We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shenzhen Airlines


181 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China 011 86 95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

181 Reviews from our TripAdvisor Community

Write a Review

181 reviews from our community

Filter reviews by popular destinations:
All reviews Shenzhen Wuxi Guangzhou Beijing Osaka Singapore Shanghai Bangkok Nanjing Hong Kong Tokyo Shenyang Harbin Taipei
Traveller rating
Cabin
  • (82)
  • (0)
  • (7)
  • (4)
Route
  • (53)
  • (17)
  • (15)
  • (4)
  • (4)
  • More
Language
  • More
Showing 93: English reviews
Klang, Malaysia
Level 4 Contributor
32 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

Would be great to have those plane models with individual TV screens. The common screen is a fixed program that not ALL passengers are interested or understood. Furthermore, no head sets provided. Imagine a 4hour flight just staring at a silent moving screen? Not too pleasurable flight. kind of bored and just find ways to sleep. Though hard as you...

More 
North Asia Economy Kuala Lumpur - Shenzhen

Helpful?
Thank AqilAdamNg
Singapore, Singapore
Level 5 Contributor
52 reviews
18 helpful votes
Reviewed 1 week ago

Told by ground staff at Shenzhen BaoAn Airport upon check in that every passenger was only allowed 1 piece of luggage of not more than 23kg to check in. Whereas I have checked on their website which did not state such a rule. When confronted with the website check in rules, the ground staff called the supervisor over, name was...

More 
Southeast Asia Economy Shenzhen - Singapore

Helpful?
Thank Kev_Ph
Kobe, Japan
Level 6 Contributor
157 reviews
68 helpful votes
Reviewed 2 weeks ago

flight was delayed by hour as expected in china No in flight entertainment Asked fruit platter but was served fruits with bread (really how to eat)

North Asia Economy Wuxi - Osaka
Helpful?
Thank Jaineshshah
Heidelberg, Germany
Level 6 Contributor
55 reviews
10 helpful votes
Reviewed 2 weeks ago via mobile

One of the spacious business class among the Chinese carriers coupled with excellent customer service, food was a bit too Chinese but still acceptable if one loves oily beef brisket noodles.Beverages menu was too slim that the they offered only beer and some Chinese tea. Overall a good experience

Southeast Asia Business Class Shenzhen - Singapore
Helpful?
Thank Sid_m_DE
Hermanus, South Africa
Level 6 Contributor
91 reviews
22 helpful votes
Reviewed 3 weeks ago via mobile

Shenzhen Airline Well price and well run Chinese airline. Staff very attentive and friendly even though they speak limited English. All round good experience

North Asia Economy Tokyo - Shenzhen
Helpful?
Thank TripitAfrica
Level 5 Contributor
59 reviews
16 helpful votes
Reviewed 13 October 2018

This is a decent airline for flying in China. The inflight entertainment leaves something to be desired, but on a short flight you can live without it. The check-in process was smooth and easy and I was impressed by it. Biggest disappointment was that we left late by about 20 minutes, but at least we arrived on time.

Domestic Economy Shenzhen - Wuxi
Helpful?
Thank Daniel D
Level 6 Contributor
960 reviews
241 helpful votes
Reviewed 18 September 2018

We flew Nantong to Xiamen on business class and only 8 business class seats was in the flight.It is nice that they provide red slippers for passengers. But aircraft is not new and up to date.

Domestic Business Class Nantong - Xiamen
Helpful?
Thank Mei T
Beijing, China
Level 5 Contributor
50 reviews
9 helpful votes
Reviewed 17 September 2018

The plane was late on departure and the cabin temperature was kept too hot. Not a great food choice either. No inflight entertainment

Southeast Asia Economy Beijing - Phuket
Helpful?
Thank Jim N
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 15 September 2018 via mobile

The airline is seems to be very developed, from the checkin to the organized process and comfortable seats! Flew on 13th in the afternoon flight, very helpful and polite staff I flew with so many airlines around the world international and domestic, this one was the most nice and comfortable flight! The crew are always passing by offering assistance with...

More 
Domestic Economy Shenzhen - Shanghai

Helpful?
Thank Dream732096
Helsingborg, Sweden
Level 6 Contributor
1,531 reviews
637 helpful votes
Reviewed 13 September 2018

Good check in service and nice lounge, delayed with 1 hour apparently thats normal from shenzen so that was that, good boarding and ok service onboard, NO wifi

Domestic Economy Shenzhen - Nanjing
Helpful?
1 Thank JHE
See travel tips for airlines
“Beware of differing T&C as the website has totally different T&C from what their ground staff preaches”
Kev_Ph, 9 Nov 2018 | Read review
“Just relax and smile. it's taken care of”
weslockhart56, 7 Sep 2018 | Read review
“Do not be afraid to call customer service”
songf353, 4 Jul 2018 | Read review
“you'd better take the business class”
885xinx, 29 Jun 2018 | Read review
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

220 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (220)
Viewed
Food and Drink (14)
Viewed
Cabin (7)
Viewed
Airport (24)
Viewed
Airline Lounge (8)
Viewed
Our fleet (5)
Viewed
View from Window (4)
Viewed
Onboard Feature (1)
Viewed
Other (157)