Tours and Tickets

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation provided by Xel-Ha Park by Xcaret

LIKELY TO SELL OUT*

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
4.5
Book in advance
from
£97.10
per adult
Reserve now & pay later: Save your spot free of charge with flexible booking.
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Tour snapshot
Duration:
9–10 hours
Taking Covid-19 safety measures
Hotel pickup offered
Group size:
15
Wheelchair accessible
Ticket type:
Mobile
  • Duration:
    9–10 hours
  • Taking Covid-19 safety measures
  • Hotel pickup offered
  • Group size:
    15
  • Wheelchair accessible
  • Ticket type:
    Mobile
About
Attention water lovers: Paradise awaits at Xel-Há, a natural aquarium located along the Riviera Maya. Angelfish, iguanas and other wildlife complete your jungle tableau, as you explore a lagoon, cenotes, caves and a hidden beach. Bike around the lush grounds, or simply laze down a river in an inner tube. Satisfy hunger pangs with the flash of your wristband for all-you-can-eat burgers, seafood, Mayan cuisine and more. This all-inclusive tour, perfect for families, includes round-trip hotel transport from Cancun.
Know before you go
  • Duration: 9-10 hours
  • Mobile tickets accepted
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
English, Spanish
What to expect
  • Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery.  After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring.  Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive.  Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach.  Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you.  Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay.  At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Know before you go
  • Duration: 9-10 hours
  • Mobile tickets accepted
  • Instant confirmation
Available languages
English, Spanish
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
  • Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery.  After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring.  Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive.  Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach.  Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you.  Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay.  At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Need help booking?
Call the number below and use the product code: 6140CUNXEL
Call +44 12 2492 8241
Important information
Inclusions
  • Hotel pickup and drop-off
  • All-you-can-eat buffet
  • Beverages
  • Access to showers, lockers and towels
  • Use of snorkel equipment and inner tubes
  • Life vests
  • Use of lounge chairs, hammocks and rest areas
  • Priority Access: You can have your admission bracelets on the bus on your way to the park.
  • Entry/Admission - Xel-Ha Park by Xcaret
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
Exclusions
  • Gratuities
  • Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
  • Souvenirs (Available to purchase)
  • Photos (Available to purchase)
  • Entry/Admission - Solidaridad
Duration
9–10 hours
Departure details
  • Traveller pickup is offered.
  • IMPORTANT INFORMATION: If you need the option of a wheelchair you need to provide the information to the company so then you will get a special minivan with the service, there's no extra cost. We would like to make it comfortable for you. We will pick you up at your hotel. During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. If you selected an option with transportation, you must contact Grupo Xcaret at least 24 hours before your activity date to confirm your reservation and arrange transportation Upon pickup, please present your printed voucher(s) and photo ID in exchange for your activity. Redemption Instructions: *IMPORTANT: As a preventive measure, before boarding the bus or accessing each Park, we will take the temperature by using a digital remote device to every visitor, guest, and staff member. In case your temperature exceeds the 100.4 F (38 C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities. - If you have purchased an option with transportation, in order to confirm your transportation service please contact Grupo Xcaret at least 24 hours prior to the visit to the park. - If you have booked an option with transportation within less than 24 hours prior to the visit to the park you must contact Grupo Xcaret immediately. - Upon your pickup, you must show your photo ID and your printed or digital voucher when boarding the bus. - To access the park you must go to the ticket office and present your photo ID and your printed or digital voucher. - The Voucher schedule is informative. - The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup. - Tours and days of operation are subject to availability and changes.
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Additional information
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travellers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travellers
Inclusions
  • Hotel pickup and drop-off
  • All-you-can-eat buffet
  • Beverages
  • Access to showers, lockers and towels
  • Use of snorkel equipment and inner tubes
  • Life vests
  • Use of lounge chairs, hammocks and rest areas
  • Priority Access: You can have your admission bracelets on the bus on your way to the park.
  • Entry/Admission - Xel-Ha Park by Xcaret
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
  • Entry/Admission - Solidaridad
Exclusions
  • Gratuities
  • Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
  • Souvenirs (Available to purchase)
  • Photos (Available to purchase)
  • Entry/Admission - Solidaridad
Departure details
  • Traveller pickup is offered.
  • IMPORTANT INFORMATION: If you need the option of a wheelchair you need to provide the information to the company so then you will get a special minivan with the service, there's no extra cost. We would like to make it comfortable for you. We will pick you up at your hotel. During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. If you selected an option with transportation, you must contact Grupo Xcaret at least 24 hours before your activity date to confirm your reservation and arrange transportation Upon pickup, please present your printed voucher(s) and photo ID in exchange for your activity. Redemption Instructions: *IMPORTANT: As a preventive measure, before boarding the bus or accessing each Park, we will take the temperature by using a digital remote device to every visitor, guest, and staff member. In case your temperature exceeds the 100.4 F (38 C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities. - If you have purchased an option with transportation, in order to confirm your transportation service please contact Grupo Xcaret at least 24 hours prior to the visit to the park. - If you have booked an option with transportation within less than 24 hours prior to the visit to the park you must contact Grupo Xcaret immediately. - Upon your pickup, you must show your photo ID and your printed or digital voucher when boarding the bus. - To access the park you must go to the ticket office and present your photo ID and your printed or digital voucher. - The Voucher schedule is informative. - The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup. - Tours and days of operation are subject to availability and changes.
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Duration
9–10 hours
Return details
  • Returns to original departure point
Additional information
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travellers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travellers
Travel safe during COVID-19
Last updated: 19 Jun 2020
A note from Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
In case your temperature exceeds the 100.4º F (38º C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities.
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Temperature checks for tour participants upon arrival
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Temperature checks for tour participants upon arrival
  • Guides required to regularly wash hands
  • Hand sanitiser available to travellers and staff
  • Transportation vehicles regularly sanitised
  • Contactless payment for gratuities and add-ons
  • Face masks required for guides in public areas
  • Paid stay-at-home policy for staff with symptoms
  • Gear/equipment sanitised between use
  • Face masks required for travellers in public areas
  • Social distancing enforced throughout experience
Itinerary
  • You'll get picked up
    See Important Information for details
  • 1
    Xel-Ha Park by Xcaret
    Stop: 12 hours - Admission included
    See details
  • 2
    Xel-Há Park
    Stop: 5 hours - Admission included
    See details
  • 3
    Xel-Há Park
    Stop: 3 hours - Admission included
    See details
  • 4
    Xel-Há Park
    Stop: 2 minutes - Admission included
    See details
  • 5
    Xel-Há Park
    Stop: 30 minutes - Admission excluded
    See details
  • 6
    Xel-Há Park
    Stop: 2 hours - Admission included
    See details
  • You'll return to the starting point
+
Popular mentions

