Vatnshellir Cave's at 5 PM was the very first tour our family booked when making our Iceland itinerary. We had been very excited to visit what had been marketed as "the journey to the center of the earth from Jules Verne's story." However, our experience ended up being completely marred by unprofessionalism and a lack of basic customer service from the staff. After booking, we received an email advising us to use the WC at another location, as there was inexplicably no WC at the meeting point building, despite ample space and the company’s 10 years of operation. We reached the Malarrif Visitor Center WC around 4:50 PM, only to be met with two single-stall bathrooms, resulting in a line outside. Concerned about being late, we called Summit Adventure's number BEFORE 5 PM, but no one answered—unusual for a supposedly reputable tour operator with posted working hours until 5 PM. By the time all members of our family had finished using the WC, it was 5 PM. We rushed to the meeting point and arrived just minutes past 5 PM, NO LATER than 5:05 PM. To our shock, the woman at the building ignored us initially when we walked up, then immediately started SHOUTING at us even before we said anything. She claimed that the tour group had left after waiting for 5 minutes, with was not true since we were there before 5:05 PM. When we stayed calm and asked her for help in our situation, she just continued to scold and insult us, clearly already having no intention to help us. During our trip to Iceland, we had booked two other tours where the operators demonstrated flexibility and understanding. Although we managed to arrive on time for those tours, we still witnessed the basic customer service shown by the people to their customers who were running slightly late. For instance, during the Inside the Volcano experience at Þríhnúkagígur, the team waited about 15 minutes past the start time to address everyone. Similarly, at the Jökulsárlón Ice Cave tour with Arctic Adventures, our guide went around the parking lot looking for another family and only started the tour 10 minutes after the scheduled time. As these tour operators knew that they had a responsibility to their customers after receiving our money, they showed patience and professionalism, understanding that unforeseen delays can happen. To be clear, we DID NOT cancel our tour, as we had tried our best to arrive at the meeting location as soon as we could. Due to the female staff's refusal to accommodate or assist us, we had no choice but to leave. We then requested a full refund via both a feedback form and email, as the company has clearly failed to provide a service for the money we have paid, only to be met with an outright refusal and no reply after our response back to them (again, this lack of response further reflects poor customer service). This experience was incredibly disappointing. I strongly advise future visitors to reconsider booking with this operator, as their behavior was unacceptable and they failed to uphold even the most basic standards of customer service. In contrast to the many other nice Icelanders we met, who were genuine and straightforward, this company was exceptionally unfriendly. Their behavior suggested a lack of concern for customer satisfaction. As mentioned above, there are many other much better tours in Iceland—DO NOT waste your money on Summit Adventures.

We had a great tour with a local guide (I don’t her name unfortunately). The company is flexible and the staff super friendly. We arrived early and were able to go on an earlier tour than the one we originally booked. We were in a small group, and that made the experience even better. Dress warm! It is quite cold down there. We took lots of pictures and enjoyed the local folk culture (trolls and elves stories). Highly recommend it!

We did this tour on our recent visit to the Snaefellsnes Peninsular and really enjoyed it. We had a reservation for the two of us, but everyone else in our tour group of ten were just walk-ups. The tour lasts about 45 minutes and explores three levels of the lava tube. Our guide was thorough in explaining and describing the various features in the tube. We have done lava tubes in other locations (Hawaii and Sicily) but this was the most extensive we have seen. There are no lights in the tube and everyone carries a provided flashlight. The combined lights actually provide enough illumination for nice photos without the use of flash. However, flash is not prohibited if you feel the need. Be prepared for lots of stairs and wear good boots or hiking shoes because the floors are uneven.

Best cave tour ever. Andre our guide (from Croatia ) was focused on keeping us safe while providing a humorous narrative throughout. His knowledge of the lava flows that created this cave is extensive. And, (spoil alert) having us all close our eyes and turn off our flashlights for several minutes so we could appreciate all the colors in the sone was truly illuminating (pun intended) Thank you Andre for taking such good care of us and introducing us to everything about lava caves.

Amazing experience! Guide was very knowledgeable and really helped explain why the lave tube was formed, and all the different features. A fascinating trip. Helmet and torch suppled You need hiking boots for the uneven floor and there are quite a few stairs. View from ticket office is amazing too!

A very nice tour of appr. 45 minutes which is long enough for us. Good to have seen the lava caves and the guide provided us with clear and good information.

Great tour-always felt safe and our guide was very informative. Not something you can do in many places and it was reasonable priced. Snaefellsness was awesome overall!

Very Interesting Experience! André was great at explaining so much to the group about the lava cave! He had us turn off all of our flashlights while 35 m. underground, experiencing true darkness and it was great!

Was in the area, and found it on the map. I booked a ticket on their website and drove over within 10 minutes. Very easy to get to, off the main road in the national park. The ticket includes a headlamp and flashlight, you are welcome to bring your cell phone and cameras. Super cool lava cave, very interesting history and really fun tour guide. Note, there is no restroom at this stop, but you can stop by at the welcome center where the lighthouse is, there is a toilet there.

This was one of the best activities we did, we thought it was well worth the reasonable price that was charged. They were very punctual and ran a well organized tour. they have regular times and tours and we only booked the day prior but at least 2 or 3 small groups just did walk-ins and they were able to accomodate this without any issue (at least in the end of September). Guides were friendly and informative and safety conscious. I'd totally recommend it.

Interesting & informative 1-hour tour deep into an 8,000 year old lava tube. Suitable for kids and adults, with excellent visitor center across the road.

We stumbled across the last tour of the day and were lucky enough to get on it. The tour is well worth it so make sure you check the times. There are some uneven surfaces and two rather long spiral staircases. The guide maintains an easy pace. It’s 55 degrees Fahrenheit and damp in the caves. Dress appropriately. The spaces are not cramped (big caves). The guide does let you experience total darkness. Our guide did a great job. He was very knowledgeable and really brought the cave to life.

We visited in August. We did not have a booking, but, lucky for us, they had some last minute cancellations so they managed to fit us in. Tour was very nice, interesting and informative. Loved the part when we switched off the torches and it was pitch black dark. Staff is very friendly and helpful. Highly recommend it.

My family of 5 (including 3 boys ages 13,11,8) all thoroughly enjoyed this tour. Our guide was Yiannis and he was engaging and funny but made sure everyone was safe. He pointed out a lot of interesting things inside the cave and gave an informative explanation of how the cave and tubes formed. You are given a hardhat and flashlight to use. It’s chilly and damp so dress appropriately. Floor is very uneven and there are 2 spiral staircases you must ascend and descend. Left promptly at the appointed time and lasted around 45 minutes.

Truly and great experience. Very educational and fun to do but also a great respite from the Iceland cold and wind. Your tour time is VERY prompt and you need to be there 10 minutes early even if they don't tell you or tell you otherwise. The cave is amazingly intact with more mystery to it than other caves in Iceland. Some of it is still unexplored due to size constraints. The price is fair and it has a great location (even though it was planned by nature). If you're on the peninsula, go to this. Even if it's a day trip from Rek, it's worth it.