They assigned a guide/ driver whose Emglish was poor and blamed him for the poor tour. They took no responsibility for hiring him. Furthermore, they shared our comments with him resulting in a very uncomfortable parting. I would not recommend this agency to anyone.

Melody was our guide and we couldn’t have had a better one! I think she took us to her favorite places, introducing us to a few of her favorite foods and giving us a history of other foods. I tried octopus for the first time😳 Melody also pointed out historic sites on our routes which was helpful and we really appreciated her sharing a bit of her personal life and the general culture of Taiwan. Thank you, Melody, for a great tour and an interesting food experience!

Our experience was awesome from the moment we were picked up from our hotels to our drop-offs. Since we were a larger group than what we could book ourselves, we ended up customizing our private cruise tour with MyTaiwanTour directly. They were responsive, organized and accommodating, especially since our group split their stays at two different hotels, and they were happy to provide pickups at both locations. Our tour guide, Tai, was great! It was a pleasure for us spending a day with someone who was knowledgeable, personable and led the tour that was neither too talkative, like a TED-Talk conference, or too dull. Sun Moon Lake truly was pretty to sail in. It's certainly not physically grand since we hail from the Great Lakes area, but that didn't dampen our tour at all. Seeing the landmarks around the lake was cool, too. I do wish we had more time at each spot to roam around, but it is what it is. I'd highly recommend this tour, and thanks again to Tai!

Had a fantastic tour with Bill W. Very knowledgeable, helpful, patient. Only set up a private tour last night and they made it happen. This is a great company!

This was an amazing experience! I would definitely reccommend doing a tour through MY Taiwan Travel Services, the tour guide that my mom and I were given was amazing. She was able to show us a lot of amazing things and she was very knowledgeable in the subject of Tea. My mom and I did the Tea Tour and it was amazing, we had many wonderful teas and we were able to see where and how the tea is made. The lunch that was provided was good as well, it was prepared by a nutritionist and it was very fresh. She then took us to do the Eco Sky Lanterns and it was an aazing experience. I would definitely book another tour with this group again!

This tour was absolutely lovely, a highlight of our trip to Taipei. Melody is a wonderful guide - friendly and knowledgeable, and her English is excellent. (When my husband accidentally left his hat in the van, she went the extra mile to return it for us, along with a food guide for a night market as a bonus.) The Gondola ride was relaxing and beautiful. We then visited the Tea Promotion center for a tea tasting and some exhibits about tea making. There was a stop for lunch in a restaurant with striking views. The food was tea-inspired and was very good (cost of lunch is not included.) Next we drove through some dramatic and beautiful landscapes, viewed tea plantations up close, and stopped for ice cream. Finally, we enjoyed a lovely tea ceremony. The woman who led the ceremony taught us how it is done. We felt as though we were guests at her home. I highly recommend this tour!

We have done private guides in over three dozen countries. We had one excellent guide (among the best we have experienced) and one guide among the weakest we have had. We had done a private tour for three days in and around Taipei with an excellent private guide. He went above and beyond, gave good descriptions, carried a tablet that he he had prepared historical pictures of the sites we visited and museum highlights. Our 6 day tour outside of Taipei had a well organized itinerary, however the "English Speaking Guide"/ driver, had very limited English skills, although he was a very proficient driver. We had to work very hard to understand what he was trying to tell us. He was even less skilled at understanding questions we had. We eventually gave up posing questions as he often answered information about something other than what we asked. He seemed to be always watching the time making us feel rushed. On the last day I sent the agency a review. They shared the review with our guide before making our parting with our guide very uncomfortable, with our guide telling us we had ended his career. What most upset me was that "My Taiwan Tours", put all the blame on the guide. I tried to point out that they had hired him, putting him in a position he was not qualified for, advertising him as an "English Speaking guide" and it was their communication with the guide before the tour was over (without our consent) that resulted in such a uncomfortable parting. I gave them several opportunities to take responsibility for their role, before writing a review and they only said the would review the processes the agency uses.

Great trip out of Taipei. Guide Melody was excellent. Atmosphere at Jiufen hectic but fun, contrasting with an evening spent at a great tea house overlooking the valley below.

