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WestJet


4 of 5 stars
458 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 189
    Excellent
  • 138
    Very good
  • 59
    Average
  • 39
    Poor
  • 33
    Terrible
Quick trip away.

My wife and I took a quick trip to explore the Avalon peninsula of Newfoundland. The flight left on... read more

4 of 5 starsReviewed 3 days ago
Chetspringer61
,
Foley, Minnesota
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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458 Reviews from our TripAdvisor Community

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458 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
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  • Korean first
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  • Spanish first
  • Any
English first
Foley, Minnesota
Level Contributor
8 reviews
1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I took a quick trip to explore the Avalon peninsula of Newfoundland. The flight left on time, staff pleasant. We would absolutely fly WestJet again.

Domestic Economy Ottawa - St. John's
Helpful?
Thank Chetspringer61
Level Contributor
10 reviews
2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been flying West Jet since they started. Great prices, staff are awesome! Their website is well laid out, easy to book flights, compare dates and timings. In one instance a decade back, I had an emergency - a loved one in a Vancouver Hospital who had suddenly taken a turn for the worse overnight. I was paged at...

More 
Domestic Economy Victoria - Winnipeg

Helpful?
Thank Julie P
Kelowna, Canada
Level Contributor
62 reviews
28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We flew from Kelowna, B.C. to Fort Myers Florida for our winter getaway this spring, & cannot say enough about the staff and crew in terms of making it happen. As opposed to some of the other major airlines, the staff always looks for a solution, The customer service and attitude is impeccable.

USA Premium Economy Calgary - Fort Myers
Helpful?
Thank GinnyKelowna
2 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The customer service was great due to sell off vacations messing up our flight. The lady on the other end was extremely pleasant and the plus service was excellent! From now on, I will go back to booking through the airline I travel with. Less hassle.

Domestic Premium Economy Toronto - Victoria
Helpful?
1 Thank Dawn M
Winston Salem, North Carolina
Level Contributor
29 reviews
9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We flew out of RDU with American Airlines (AA) to Chicago, then with Westjet (WJ) on to Calgary. My spouse's luggage made it to WJ and the Calgary airport. My luggage did not make it to Calgary for FOUR days. Problem 1: according to WJ, due to construction in Chicago luggage going from domestic terminal one to international terminal five...

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Canada Economy Raleigh - Calgary

Helpful?
1 Thank 4Dtravelers
Winnipeg, Canada
Level Contributor
182 reviews
86 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Excellent flight. The extra seat between us really helped to make the trip easy and even enjoyable. West Jet is a first-class operation, and we will definitely fly it again.

Mexico Premium Economy Winnipeg - Cancun
Helpful?
1 Thank Pamehla
Halifax, Canada
Level Contributor
25 reviews
6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had to travels due to a death in the family. We were able to book flights over the phone very quickly. No issue with getting a bereavement rate. The flight was comfortable and on time.

Domestic Economy Halifax - Deer Lake
Helpful?
Thank BeachGlassGatherer
2 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Love their website - easy to compare prices and dates...laid out like a horizontal strip. Makes it easier to change dates and/ or flights without starting all over Miss the plug in for the music channels and the seat tv's. It was nice to just sit back plug in and relax....know what I mean? love the Westjet MasterCard savings, no...

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Domestic Economy Hamilton - Calgary

Helpful?
1 Thank Doreen S
Toronto, Canada
Level Contributor
22 reviews
25 helpful votes
5 of 5 stars Reviewed 1 week ago

Appreciated the on-time service and smooth flights. The air crew in particular were very good and accommodating.

Domestic Economy Toronto - Grande Prairie
Helpful?
Thank Happy4270
Glasgow, United Kingdom
Level Contributor
157 reviews
67 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled with Westjet back in June, then returning home in July, last year. The seats were comfortable and we had enough space for what was a fairly long journey. The in-flight entertainment was great as well. For us, the staff were what made the flights as good as they were. Everyone was so cheery and helpful, which helps when...

More 
International Economy Toronto - Glasgow

Helpful?
Thank Skuppy42
See travel tips for airlines
“Do not check your luggage”
 of 5 stars 4Dtravelers, 20 Jul 2016 | Read review
“It's worth paying the extra for the seat upgrade, but I don't like that you can't do it till so close to the actual flight.”
 of 5 stars Pamehla, 20 Jul 2016 | Read review
“Book and check in early”
 of 5 stars BeachGlassGatherer, 19 Jul 2016 | Read review
“Refill empty water bottle after security, in Hamilton by Tim Hortons and in Calgary at Subway.”
 of 5 stars DoreenS534, 17 Jul 2016 | Read review
“Do you web check-in as early as possible so that you can change your seat to a row as far ahead of the engines as possible.”
 of 5 stars RudyH765, 11 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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