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WestJet


9,962 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,962 Reviews from our TripAdvisor Community

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9,962 reviews from our community

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Showing 9,659: English reviews
Calgary, Canada
Level 3 Contributor
8 reviews
4 helpful votes
Reviewed today
NEW

Probably the last time we will ever fly WestJet if we can avoid it! Charged us 60 CDN$ for our two checked luggage to go down to PV, the new norm, but our return flight we were charged 60 US$ or 85 CDN$! Both flights we watched “carry on” that was obviously over their size limits allowed on! Ridiculous and...

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Mexico Economy Calgary - Puerto Vallarta

Helpful?
Thank lilevil26
Vancouver, Canada
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed yesterday
NEW

Vancouver Int'l domestic Terminal flying on West Jet is easy to make your way there first on the fabulous Canada Line Train and return , go thru security in the domestic Termina is Easy as is finding WWestJet Gates fo rflights.

Domestic Economy Vancouver - Calgary
Helpful?
Thank BillAndYvonne
Hope, Canada
2 reviews
Reviewed yesterday
NEW

It was a full flight, non stop. No movie to watch. Air was hot and terrible. My son vomited 4 times, my husband and granddaughter felt ill too. One of the stewardess was great help though. The fans didn’t even put out any cool air or circulated.

Canada Economy Cancun - Vancouver
Helpful?
Thank Safari53448078915
Winnipeg, Canada
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

We normally fly on another airline and decided to try WestJet this time around. The flight times were more convenient and we had only one stop. I was very happy that our luggage arrived with us to our destination.

USA Economy Winnipeg - Phoenix
Helpful?
Thank Curious728551
Stony Plain, Canada
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

We go one a winter getaway every year. Usually using one of the other online sites to book like Expedia or itravel. With westjet being just a little more expensive. They always tell us when we check in that it’s better to book with them. Making it easier to check in and better seats. Which was absolutely true. I was...

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Mexico Economy Edmonton - Cancun

Helpful?
Thank Bittner1st
Calgary, Canada
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW

When looking for a flight for my first trip overseas, there was not a second thought to look elsewhere but WestJet. I was able to get an amazing deal when traveling to Glasgow, that no other air line could match. When the time came to head on my two month vacation, everything ran extremely smoothly. The staff at the airport...

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International Economy Calgary - Glasgow

Helpful?
Thank Katelyn2126
Vancouver Island, Canada
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

There is no smoking area in waiting area. Plane was quite loud and don’t supply any ear plugs 🤔 other than that it was ok

Domestic Economy Calgary - Nanaimo
Helpful?
Thank v9t4t1chrisc
Nelson, Canada
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Gets worse with every flight. You should look for another flight, I am. No customer care for when they mess up and they mess up alot

International Premium Economy Calgary - London
Helpful?
Thank Phil G
Level 4 Contributor
32 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Our flight was delayed 1 1/2 hours. Originally slated to leave at 3:45 and after several changes the flight took off after 5. There was not enough food for over 1/3 of the carrier. My husband was 7 rows behind me in 20 and all that was left was humus and crackers. This flight is over 5 hours long so...

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Canada Economy Santa Barbara - Toronto

Helpful?
Thank HelenMara
Vernon, Canada
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW

i have a westjet mastercard and usually fly with them when possible,but they have gotten so bad with customer service that i am giving up my credit card and will not fly with them again. if i can transfer my westjet dollars to my avion card they will be gone this week.

Domestic Economy Vancouver - Kelowna
Helpful?
Thank garyike
See travel tips for airlines
“Arrive on time. Checking in ahead of time made the check-in at the airport go faster.”
Curious728551, 18 Nov 2018 | Read review
“Download the WestJet app before you board the plane!”
Katelyn2126, 18 Nov 2018 | Read review
“dontfly westjet at any cost”
garyike, 18 Nov 2018 | Read review
“Download the westjet app for entertainment = take your own food...it is very limited and expensive on the flight”
756suea, 17 Nov 2018 | Read review
“Hope you don't have any problems or issues.”
mlevert1, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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