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Xiamen Airlines


387 reviews
Headquarters: 22 Dailiao Road, Xiamen 361006 China 011 86 95557 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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387 Reviews from our TripAdvisor Community

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387 reviews from our community

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Showing 243: English reviews
Uppsala, Sweden
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Osaka airport was closed for many days due to typhoon damage. The airline cancelled flights without communicating any alternatives. Some representatives lied to us and told us that they could not fly us to another airport in Japan and that our tickets would be refunded instead. Presumably we would then be stranded in China. After spending five hours talking to...

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International Economy Amsterdam - Osaka

Helpful?
Thank sjohuvud
Level 4 Contributor
27 reviews
22 helpful votes
Reviewed 2 days ago
NEW

The service I received was truly magnificent. 787-9 truly a great aircraft. The crew were remarkable even if their English ability was sometimes very poor. I had a welcome drink, a Chinese breakfast, newspapers and magazines. Everything I could have wished for. Here HGH airport let me down..no wheelchair but one of the stewardess went and found a wheel chair,...

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Domestic Business Class Beijing - Hangzhou

Helpful?
Thank Paul B
Shenzhen, China
Level 5 Contributor
29 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Seattle flies directly to Shenzhen. You don't need to transfer from Hong Kong as before. The Xiamen Airlines Boeing 787 Dreamliner is flying. Compared with the old Delta and Lufthansa, the experience of taking the flight is more comfortable, and the flight attendant is more pleasing to the eye!

International Economy Seattle - Shenzhen
Helpful?
1 Thank szlghq
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Safety instructions were impossible to understand as were any passenger notifications. I sat next to the engine and could not understand anything that was said.. The menu was strictly for Chinese, not Americans. Who eats squid ink sandwich? Not Americans. Something as simple as scrambled eggs were not as expected.. the bread Wes good and that was all I could...

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International Economy Bangkok - Los Angeles

Helpful?
Thank Terable
Manila, Philippines
Level 4 Contributor
25 reviews
11 helpful votes
Reviewed 3 days ago
NEW

was victimized by the supertyphoon on Sep 16, and stranded in Jinjiang. The airport Xiamen Airlines staff Li Ling Ling is so helpful that she went out of her way to produce solutions in sending me out of the typhoon zone just in time for my several meetings that follow. Refund of some of my three tickets also went smoothly...

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Domestic Economy Qingdao - Jinjiang

Helpful?
Thank anthonysfchiu
Las Vegas, Nevada
Level 6 Contributor
718 reviews
126 helpful votes
Reviewed 1 week ago via mobile

I did 2 international and 3 domestic flights in China over the past 2 weeks. The staff were very friendly and helpful with questions. The service on the planes were excellent. They kept the restrooms clean, and on a 14 hour flight that is a plus. The food was good.

International Business Class Los Angeles - Xiamen
Helpful?
Thank wolf3728
New Delhi, India
Level 6 Contributor
744 reviews
186 helpful votes
Reviewed 1 week ago

Flying on this airline 2nd time. Overall found this a good experience inspite of the delayed departure. Very neat and clean inside and efficient and curteous Flight attendants. Enjoyed a nice in flight meal of Chicken and Rice which was somewhat unexpected as i anticipated pork or beef. Was welcome. Ground handling and baggage clearance was pretty quick.

Domestic Economy Guangzhou - Fuzhou
Helpful?
Thank SinghCzar
Auckland Central, New Zealand
Level 6 Contributor
112 reviews
23 helpful votes
Reviewed 2 weeks ago

We used Xiamen Airlines for our return trip to Changsha. The planes were spotless and the cabin crew very friendly and helpful. Planes were on time and landed on time too. Will use again.

Domestic Economy Fuzhou - Changsha
Helpful?
1 Thank bob19472016
Los Angeles, California
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 2 weeks ago

After reading a ton of bad review on Google, I am adding another review sadly to confirm how bad their services are. 1. I tried calling different time to ask their agent if I need a visa to transit in Xiamen for 3.5hours. Their agents are trained to divert any visa questions, they said they cannot answer visa questions. 2....

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International Economy Los Angeles - Kuala Lumpur

Helpful?
1 Thank s w
Panama City, Panama
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 weeks ago

I was a lil bit skeptical at the beginning due the amount of negative comments around the internet but I decided to take the risk considering the budget difference between this airline and other ones were huge. My first reaction when I saw the gate at LAX was like ok... I screwed this up. It was like a basement gate...

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International Economy Los Angeles - Taipei

Helpful?
4 Thank Stefanie C
See travel tips for airlines
“Dont believe some of the reviews on other sites. This airline deserves 6 stars.”
paulbY7853QJ, 18 Sep 2018 | Read review
“Use Jinjiang airport, not crowded at all and so "homely"”
anthonysfchiu, 17 Sep 2018 | Read review
“you will be stress out by the lack of basic customer service = they refused to answer visa question, and let you get stranded during transit”
sw438, 6 Sep 2018 | Read review
“Go to xiamenair.com prior your departure so you can get a code for the free wifi otherwise you won't be able to access at all.”
697stefaniec, 3 Sep 2018 | Read review
“Xiamen air service is much better than other China operator airline”
ChenH368, 24 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Xiamen Airlines
Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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