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AtlasGlobal


899 reviews
Headquarters: Senlikkoy Mah.Yesilkoy Cad. No 9/A Florya, Istanbul 34153 Turkey 011 90 850 222 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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899 Reviews from our TripAdvisor Community

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899 reviews from our community

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Showing 278: English reviews
Level 3 Contributor
21 reviews
14 helpful votes
Reviewed 6 days ago
NEW

What a dreadful company, the online contact customer support is unavailable, left hanging on calls for over 30 minutes, no one ever answers. No flexibility, not able to contact hem. Booking made via Last minute .com, who would not support any query - although happy to take money. Just wished i had read other reviews prior to booking.

Date of travel: March 2019
Europe Business Class London - Istanbul
Helpful?
Thank Jenan12
Tehran, Iran
Level 3 Contributor
22 reviews
Reviewed 1 week ago

The flight got delayed both ways for 1 hour and no1 even announced it officially nor apologized for it. The flight was safe and the crew was helpful. It's just not good enough to get 5 stars

Date of travel: March 2019
International Economy Izmir - Tehran
Helpful?
Thank arezoo95
Istanbul, Turkey
Level 4 Contributor
40 reviews
19 helpful votes
Reviewed 1 week ago

The airline would not make even the most basic change on our ticket. We booked our ticket under a misspelled name. British Airways quickly agreed to change the spelling for our Istanbul London flight but Atlas would not budge. They did not even offer a change fee option. In this way over 700 dollars in reservation money was lost. I...

Date of travel: March 2019
More 
International Economy East London - Istanbul

Helpful?
1 Thank istanbulgibbs
Shiraz, Iran
Level 6 Contributor
342 reviews
99 helpful votes
Reviewed 3 weeks ago

This airline is good with good aircraft and attentive crew, they are polite with enough smile but in their weekly Izmir-Tehran route they have delay every week for about one hour and it seems it is a kind of planned delay since it happens every week. and ground crew look very cool without feeling uncomfortable for wasting passenger`s time without...

Date of travel: March 2019
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International Economy Izmir - Tehran

Helpful?
Thank shiraziwine
Tehran, Iran
Level 6 Contributor
91 reviews
28 helpful votes
Reviewed 3 weeks ago

The airline fleet is not so new and the air crafts are not brand new. The catering is at average quality and the services on board is so limited. Some of the cabin crew seem that have had no training and are not so polite and professional.

Date of travel: February 2019
International Economy Istanbul - Tehran
Helpful?
Thank Mohsen A
Chiyah, Lebanon
1 review
Reviewed 3 weeks ago

very bad experience. they are unprofessional ,lack for communication skills during the boarding /check in and the guy used unethical words , he was very rude and discriminative I wont recommend to anyone

Date of travel: February 2019
International Economy Istanbul - Beirut
Helpful?
Thank hareb1991
nottingham uk
Level 6 Contributor
107 reviews
42 helpful votes
Reviewed 3 weeks ago via mobile

Booked this flight to Istanbul not knowing about this airline. Was very pleased how easy the website is to use and understand. Great prices good flight times. Very nice friendly team in the ground and in the air. Complimentary drink on board with a cheese roll. Very nice flight. Both ways. Excellent service. Will definitely use again.

Date of travel: January 2019
Domestic Economy Bodrum - Istanbul
Helpful?
Thank pt_barker
York, United Kingdom
Level 6 Contributor
1,203 reviews
333 helpful votes
Reviewed 4 weeks ago

Great service yet again from this airline.Friendly staff, plenty of legroom and free meals and drinks on both legs of the journey. Prices are great too

Date of travel: January 2019
Europe Economy London - Nicosia
Helpful?
Thank Ann H
London, United Kingdom
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 4 February 2019 via mobile

Absolutely the worst experience of my life. Flight was delayed 8 hours. No service. No free food. No customer service or compassion. They don't care about their customers. This was my first and last flight with them with the kids. Absolutely awful. I saw the reviews previously and chose to ignore. Wish I listened. And of course when I complained...

Date of travel: January 2019
More 
Europe Economy Istanbul - London

Helpful?
4 Thank 247eatingout
London, United Kingdom
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 27 January 2019 via mobile

Flight was at 11.55am then was told it would be at 2.15pm when I was at the airport. Then was told it was going to be at 6.45pm then we took off at 8pm. I was travelling alone with my 3 year old and 5 year old and stuck in the airport for 11 hours with them! They upgraded other...

Date of travel: January 2019
More 
Europe Economy Istanbul - London

Helpful?
3 Thank 247eatingout
See travel tips for airlines
“choose another airline”
867husseinr, 12 Dec 2018 | Read review
“row 2 has more legroom than row 1 bulkhead seats”
daveb312, 25 Oct 2018 | Read review
“Great for short flights”
hrh747, 23 Oct 2018 | Read review
“Aviod if possible.”
fredandher, 6 Oct 2018 | Read review
“Do not expect too much. a regular economy flight with average service”
desmati, 23 Sep 2018 | Read review
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About AtlasGlobal
Istanbul-based Atlasjet (KK) flies to 17 domestic and international destinations, including points in France, Georgia, Iran, Iraq, Moldova, Russia, the United Kingdom and the Ukraine. Founded in 2001, the airline's main hub is Istanbul Atatürk Airport (IST). Its fleet includes aircraft that are configured with all-Economy Class seating, as well as planes that feature both Business and Economy Class cabins. Business Class passengers have complimentary access to airline lounges at seven airports from which Atlasjet flies. The airline also has a flying chef on longer flights who prepares snacks for Business Class passengers.
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