteous, friendly and helpful service. Have been using WestJet for last 5 years. Captain and flight attends are the very best. My flight from Winnipeg on July 11 was perhaps the most memorable one. The Pilot made everyone feel at ease. He told some funny ice-breaker jokes. Everyone was laughing so much. It made the flight a...

More 
Domestic Economy Toronto - Winnipeg

Helpful?
Thank Cheryl N
Saskatoon, Canada
Level Contributor
45 reviews
16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Service was , as expected , great all the way WestJet always has a smile and right there to answer any questions and help as soon as possible

USA Economy Saskatoon - Las Vegas
Helpful?
Thank Dan K
White Rock, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I wish I could use Westjet every time I travel- such superior service and a great staff. I am totally disgusted with Air Canada and their service. Love flying out of the Abbotsford Airport.

Domestic Premium Economy Abbotsford - Calgary
Helpful?
Thank Carol S
Kelowna, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The service on this flight was exceptional. My daughter was quite ill and the staff were great - finding her an empty row for a bit of privacy and so she could sleep. Can't say enough about the crew on this flight.

Domestic Economy Vancouver - Toronto
Helpful?
Thank Travelady2
London, Canada
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

First time we flew first class. They have placed a consul over the middle seat. This allows extra space for meals, a laptop etc. You also have extra leg room and priority seating in Canada. Your baggage is unloaded first at both airports. You also get the extra baggage allowance and all meals, beverages and snacks are free. You are...

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Caribbean Premium Economy Toronto - Varadero

Helpful?
Thank Robert C
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 days ago NEW

Flew Aug 11/16 from Regina to Cleveland through NY LaGuardia Airport. Boarded WS1213 in Toronto on time then sat out on tarmac for 30 minutes before take off - reason given no air space time at LaGuardia available. In New York we boarded Delta plane a little late then sat on tarmac in a parking position in 111degree humidex with...

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USA Premium Economy Regina - New York City

Helpful?
Thank 433dalen
Calgary, Canada
Level Contributor
7 reviews
7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This plane is really old...scary old...no TV's same price as a plane that has TV's. Staff as usual tried to be funny but were not. If I want comedy I would go to a show at Yuk Yuk's

Domestic Premium Economy Thunder Bay - Calgary
Helpful?
Thank Nightsofneep
Fredericton, Canada
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Always a good experience! Flights on time... Smooth trip. Flight attendants very professional and attentive.

Domestic Economy Fredericton - Toronto
Helpful?
Thank Barbara258
Chilliwack, Canada
2 reviews
1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Our flight from Abbotsford to Calgary was fine, with the exception of a gate change, no problem. Arrived Calgary, boarded plane to Puerto Vallarta, again no problem. Boarded flight from Puerto Vallarta and it seemed like the WestJet people at the boarding gate at no idea of what they were doing. People were standing in line to go through the...

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Canada Economy Puerto Vallarta - Calgary

Helpful?
Thank larlyn479
Regina, Canada
Level Contributor
5 reviews
5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have flown westjet many times and continue to be amazed at the level of service they provide. I have flown with other companies but would choose westjet every time if I could

USA Economy Regina - Las Vegas
Helpful?
Thank Tobi B
See travel tips for airlines
“If you want hassle free flying book with WestJet.”
 of 5 stars CherylN972, 28 Sep 2016 | Read review
“Book early and request the seats you prefer.”
 of 5 stars U5558HCrobertc, 28 Sep 2016 | Read review
“Don't have Delta as a connector flight.”
 of 5 stars 433dalen, 28 Sep 2016 | Read review
“avoid multiple stops with this airline”
 of 5 stars Nightsofneep, 28 Sep 2016 | Read review
“Take really good ear plugs, just in case.”
 of 5 stars larlyn479, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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