We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

British Airways

59,351 reviews
Headquarters: PO Box 365, Harmondsworth England UB7 0GB
Overview
3.559,351 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search British Airways flights
Full view
About British Airways

Airline Alliance

oneworld
Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
Read more
Airline Deals
Search British Airways flights
59351Reviews
11115Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 15,136
  • 15,587
  • 11,239
  • 6,948
  • 10,447
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Johnny Gerard wrote a review Today
Belfast, United Kingdom1 contribution
Male - London
International
My experience with British Airways has been very poor. We booked BA for our honeymoon and before we went on our honeymoon to Maldives we booked flights to London for shortly after this trip. BA decided to take the payment 3 additional times, putting my into my overdraft. I had to ask family to loan me money until this was resolved. I rang them and was quizzed that they need a reference but I didnt have one until 15 mins later they said there was an issue with payments. It took 3 days for the money to go back into my account and all I got was an email to say we had an issue processing payment apologies. I complained but of course nothing was done and no one has ever been in touch. This set the tone for our flight for our honeymoon. Our flight home especially was very frustrating. Our resort was running behind because of the sea plane meaning we had to rush to the airport and get through security. We hadn't ate anything as we had no time. We got onto the plane and after an hour we had our meal which was good because we were starving. I ended up needing to get the veggie meal which was quite bland as I'm unable to eat garlic and the main meal was all garlic potatoes. I didnt understand why they wouldnt just do normal potatoes for a gravy and chicken dish. It was an 11 hour flight, they served the next meal an hour before landing. So there was a gap of 8-9 hours between the meal. They gave us crisps but it was only 2 different flavours which I really disliked and I asked is there anything else and they said sorry no. After about 7 hours into the flight no flight attendants had came in quite a while. I went to the toilet and seen a tray completely filled with biscuits, chocolate etc. This annoyed me as they never came round offering this and when I had asked if there was anything they said no. I've been on other long haul flights in economy and staff have been very attentive and regularly offered snacks etc.…
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
David H wrote a review Yesterday
2 contributions
Austin - London
International
Very cramped seats with no leg room. Everything is an up charge that’s typical of an airline trying to squeeze every penny out of you. Oh you want more leg room? That’ll be $400. Pilots and crew were great. Just a shame they work for this airline. Will try and row a boat across next time.…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Trek12484642165 wrote a review Yesterday
1 contribution
London - Krakow
Europe
Can’t pay for my ticket today on multiple platforms. Tried direct with BA, tried booking.com both payments rejected. Tried waiting 1 hour and tried both again, no payment could be taken.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jemma B wrote a review Yesterday
1 contribution
London - Punta Cana
International
The BA website is horrible. I've had nothing but trouble booking and making changes. And now I find I cannot check in and can only do this at the airport, because BA don't offer online check in for my flight. Even budget airlines allow you to check in online. I tried to call BA, their IVR sent me round the houses, only to tell me they can't deal with my call and hung up! The chat bot tried to check me in, said there was an error and I still have to go to the airport. I'm disgusted. I will NEVER book a holiday with BA again, I should have paid attention to the bad reviews. I'm a club world traveller and can't even check in and pick my seat. Absolute shambles and another customer lost…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Ken M M wrote a review Yesterday
1 contribution
Johannesburg - London
International
BA056 is serviced by an A380. Regretably this flight was oversold, especially so in Business Class. Passengers who booked and paid for Business were down graded to Premium Economy, Premium Economy passengers were then down graded to Economy, all rather like the mucky stuff, it flows down hill and takes no notice of how long ago you booked, how long BA have had your money (funding their business) nor that the trip was possibly a silver wedding once in a lifetime trip. In Premium economy on this aircraft several rows had problems with their entertainment system. On my row of 3, two seats had screens that were U/S, my seat had a faulty audio point which only one side of the sterio could be heard - so you could hear music on the soundtrack but not the speech. Oh and by the way, if you have any expectation of choosing the meal you want, then sit at the front of the cabin because if you are at the back, by the time they get to you, all that is left is the option nobody wanted. If BA cared I would tell them how badly we were let down, sadly though, they amply illustrate they dont care and most certainatley will not accept any accountability. Here is the thing, nobody can deny BA can run an airline - they will fly you from A to B reasonably safely and most of the time you will arrive pretty much on time. HOWEVER, if you are looking for a good experience or an enjoyable flight as this is part of your holiday, then do not choose British Airways.…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456…
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
British Airways business class vegan "meal". Boiled rice, boiled carrots and dead vegetables. Yum! How good does that look 😲
avatar-image
PreviousNext
123456…
avatar-image
Johnny Gerard wrote a tip Today
"Bring your own snacks, food and water etc for long haul flights. Not much is offered when in the air and the staff is rarely in economy"
avatar-image
Jemma B wrote a tip Yesterday
"Best tip...book with someone else"
avatar-image
Ken M M wrote a tip Yesterday
"Remember, whatever extra you pay for, they can refuse to deliver "for operational reasons" once you have checked in."
avatar-image
Tracy C wrote a tip 17 Mar
"Don't use this airline unless your petite "
avatar-image
Jet39947919147 wrote a tip 17 Mar
"Don't fly BA. There are many other choices and if none of them work out for you, go by boat, train or walk. "
PreviousNext
123456…
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register British Airways

Search flights

ReturnOne-wayMulti-city
Depart
Tue, 02/04
Return
Tue, 09/04
Travellers
1, Economy