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AirAsia - AirAsia Berhad (Malaysia)


2,452 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,452 Reviews from our TripAdvisor Community

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2,452 reviews from our community

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Showing 1,954: English reviews
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed today
NEW
via mobile

The flight was the worst i ve got The plane was so old Imagine , you should pay to eat in plane honestly i never had that before Anyway i didnt like it at all Return was so bad as well !

Asia Economy Kuala Lumpur - Male
Helpful?
Thank Hamza O
Level 2 Contributor
5 reviews
Reviewed today
NEW

Cost effective airline. Comfortable, professional service. Pay for what you want. We managed a 3 hour flight with our own snacks and drinks. Would definitely travel with Air Asia again.

Trans-Tasman Economy Auckland - Coolangatta
Helpful?
Thank Sharon H
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Have been flying with airasia since the day I started traveling around the globe. Tried various country budget airline, must admit that AirAsia Malaysia is at the top of the game. Definitely value for money. I have always been lucky to board the nicer plane I guess, looking clean and comfortable. Professional and good looking flight crews. Food definitely good....

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Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank IrvineChow
Turin, Italy
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

i have booked my flight with a third party and afterwards i called airasia via phone to add sport equipment to my booking. extar baggage was charged at the phone, however after have repeated 10 times to the girl at the phone that i need to book sport equipment, she booked me a normal baggage and, once check in at...

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Asia Economy Kuala Lumpur - Male

Helpful?
Thank GiuliaManfrini
1 review
Reviewed 2 days ago
NEW
via mobile

Booked a flight for a specific date, and lal of a sudden, after I was charged, it changed the date to the day after. No help via live chat, Facebook, email or at the airport. Will not recommend this unprofessional company

Domestic Economy Langkawi - Kuala Lumpur
Helpful?
Thank Nicolaj L
Ho Chi Minh City, Vietnam
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

It's a great experience with air asia, The food on the plane is quite good, the departure flight was on time but the return flight from KUL to SGN was delayed but just for 1 hour - it's OK. But I hope next time you guys can alert the passengers by message or email first so we can arrange our...

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Southeast Asia Economy Ho Chi Minh City - Kuala Lumpur

Helpful?
Thank nguyenanh639
Phuket, Thailand
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Rafiq requested confidential information for personal details to change a flight time for a domestic flight on the same day. This information is not required and was not needed to book the original flight. When i refused to provide this information over Facebook, as requested, they refused to change the flight time even though i had provided them a copy...

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Domestic Economy Phuket - Bangkok

Helpful?
Thank Sam H
Ballina, Australia
Level 5 Contributor
47 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

I nabbed a cheap flight from Gold Coast to Penang via KL. First time with AirAsia and I can’t complain. Did not have much interaction with the flight crew as I hopped on a night flight and promptly went to bed. The plane as a whole was modern and clean, but I did feel like the overall noise of the...

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International Economy Coolangatta - Kuala Lumpur

Helpful?
Thank Odyssey811876
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

Offcourse the airline is doing atits best under low cost airline tag. But basic courtesy need to be extended to it's passengers. Even drinking water you need to buy. This is crazy. If anyone want to have a beer or hard drinks, it's not available for purchase. The low cost tag is treating passengers as detainers. Increase your airfare, but...

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Asia Economy Bengaluru - Denpasar

Helpful?
3 Thank R S D
Shiraz, Iran
Level 6 Contributor
171 reviews
40 helpful votes
Reviewed 5 days ago
NEW

I flied from Hanoi to Kuala Lumpur, the flight was really good with reasonable price. i can say that AirAsia is really a good option for flying in South East asia.

Southeast Asia Economy Hanoi - Kuala Lumpur
Helpful?
Thank shiraziwine
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About AirAsia - AirAsia Berhad (Malaysia)
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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