4.5
153 reviews
Excellent
100
Very good
31
Average
10
Poor
7
Terrible
5

Slivinski5
Lemont, IL27 contributions
Jan 2022 • Family
Loads of fun with the family. Snorkeling, cenotes, ziplining, cliff jumping and water slide. We enjoyed our full day visit. Will definitely return.
Written 19 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear visitor, Thank you so much for visiting Xel-Ha! It's always a pleasure to read your message and we are really glad to know that you enjoyed all our activities. We take into consideration all your kind comments, which motivate us to constantly work on innovation and keeping our service standards for your preference. We hope you will visit us again very soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 20 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Moises S
El Paso, TX4 contributions
Jan 2022 • Couples
A natural water park. The Water is warm & snorkeling is fun. Highly recommended for family trips. We went as a couple for our anniversary and it was fun too.
Written 18 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Moises, Thank you so much for visiting Xel-Há! It’s a pleasure to read your message and we are thrilled to know that your visit met all your expectations. We take into consideration all your kind comments, which motivate us to constantly work on innovation and keeping our standards for your preference. We hope you will visit us again very soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 19 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Randy R
Saskatoon, Canada1 contribution
Jan 2022 • Family
It was a very good day . The Grandkids loved it. Very impressed with the all inclusive buffet. Transportation was right on . Pick up on time and returned on time.
Written 18 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Randy, Thank you so much for visiting Xel-Ha! It's great to hear that you had a very good day in our eco-park and we are glad to know that our transport service met your expectations as well as the delicious buffet meal. We take into consideration all your kind comments, which motivate us to constantly work on innovation and keeping our standards for your preference. We hope you will visit us again very soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 18 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

