My family and I traveled to Montego Bay and stayed at the RIU Ocho Rios Resort to celebrate our cousin’s 50th birthday. When the sun couldn’t get any brighter we meet Sunshine who coordinated our Catamaran Excursion from Mahogany Beach. Her radiant smile and customer service skills were outstanding! She delivered just as promised!! stated!!

I will never use NexusTours again. I was told to be downstairs 20 mins before my pickup time. I proceed at the appropriate time. The hospitality staff at the hotel directed me to a Nexus representative. She stated they opened at 8 AM. The representative did not arrive until 807, who then directed me to the bellman. The bellman stated to me that the 8 AM bus had already left. I was in the lobby the whole entire time, following the instructions I'd been given FROM THE STAFF. (PLEASE run the cameras at the front desk starting at 740 when I arrived at the front desk to check out). The bellman then turns it around on me and says that I should have been at the door, instead of waiting on a Nexus Representative - as I was told to do. They couldn't tell me when the next bus was coming and suggested that I arrange for a private transfer. With me being out of town, unfamiliar with airport wait times, I had to leave! I've been sitting in the airport with an hour to spare. I definitely could have taken the next bus. I will NEVER use this unprofessional company again!!!!!! Neither will my family.

They didn’t show to transfer us from hotel to airport (Jamaica). We called once and they said the bus was on the way and to wait 10 more minutes. We called again in 10 minutes and were told the bus left after we didn’t show! We waited for 30 minutes in front of the hotel and then were told we just had to find alternate transportation to the airport. I will not trust this company again for transfers or anything else.

I was robbed by nexustour. They gave me a price and charge another to my credit card. This is só sad. It is terrible just to make monet

This ATV adventure was not adventurous. It was to short and offered no true safari feel. Definitely not worth the money!

I recently visited Jamaica, staying at the Royalton Negril, as part of an all-inclusive package booked through Sunwing with shared transportation. During the transfer, my kids were exhausted, so I decided to take a taxi directly to the resort. Unfortunately, in the rush, I accidentally left behind a small bag on the bus. I reached out to Stephen-French Natasha at the Royalton Negril excursions desk for assistance. Not only did she help me book our excursions, but she also went above and beyond to locate my lost bag. The bag contained doll clothes and accessories that are of significant sentimental value to my child, who has autism. I cannot express enough how much her help meant to us. This was my fifth trip with Sunwing, and I have always used Nexus Tours for my excursions. I’ve never had a complaint—they provide excellent pick-up and drop-off services, always with great professionalism. If you’re staying at Royalton Negril, I highly recommend visiting Natasha at the excursions desk for all your tour bookings. You won’t be disappointed! A heartfelt thank you to Natasha and the Nexus team for your outstanding service! This version keeps the tone respectful and appreciative while highlighting the excellent service you received.

Fast & easy experience highly recommend the workers are very nice. They took my luggage for me & packed it onto the bus quick & easy.

I would like to extend a heartfelt thank you to our outstanding representative, Tashina. Her vibrant personality and infectious smile made a significant impact on our experience. Every interaction with her felt warm and welcoming, and she consistently went above and beyond to ensure our needs were met. Tashina's expertise in planning ideal excursions made our adventures seamless and unforgettable. If you're looking for someone to guide you through your journey, she is truly the best choice.

I cannot recommend this company as I have NOT been refunded in accordance with their policy when 1 trip cancelled and another only partially provided - that’s despite waiting 2 months. Trip advisor responded telling me to contact avazquez@thenexustours.com for help but that address keeps bouncing back and I’m still without all my money despite sending several messages to Customer services and the Antiguan site which confirmed I would get my refund within 5 days - when will I receive the Refund your company confirmed it would send to me 2 months ago Nexus? It is hundreds of pounds still outstanding and Zero customer service from your company it’s unacceptable

We booked transport through RIU when visiting the brand new RIU Palace Aquarelle. Nexus was the provider and it was a shared bus round trip service. It was easy to find the representative at the airport as well as an easy bus ride.

Tashina our sales rep was cheerful, very pleasant. She set us up with a driver to take our group of people to Falmouth, he gave us a tour and was very accommodating and fun. I would like to say that the concierge where very friendly, informative especially the ones that we had on the 5th floor. A special mention to Desmond and Shontal and and the servers at the buffet. Everyone made my husband and I first vacation to Jamaica absolutely extraordinary and we will vacation there again at the Royalton Blue Water Hideaway resort.

Terrible customer service, slow transfers, and would not recommend booking any excursions. Booked an excursion and did not receive our full services. They are impossible to get a refund from.

Our hosts were delightful, full of great energy, welcoming, especially Christopher Brown. He made us feel very welcome as this was our first trip to Jamaica.

Do not use this company!! Booked excursions in Jamaica over a month ago which they cancelled due to weather. Over a month later and many many emails later they still have not returned our $450 and won’t show any evidence of this being sent. Local agent has now stopped replying and the central agent has also stopped after telling us last week it would be 7-14 days (it’s been a month!!!). They’re thieves and clearly rely on the fact that you’re leaving the country and therefore cannot come back to challenge.

Didn’t pick us up, had to pay for a taxi after already paying for transport. Nexus staff at the hotel were rude and unwilling to assist.