Worst company!!! I have been travelling since 15 years and have been to more than 75 countries now but never came across a company like Bamba, who are total rip-off! We booked the self guided central americ tour with them wherein they arranged our transports and tours which costed us almost 40% extra for what we have paid if we would have arranged this by ourselves. I do expect to pay may ne 15 or 20% extra for the booking they do for us but 40%, complete rip off! On the top of that, they create a tour itinerary which doesn't even mention the grade of the tour (in terms of how tough it is, for example a hiking tour) and when we asked to cancel it, they said not possible and they need a notice of 72 hours! We saw tourists here booking and canceling 30 mins in advance without any issues, however an established company like bamba who is taking huge premium can't help us with this! Completely shambles! Never use them!!!

Bamba - I booked a trip through this company to Japan. and it was nothing but a frustrating experience and a complete rip off. I specifically paid extra and booked the trip to be in 3 star hotels and they set me up with all dorm/hostel rooms. I had to wait a very long time for booking confirmation (but they were quick to take my money) and I had to make requests about giving me my itinerary, which only came just before I had to depart. They then changed the itinerary after i was already in Japan with NO proper notification, which meant that ALL accommodation was different, tours no longer existed, meeting point for transport was completely different, they lied about there being airport transfer. they did not adequately explain the use of train tickets, despite being queried about it

Had an amazing well organized trips to Oaxaca City, San Jose Del Pacifico, and Puerto Escondido. I had the opportunity to have an amazing opportunity to experience a variety of activities including a gastronomic tour, mezcal workshop and plenty of tastings, nature walks, cultural immersion, surfing and experiencing the many beaches of Puerto Escondido. Highly recommend!!!!

Bamba are very professional and helpful company. Made things very easy for us, especially with the 2 border crossings we encountered. Sometimes there was a mis-communication issue and we ended up missing an experience because of this but Bamba was hot on it and offered us another tour in place of the one we missed out on. I loved our bus pass and although they obviously charge at a profit, I think it's worth it as there is no hassle or stress - which as a traveller with anxiety disorder, I found this perfect! All staff and tour operators were friendly :) I can't wait to book my next trip with you. Please do one in Japan/South Korea? Thank you Bamba!!!

Used BAMBA for a trip package of transfers and various day trips. pre- booked in advance before travelling for a total of c$260. Upon arriving in South America we found the exact same transfers costing a total of $115. ABSOLUTELY TAKING THE MICK!!!!! To make matters worse because of the current pandemic, we didnt get our services and now they are offering us a refund based on the cost price of these activites at the lower rate rather than the rate we paid to the company. totally unacceptable. Finally even if you could look past this huge margin they are taking off you our experience wasn’t good either, we sat there waiting for a tour guide who didn’t show up one day so we wasted a day and had to reschedule, the app didn’t update and the tour guide dropped us off too late at an attraction at the end of the day to get in. I urge everyone reading this to reconsider ever using BAMBA.

Awesome tour to Tortuguero, 2 nights in a beautiful lodge. You will spot so many animals and stunning flora and fauna, absolutely worth it.

I did the XTREME ADVENTURE 5D/4N. Although it was actually only 2 days of action, it was still amazing and Bamba had everything covered so it was stress free with a great choice of adventurous tours. Despite the short trip, I felt like I actually got a really good experience of the Costa Rican lifestyle and culture. Pura Vida!

I travelled with my wife around Mexico with Bamba and they did a perfect job organizing all our hotels, transport and most importantly the experiences that were included, each one was amazing and local. I couldn’t recommend Bamba more, thanks for everything.

I have been travelling through SE Asia from early Nov to late Jan. The whole team at Bamba have been outstanding from the very beginning. They have been kind and supportive with excellent communication and follow up at every stage. I have thoroughly enjoyed my travels and it has been made even more fun and easier having the team at Bamba to support me along the way. I couldn't recommend them enough and would certainly use them again to travel somewhere else in the world in the future.

