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TUI fly Belgium (formerly Jetairfly)

2,709 reviews
Headquarters: Brussels Airport Zaventem, Belgium, Hannover, Lower Saxony Germany 011 32 70 22 00 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,709 Reviews from our TripAdvisor Community

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2,709 reviews from our community

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Showing 270: English reviews
Level 5 Contributor
72 reviews
9 helpful votes
Reviewed 2 days ago

We had 2 nice flights with TUI and could spend max time of vacation in Tenerife because of the perfect timetable ( arrive in the morning , leave late afternoon ) . We also booked the VIP Deluxe package for the return flight. Great value for extra 5kg of luggage, newspaper, glass of champagne , nice food and couple of...

Europe Economy Brussels - Tenerife

Thank Rolf P
Miami, Florida
2 reviews
1 helpful vote
Reviewed 3 days ago
via mobile

My son was scheduled to fly on July 14 from Miami to Malaga, Spain with a 9hr layover in Brussels. Upon arrival at Miami international airport, we waited in line for an hour, at which point we were told the flight had been cancelled because the flight was "not scheduled". The ticketing agent advised us that the flight would depart...

International Economy Miami - Brussels

Thank Cliff C
Rotterdam, The Netherlands
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 5 days ago

OMG, 2 children aged approximately 6 months and 20 months screamed for 2 hours long, this was not normal screaming but absolutely ear piercing, flight was delayed, children were knackered, they sounded sick rather than distressed. I am sick to death of these parents who feel entitled to a holiday, why not drive to France or Germany so other people...

Europe Economy Karpathos - Amsterdam

Thank FunPeople59
Level 4 Contributor
43 reviews
12 helpful votes
Reviewed 1 week ago via mobile

Instead of leaving at 5pm we finally took off at 7.35pm. The food I paid for going to Catania with Tuy operator was a small round piece of bread with tuna, a mini semoula salad and a lemon mousse full of conservants. Attention: if you want a beer or wine you'll have to pay extra. Arrived at hotel at 11h...

Europe Economy Brussels - Catania

1 Thank Malhoa
Level 4 Contributor
35 reviews
1 helpful vote
Reviewed 1 week ago

I paid extra for seats at an emergency exit so it was quite comfortable. Having a seat in the middle of the plane meant that most things were already finished by the time they came to my row. Commimg back we had a stop in Cabo Verde. The plane needed to be cleaned so we had to take all our...

International Economy Brussels - Banjul

Thank Goele L
Level 5 Contributor
50 reviews
25 helpful votes
Reviewed 1 week ago

The plane was dirty rubbish was still left in the pockets in front of us. It took them 1 and a half hours to serve us a cup of coffee I asked for a 2 cheese sandwiches and was told only one had been put on board that day. I took the one but it was so cold as if...

Europe Economy Newcastle upon Tyne - Salzburg

Thank Christine S
Brussels, Belgium
Level 6 Contributor
141 reviews
41 helpful votes
Reviewed 1 week ago

We had a delay of about one hour on both ways because of a strike in France. During this time we had to wait in the narrow plane instead of the more comfortable airport facilities. Security instructions were given only in English. No drink, no food, not even a candy was served for free during the flights. On the way...

Europe Economy Brussels - Olbia

Thank ebuphil
Ghent, Belgium
Level 4 Contributor
36 reviews
7 helpful votes
Reviewed 2 weeks ago

We took an airplane really early in the morning, but everything went how it supposed to go. No flights delayed or cancelled. You get what you pay for. It's an airline like any other, nothing special, but it was okay for the short flight :)

Europe Economy Brussels - Almeria
Thank Sanne V
Maaseik, Belgium
Level 4 Contributor
44 reviews
32 helpful votes
Reviewed 2 weeks ago

To Samos and back, flight number TB 4508, was quick and nice. No complaints! We flew with one of their new airplanes.......much better than the year before......more comfortable....

Europe Economy Brussels - Samos
Thank sasha v
Level 2 Contributor
4 reviews
Reviewed 2 weeks ago

At the check-in on Samos there were 2 desks, all went very smoothly. It was a flight with a stop in Santorini. Flights departed on time. Cabin crew was very friendly and helpful. The flight to Brussels went very relaxed. The meals and drinks on board were also appreciated. We booked seats 7a and 7b and for us they were...

Europe Economy Samos - Brussels

Thank Gene L
See travel tips for airlines
“Make sure you don't sit near kids.”
FunPeople59, 13 Jul 2018 | Read review
“dont do it”
V3568TNchristines, 5 Jul 2018 | Read review
“We like TUIfly, as we haven't had any problem with them.”
genel523, 3 Jul 2018 | Read review
“Good price”
836dannyv, 27 Jun 2018 | Read review
“Reserve a seat at the back of the plain”
PatrickSomers, 18 Jun 2018 | Read review
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About TUI fly Belgium (formerly Jetairfly)
Previously known as Jetairfly until October 19, 2016, now known as TUI fly (TB) operates from a hub at Brussels Airport (BRU). It has also designated Antwerp International Airport (ANR), Brussels South Charleroi Airport (CRL), Liège Airport (LGG) and Ostend-Bruges International Airport (OST) as focus cities. The airline was founded in 2003 as TUI Airlines Belgium, and remains part of the TUI Airlines alliance. The airline has scheduled service to about 100 destinations in Europe, Africa, Asia, North America and the Caribbean. Its fleet of 21 aircraft includes 16 Boeing 737 variants, one Boeing 767-300 ER, one Boeing 787-8 and three Embraer 190 planes.
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