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THAI Smile Airways

7,285 reviews
Headquarters: 89 Vibhavadi Rangsit Rd, Bldg 9, Jomphon, Chatuchak, Bangkok Thailand 10900
Overview
4.57,285 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About THAI Smile Airways
Headquarters: 89 Vibhavadi Rangsit Rd, Bldg 9, Jomphon, Chatuchak, Bangkok Thailand 10900

Airline Summary

THAI Smile Airways, a subsidiary airline of THAI Airways International Public Company Limited (THAI), is a regional airline operator for short and medium range flights. The airline operates using “WE” as an airline code and aims to become a Regional Favorite Airline with the Hearth of Thai. Unlike other carriers, THAI Smile is a “Full Service” airline being Regional Wings of THAI Airways. We provide excellence and quality services to meet the needs of short-haul travelers with an affordable price, while ensuring greatest comfort and convenience for a superior travel experience. The airline fleet consists of 20 narrow-body aircraft (in 2016) operating from operation bases located at Suvarnabhumi International Airport. Products and services of THAI Smile are suitable for passengers travelling short distances. The airline has adjusted several dimension of its strategy to serve travelers with a tagline: Fly Smart, Fly THAI Smile. THAI Smile Airways operates in 10 domestic destinations: Chiang Mai, Phuket, Khon Kaen, Chiang Rai, Hat-Yai, Ubon Ratchathani, Udon thani, Surat thani, Narathiwat and Krabi. THAI Smile also provides cross-region services at Chiang Mai and Phuket. For international routes, THAI Smile also operates 16 international flights to Yangon, Siem Reap, Penang, Changsha, Chongqing, Zhengzhou, Vientiane, Luang Prabang, Phnom Penh, Kuala Lumpur, Kaohsiung, Mumbai, Lucknow, Kolkata, Bangkok-Hong Kong and Phuket-Hong Kong with a plan to further increase the flight frequency of domestic and launch new international routes.
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7285Reviews
1166Photos
100Tips

Reviews
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Popular mentions
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ZeeBee wrote a review Dec 2023
4 contributions
Bangkok - Hat Yai
Domestic
Flight delayed more than two hours. No information. No explanation. Lack of service. No any service for passengers, nobody contacted.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reto C wrote a review Dec 2023
Canton of Zurich, Switzerland123 contributions37 helpful votes
Chiang Rai - Bangkok
Domestic
Economy
As always reliable service from check in to arrival. Cabin crew professional and helpful. Next time again with Thai Smile.
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Review collected in partnership with Thai Smile
Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways
Responded 12 Dec 2023
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaeyong Y wrote a review Dec 2023
1 contribution
Seoul - Bangkok
Southeast Asia
Economy
t was a one-hour journey from CMRIP to Bangkok, but it left a good memory. In particular, I was touched by the unexpected breakfast. A shrimp fried rice that tastes great as well. It was literally the flight that made me 'smile'.
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Review collected in partnership with Thai Smile
Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways
Responded 12 Dec 2023
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas wrote a review Nov 2023
Gouda, The Netherlands7 contributions2 helpful votes
Bangkok - Ubon Ratchathani
Domestic
Economy
Been a great experience to be probably on one of my last THAI Smile flight as the airline will be reintegrated back into THAI. Cabin however was a bit filthy, but flight attendants were absolutely fantastic serving us with a smile like their name says.
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Review collected in partnership with Thai Smile
Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways
Responded 30 Nov 2023
We express our sincere gratitude for sharing your valuable experiences. Your insightful comment will be duly conveyed to the relevant department to enhance and refine our services. It is our earnest desire to have the pleasure of serving you once again during your future travels. 🧡
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chantijewl wrote a review Nov 2023
1 contribution
Bangkok - Hat Yai
Domestic
Economy
Your promotion is very good, I bought the voucher and I can book when I want within 1 year. Great deal
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Review collected in partnership with Thai Smile
Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways
Responded 30 Nov 2023
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Album Categories
All photosAll Traveller Photos
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Phuket Airport
7 Helpful votes
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Window view
11 Helpful votes
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Our flight
11 Helpful votes
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Here the condition of the seats in THAI Smile flight !
1 Helpful vote
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Snack pack (Butterfly Pea Ice) on Thai Smile Airways.
57 Helpful votes2 Saves
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STEVEN G wrote a tip Nov 2023
"A light snack, water, tea and coffee served."
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Quest827627 wrote a tip Oct 2023
"FLY WITH SOMEONE ELSE"
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DANIEL P wrote a tip Oct 2023
"É necessário chegar pelo 2 horas antes do voo, uma vez que existe trâmites burocráticos maiores que o normal "
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Dipal Madlani wrote a tip Sept 2023
"Boarding from AMD Airport, be reaching more early for get boarding pass. Because Thai Smile Airways staff at AMD airport too much slow."
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Werner R wrote a tip Sept 2023
"Do book "
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