EdwardJAllen
Alberta, Canada220 contributions
Dec 2021 • Family
The place is well done, clean, with interesting activities BUT to claim it’s an Eco park is just wrong; many of the animals are kept purely for entertainment of guests and do not have any real natural habitats or freedoms (as you would expect in a genuine eco park) The owners don’t need to do this as there are plenty of “cruelty free” activities but they clearly value profit over animal welfare.
Written 28 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Edward, Thank you for your comments. We understand and appreciate your concern about these lovely creatures, but you can be sure that we do our best to keep them safe and living in excellent conditions; they are part of the Grupo Xcaret family and we love them. Let us share with you that all the species which co-exist into the park are well taken care of. Their areas not only meet international requirements, but exceed them. Besides, each animal has a special diet and receives preventive medicine. If any animal refuses to participate in the activities, It's never forced. We offer some of these animals a better chance of survival than in the wild. In addition, we own international certifications with EarthCheck and Green Globe, for being a company that promotes the conservation of species as well as the sustainable development in Mexico. In case you have more doubts, please visit our official website, blog, or contact us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. customerservice@xcaret.com + 52 (998) 883-3143 - US 855-326-068
Written 29 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Maricela S
2 contributions
Our Xel-Ha experience was amazing. The water park has an infinite amount of activities good for all ages. I am so glad we decided to add this to our vacation itinerary. The only thing we could have done without is the bus transfer. We wasted about 1.5 hours picking others up from other hotels only to have to switch to another bus to get to our destination. Our pick up time was 6:30 am which is pretty early for a vacation. We did not get back to our hotel until around 7:30 pm. Not sure how I missed the fact that this was not a direct trip at 6:30 am. This is the only part I could do without.
Written 27 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Maricela Thank you so much for visiting Xe-Há! We are thrilled to know that you had an amazing experience in our eco-park and we really appreciate that you chose us as part of your destination during your visit to the Riviera Maya. Regarding the transport service, we are sorry that your experience has not been the best. The arrival time at the park may vary depending on different factors, such as traffic and weather. You can be sure that we have sent your comments to the corresponding department in order to improve our service standards for your preference. We hope you will visit us again very soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 28 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kirsten K
2 contributions
Dec 2021
We weren't informed that the only bus trip to return the the hotel (stayed at Xcaret Arte) was 6pm until we were already on the bus headed to Xel-Ha. There were virtually no fish in the lagoon but we did see a couple of rays. Having a place to drop tubes after the river float once in the lagoon area would have been helpful. Anti-fog would have been a game changer for the masks as it was very difficult to keep them clear. The cenotes, caves, and river areas were definitely highlights.
Written 21 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kirsten, Thank you so much for visiting Xel-Ha! It's a great pleasure to read your message and we are glad to hear that you enjoyed all our aquatic attractions. Let us share with you that the park opens from 9 am to 6 pm and the bus trip to return is at 6pm. For that reason, we recommend verifying the schedules of our services at the hotel reception for a better experience. You can be sure that we take all your comments into consideration to continue innovating us and keeping our standards for your preference. We hope you will visit us again very soon! Kind regards, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 22 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

a m
1 contribution
I was skeptical about being dropped off and spending 8+ hours at one place.
But oh boy, was I surprised. By the end of the day, we were sprinting through activities just so that we could see more of the park.
It is a massive, clean, intelligently designed natural water park! No chemicals. No bull$hit.

Activities for little swimmers: Our 4.5 year old did the dolphin activity and the fish foot thing.
Water slide at the kids playground.
Kids playground is an understatement. We spent at least two consecutive hours in that area. Generally walking around the park, getting on the floaties, eating, ice cream, taking photos, short train ride.Pro tip: Bring or rent an all-terrain stroller that can lug all of your stuff (dry clothes, masks, etc.). Wear "water shoes" or some heavy duty sandals like Tevas that won't fall off and will be durable/comfy in the water/walking around. There's plenty of delicious food. I want to o back just so I can lounge/sleep in the hammocks! Ran out of time!!