Our 4 months of traveling with Bamba We travelled through Colombia, Ecuador, Peru, Bolivia, Chile and Argentina. Because we didn’t want to spend too much time with planning and organizing during our journey, we decided to buy standard travel passes for our journey, provided by Bamba. Everything started good in Colombia. They booked our buses and activities as we wished and replied very friendly. Unfortunately that’s the only positive thing we can say about this company. After those 4 months we can say, that it has cost us much more effort and MONEY dealing with the guys from Bamba than organizing everything by ourselves. Some examples. Sometimes we had to wait a huge amount of time just to get an answer from them... if they even answered. If not, we had to ask for an answer, and that happened a several timhes during those 4 month. We also wanted to plan some activities by ourselves, besides or additionally to those travel passes we bought from Bamba, but because of that extremely long waiting time for their answers and conformations, it was almost impossible for us to do so, so we had to let go of many activities and trips that we actually wanted to do. What worse could happen to travelers who want to explore the world. They promise you endless flexibility, but what we experienced was exactly the opposite. We also had the feeling that they booked the worst connections and seats for us on purpose, maybe they tried to save money for themselves by doing so. Once we were in Santiago, exactly when the violent protests startet there. We asked them to book a bus for us to the next city in Chile. They really had the gull to book a bus that left Santiago during the night which meant we should go to city center where all the crime happened during the night. Furthermore, there were curfews taking place every night at that time, so leaving the hotel wasn’t a really good advise, unless you wanted to be taken to prison by the army. But Bamba told us that it was impossible to find another bus. We didn’t accept that, so we looked up for a bus by OURSELVES and see there... we immediately found many buses leaving Santiago during the day. Some Emails later, they didn’t see that they made a mistake but at least booked a bus for us that left Santiago during the day. They lied to us several times. A further example... We booked the WTrek in Torres del Paine for mid December. As we travelled faster than we originally planned, we asked them to change the booking to mid November. They immediately told us, that there are no more spaces left. So we tricked them. We tried to book the same activity as new clients on the dates we wished aaaand of course there were spaces left. As we confronted them with this situation, they accepted the change of the dates. Unfortunately for us they had to downgrade us from a guided trek sleeping in Refugio’s to a self guided trek sleeping in tents. It was ok for us as we had no other option. They didn’t offer a refund by themselves. We didn’t expect anything else from this company, so we asked for it. We looked it up and the refund should’ve been around 900USD. All we got was 500USD. All in all we can only recommend anyone to not book anything with Bamba. The list of their mistakes is much much longer but i think this review sums it up pretty well. If you don’t want to spend a huge amount of money for a crappy service just don’t book with Bamba. Book it by yourself or every other travel agency. It would make us very happy if no one else would make the mistake as we did. Thanks for ruining parts of our journey Bamba.. YOU SUCK!!

I booked the Bamba pass from Singapore to Bangkok and from Bangkok all the way around Asia and back to Bangkok. Bamba were extremely efficient and helpful at all hours of the day and made me feel supported and guided along the way. I thoroughly enjoyed the trip and the transport to each place and the excursions were fantastic. Thank you for making my trip so easy and memorable.

We’ve had an amazing experience climbing these mountains with Bamba! Although the blue fires were a bit weak in Ijen, the sunrises from the mountains and spectacular views were worth the early alarms and the lack of sleep. Definitely one of the greatest memories and pictures of our holiday, thanks the our guide who constantly took us to the right spots to see it in the best way possible!

Easter 2019 I had several trips organized by Bamba I Peru. My contact person, Chris Shier, did an excellent job organizing all the different tours. He was very helpful before I arrived and under my stay in Peru with all my different questions. My main trip was a four-day long hike along the Inca trail. The guide, Francisco Javier, did an excellent job. He had knowledge about the history of Peru and especially about the Inca trail itself. He was also very good at telling about the archeological sites as well as the different eco systems along the trail. His English was excellent. We had an accident on the second day which he handled perfectly taking care of the unfortunate in the very best way. The group was lucky to get a stand in, Henrry Chahua Pinedo, who took care of us in an outstanding manner.

Avoid using this company. They are extremely disorganized and will ruin your holiday through their incompetence. They happily take your money and then outsource bookings to other cheap tour agents that do not follow through with bookings. Customer service is not great either, bizarrely they reply to help requests with smiley faces. Having used many other tour companies prior to bamba, our advice is to skip them and go with someone better. You don't get second opportunities with your holidays.

My friends and I just completed the Magical Peru Ways and it was fantastic. Their customer service as outstanding, and helped us throughout our trip. A quick email and they would reply immediately to provide us with assistance. It´s so much easier traveling with this kind of support and we felt much better, knowing that they were just an email away. Thanks everyone at Bamba for a memorable experience!