My wife and I booked a private day trip with My Taiwan Tours and we’re quite pleased with it. I developed a list of places that we wanted to visit. They lined up David Lin as our tour guide along with a driver. The car was comfortable and both the guide and the driver were top notch. Our trip lasted 8 hours and we visited Yehliu Geopark, Golden Waterfall, Jiufen Old Street, Shifen Waterfall and Shifen Old Street. There was a lot of variety to the sights and the day was very enjoyable. Prices were reasonable. Highly recommended.

The whole process from booking to the tour was smooth. We accidentlly double booked the tour initially and we got a refund without issues. All correspondence was done through email so as long as you have access to WiFi while you're inTaipei, the tour guide can reach you and communicate. We were picked up by the tour guide and the driver promptly at our airbnb. This was our first time in Taiwan and it was a really nice way to see taiwan beyond taipei and also chat with a local about the culture, recommendations, etc. We spent just the right amount of time at each of the locations it never felt rushed or too slow. The site are incredible, beautiful. Melody was amazing and I highly recommend!

Vita was an amazing tour guide! She was so friendly, fun and knowledgeable . We had such an enchanting time building and releasing our lanterns; taking in the wonderous views of the waterfalls and visiting the stunning villages of Shifen and Jiufen. Even the soft rain could not dampen the day. Thank you Vita Chen and My Taiwan Tours for making great memories .

We had the pleasure of spending the day with Vita, a lovely, knowledgeable guide. We loved the entire tour, but my daughter’s favorite experience was making lanterns in Shifen. In fact, she said it was the best tour she’d ever been on. And she’s been on a lot of tours in a lot of places. Don’t miss out on the opportunity to sit down and eat with Vita. She knows the food. She knows how to order it. It was so helpful!

We are a family of 6 (2 seniors, 2 adults, 2 kids) that booked a private, custom tour around western Taiwan (Taichung, Alishan, Sun Moon, etc). I did a ton of research beforehand, and even with the thousands of positive reviews, was still a "bit" skeptical that we would have the perfect trip I envisioned. But I was WRONG. And they totally exceeded my expectations. Jessie was our tour guide, and Mr. Lai was our driver -- both were consummate professionals, incredibly friendly, and maybe most importantly, unbelievably flexible. Everything we asked, it felt like they went "an extra mile" to make our experience memorable and fun. For example- on a few days, even though the "official" agenda only had a few experiences booked, Jessie took the initiative to fill in the gaps with things we didn't even know we could do that were super-fun (and educational even!). Nothing felt rushed, everything just felt like it went like clockwork. I don't write many reviews. But this one I'm more than happy to do so. You won't go wrong with MyTaiwanTour (and if you do- ask for Jessie, she's great)!

Extremely impressed with My Taiwan Tour. Ivy was excellent with the trip planning stages accommodating many last-minute changes and researching our locations and time allocation. She made sure the drivers knew exactly where to go, even the most obscure places. When we were there everything went effortlessly. Our drivers Jaron and Ken were both fantastic. Very professional, prompt, accommodating and informative. Both also had great recommendations to add to our trip and you could really tell they were working hard to make sure you saw and did as much as you could. We very much appreciated them both. If you want an exceptional tour to Taiwan, then this is the company for you. I had a very specific tour in mind which they executed flawlessly. I had looked at a lot of custom tours for Taiwan and the prices for My Taiwan Tour are very reasonable and they clearly do a lot more research than other companies into what you are trying to do so there is no wasted time on the ground. Excellent all around, could not recommend more highly.

This was a well organized tour, which allowed us to see many of the highlights of the island. We did the 6 day Around Taiwan private tour. Everything went as advertised and arranged. The hotels were uniformly good. We did opt for the nicer grouping of hotels. Communication with the office was easy and they were responsive. The highlight was our guide Ken. He is very knowledgeable about the country, and willing to share his opinions. He was also our driver, and we felt we were in good hands with him. He is a careful driver, which we appreciated. Note that this itinerary does require a fair amount of time in the car going from place to place. I would suggest that if you have specific places that you want to see, or spend more time in, that you arrange that in advance with the office. The days are full, and there isn't time for any impromptu detours to sites. Having said that, Ken was great about minor detours or quick stops for a photo, or to sample some roadside produce, etc. All in all we were quite pleased with the trip, and with MyTaiwanTour.