Written 28 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear visitor, Thank you so much for visiting Xel-Ha! It's a pleasure to read your message and we are really glad that you enjoyed all our natural atracctions and the unlimited buffet. We would like to comment that Grupo Xcaret is a 100% Mexican company at the service of our visitors whose mission is to create fantastic memories that will last a lifetime, inspired by respect for nature and culture. We appreacite all your kind suggestions and we will take them into consideration to continue working in innovation and keeping our standards for your preference. We look forward to your visit! Kind regards, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 29 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karla P
2 contributions
Nov 2021 • Family
Overall, a wonderful time. This is my 4th time here and it’s always a great experience. The only bad encounter was one of the ladies helping our group check in for our photo pass who was being rude. We had a group of 24 with children as young as 5 years old, teens, young adults and parents and everyone enjoyed themselves.
Written 24 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Karla, Thank you so much for visiting Xel-Há! It’s a pleasure to read your message, and we are really glad to know this is your 4th time visiting us. We're also thrilled that you had a great experience in our beautiful park. We're sorry for the inconvience regarding our staff. What you mention without a doubt is far from our standards of service. Rest assure that we'll sent your comments to the corresponding department in order to take the proper corrective measures. We hope you will visit us again very soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. customerservice@xcaret.com + 52 (998) 883-3143 - US 855-326-0682
Written 25 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MIke P
San Diego, CA6 contributions
Nov 2021 • Couples
Tubing down the river was fun and the walk around the park was fun. We were here approximately 20 years ago and it was much more natural. There were also many more fish in the snorkeling areas. It has changed into an amusement park of sorts rather than a natural park. Be prepared for a long day, we left at 7:30 in the morning and got home at 7:00 at night.
Written 18 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mike, Thank you for visiting Xel-Há! We appreciate the time you took to share your experience with us. We are glad to know that you enjoyed our aquatic activities and it's a honor for us that you came back to our park after 20 years. It's worth mentioning that Xel-Há keeps innovating remaining as an eco-park, considered one of the greatest and most beautiful natural wonders in the world and there you can enjoy the snorkeling in the fresh waters of its rivers, cenotes and a natural inlet. Your comments are very important to us and we will take them into consideration to continue working our improvement and keeping our standards for your preference. We hope you will visit us again very soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 19 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Aaleya Louise
8 contributions
Amazing day, scuba diving was fantastic, lots of fish around. I’d definitely recommend as it was such a good day. Very tiring though! Didn’t spend much time in the rubber rings. Buy waterproof phone cases before coming, as they are expensive here. Use bug spray as I’ve been eaten alive. There’s 4 restaurants, only the buffet and Mexican one were open, they weren’t great at all, I eat most things and went hungry, they were like a 3* all inclusive. Breakfast wasn’t served until 9:30, when you get here at 8, and are picked up at 7 it’s a little wait. Take as many pictures as you can on your own phone!! Photos for 4 people are $100. We only had 30 pictures in total between us so couldn’t warrant paying it. Such a shame.
Written 11 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Aaleya, Thank you so much for visiting Xel-Há! We appreciate you share your experience with us, it's a pleasure to know that you enjoyed our beautiful river and snorkel activities. We would like to comment that the Xel-Há offers 4 different restaurants regularly. Nevertheless, these restaurants as all our installations frequently pass for maintenance programs in order to keep our standards and comply with the safety protocols. So, this could be the reason you saw some of our restaurant temporally close. Also, is important mention that for the breakfast we usually have one restaurant available, but for lunch, the others are open to offer variety in the meals as international and Mexican cuisine. Your comments are very important to us and we will take them into consideration to continue our improvement and keeping our standards for your preference. We hope you will visit us again very soon! Cordially, Daniel G. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written 12 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 87
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Xel-Ha Park by Xcaret
Javier R
Javier R
00
Excellent! Would make sure to return to this park when returning to the area
My family and I visited this park for the entire day. We really enjoyed their amenities and the overall access to F
Joll32
Joll32
00
Stunning
Amazing place... Very nice with all inclusive for drinks and food but all activites.. if you want to swimming with
JimB14Buffalo
JimB14Buffalo
00
It was unique but I wouldn't say it's the best ever
Transportation to get there was a bit convoluted. We were staying 1.25 hr away from Xel-Ha. They picked us up and
Vickhp
Vickhp
00
Great day out in a natural environment
Please please take photo ID for whoever the bookings name is under! I read only one review saying this and thank go
M2082QVadrianah
M2082QVadrianah
00
It was good!
The park Xel-Ha was fun and we were able to do the dolphins activity, which was very nice. Snorkel very cool. It is
243allisond
243allisond
00
Super fun
Super fun! The weather wasn’t great the day we went but there was still lots to enjoy. Food was amazing! Cliff divi
X3275AXrebeccar
X3275AXrebeccar
00
Great Family Day at Xel-Ha!
Our family of 7 spent one day here. My review may start out a little negative but I promise it will get better! We
BNB4646
BNB4646
00
Disappointing
The park itself was beautiful. I recommend putting together a rough itinerary prior to arriving. My review is not r
Juniper247
Juniper247
00
Great day out - although not cheap
Booked direct with park from UK. Coach collected from hotel at time advised , and we were in the park early which
rosiebud1900
rosiebud1900
00
Fun experience!
We went here on a day trip with 2 adults and 2 teens. Everyone had a blast! Make sure you start your day at the laz
skyee_pirie
skyee_pirie
00
Good Day Out
Really chilled day with plenty to do We did the power snorkelling as extra and that was super fun! Food is amazing
Connector10475825693
Connector10475825693
00
When you have special needs, you will have a bad experience.
We live far away from Cancun and I was incredibly excited to go to the park with my two daughters. I bought our tic
Minea S
Minea S
00
Expensive, but worth it. Highly recommend
100 USD is a high price, but you do get A LOT of different things with it. The park itself is beautiful. Trees, nat
jtworldtravel
jtworldtravel
00
Overall GREAT experience
This was our second trip in 5 years to Xel Ha – and we had a blast once again. My husband and I went, along with m
dj6940
dj6940
00
Misinformed of Coba site opened when booked tour.
I enjoyed the Tulum portion of the tour and our guide Jaime was great, informative and helpful from pick up to conc
Frequently Asked Questions about Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation price starts from £95.48. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor

Priority Access: Xel-Há All-Inclusive Day Trip with Transportation is hosted by Xel-Ha Park by Xcaret. Read reviews, discover additonal experiences or contact Xel-Ha Park by Xcaret on Tripadvisor. Discover and book Priority Access: Xel-Há All-Inclusive Day Trip with Transportation on Tripadvisor