Don’t book unless you want to throw away your money. I booked this trip for my husband’s birthday. We showed up at the pick up spot and waited 45 minutes for pick up and never saw anyone from Diamond. Me, my husband, and our taxi driver all called non stop and nobody ever picked up. Still giving them the benefit of the doubt, I emailed them not asking for refund but to see if they’d fit us in another day since we’d be in playa for a whole week. Still never got a response….we had to book with a completely diff company and of course pay again. Such a terrible experience & I believe these ppl are scammers.

The service was amazing ! Raul was punctual when he came to pick us up at our hotel entrance and is a savvy driver -especially through the traffic to Cancun. The crew on the caravan (Diamond Bright 2) was amazing and so attentive. They provided nonstop drinks, always checked on everyone to see if they wanted anything, and took photo ops. Christian, the photographer, was great at posing us and helping us relax- the photos came out great! He printed them out so we could decide what we wanted to keep. I brought cash but card works as well. Our coordinator spoke English, Spanish, French and was great at explaining anything further if you asked for any clarification. The specific meet up times were repeated multiple times, especially when leaving the boat to make sure everyone was aware. It was my first time snorkeling, they recommended only confident swimmers should go, and provided a quick safety lesson along with lifejackets, flippers, and goggles. Snorkeling was a great experience - we saw so many schools of fish and the underwater statues (the hands in a circle specifically). Our guide even swam down to show us a conch he noticed on the ocean floor. After snorkeling, they took us to another area to have a quick swim. Isla de Mujeres was a nice break to walk around- golfcarts were an option to see the island. I decided to walk around and found a taco place (Tacos de Humo- LARGE portions despite it being only 3 Tacos each plate ) and bought an iced espresso (Jacilito- the espresso was delicious) On the way back, the crew put on a show and dance with funny costumes and passed around tequila shots to liven us up. Music for the day ranged from house remixes of pop songs, reggaton, and popular classics (YMCA, sweet Caroline, etc). The breakfast included light snacks- coffee and cookies. The drinks on board ranged from beer, cocktails (tequila sunrise, margritas, pina colada, shots of tequila etc), virgin drinks, and water (ice was always available throughout the day!). The buffet was at Zaza Beach Club - the buffet spot was at the back and had a few vegetarian options, cocktails, horchata (so good !!), and the jamaica/hibiscus drink. My favorite option was the ceviche. The buffet staff was very friendly! We had access to the beach and pool, just not full access for the gazebos and specific seats which was fine for our short stop. Near the end, there was an argument between a small group and the staff because of damage to a speaker; the crew dealt with the situation the best they could, maintained their professionalism, and didn't let it affect the experience for the rest of group on the caravan. I would definitely recommend this experience to anyone, it's the highlight of my trip in Mexico!! P.s. bring sunscreen and reapply- the sun is strong. They have seating area in the shade if you get burned (like I did).

Very reasonable price 12 hr trip collected from Hotel not crowded great food and drinks served all day multiple locations snorkeling included pictures $10/$15 each so take a water proof GoPro or phone put main sail up for return spectacular

It was horrible! They shove their cell phones in your face as soon as you get there for “promoting”. They night 5 girls aboard yesterday in our cruise for “promotion pictures and video”. They were put front and center of everyone and their needs were taken care of over anyone else’s. Our cruise was late taking off because of this. The snorkeling is only about 15 minutes. The private beach area was a joke and the food was horrible. Again the other girls were shoved right up front and got their food before anyone else. Then you only get about 1 hr and 10 minutes on Isla. I expressed my frustration was told “oh, sorry🤷‍♀️”. We have done this tour several times and always enjoy it. But never with this company.

We went on the catamaran tour to Isla mujeres, it was sold to us as a snorkelling tour to the reef, however it was the furthest thing from that. The catamaran is almost a party boat with constant loud music and loud base, they are very generous with alcohol and are constantly coming round offering drinks ( can't fault the staff because they were lovely and attentive) but from 10am-5pm it is just based around drinking. The first stop is suppose to be at the reef to snorkel but as we were approaching they said we would not be stopping, instead they stopped closer to the island for a 10 minute ‘dip’ and this is the only time they stop the boat other than at the island. You then proceed to the island where you are dropped off at a beach club and have two hours there, which you have access to the buffet (the food was mediocre, drinks are included in the eating station) there is also a pool next to the beach which was nice, however the whole stop is over crowded with boats and boats of tourists being dropped off (which is the same for the second stop) best part about this stop is the dog who goes around greeting everyone. You then board the boat and proceed to the second and final stop off which only consists of lots and lots of overpriced souvenir shops with lots of people trying to sell you stuff, surrounded by hundreds and hundreds of people, there is a couple of beach bars (which are also overpriced $10 for French fries!!) The whole trip is a MONEY TRAP. You then board the boat which takes you back to the port in Cancun. I must say the sea is so rough and makes the whole trip unenjoyable (a lot of people were sea sick), I have been told since that the sea is always this way hence why the dock is closed most of the time. Our fault for not looking into this more before booking as this was sold to us as a snorkelling trip in which you get to visit the island and a museum and it was more just a party boat revolved around drinking (felt like I was in Magaluf or kavos) The price was originally $70 pp but after two days of it being moved the rep made us pay an additional $10 even though they was the ones who moved it, you also pay $20 dock fee before boarding the boat. Would not recommend not worth the money at all.

Very good, the staff are all lovely and they love feeding you tequila. We also got an hour to spend away at the island along with the beach club

I do not recommend Diamond Bright. We stayed at the location for one hour and they never came. I called and texred them many times to no avail. Viator/TripAdvisor even communicated with them. Diamond Bright had the audacity to send partial payment. They eventually gave a full refund. It is an inconvenience to get up early to not be picked up and then having to find something else to do last minute. If I could I would have given negative stars.

Diamond 2 was the best!! We had a great time with Angel, Christian, Ricardo. The drinks were great!! It was so entertaining

Had the best time with Angel, Christian and Ricardo. They took great care of us! It was entertaining and the drinks were amazing!

Lot of fun! We wanted a relaxing snorkling boat trip. We love the quiet nature. But we got on a sort of partyboat. I first thought was o my god! How can I survive this! But the atmosphere was very good and it was a great experience 😁. Just go with the glow and enjoy the international people on board, the drinks an the view over the water. The music is loud, just accept it and go with the flow. The crew was great! Also the drinks. Don't expect a barrier reef whole snorkling and don't expect a 5 star lunch. It's all okay and enjoy your time 'n the boat. Don't forget to bring ocean friendley sunblocker.

The start, the sale person named Emmanuel,at playa del carmen, lied about what was included in the tour. He decided to go with diamond bright because you get to spend time a north beach in isla Mujeres. Thats what Emmanuel told me. We only pasted by, we can barely see the beach. When i went back to see him, he said that i was lying. On top of all that, we pay for get pictures send to us by email and never got them. The catamaran is packed with barely any room to sit, no shade also. The food was horrible. I recommend using a different company.

Absolutely top We were looked after birght diamond 2 Whole crew was Fantastic good Music and drinks !!! Highly recommend

Save yourself alot of money. Don't book with this company. The boat was nice, crew was good however we were sold a a bill of crappy goods. We were told there would be 3 snorkeling spots. WRONG there was one. Told there was Para Sailing on this tour. WRONG. There was supposed to be chairs reserved for us on the beach we stopped at. WRONG. Stopped for a lunch that I wouldn't feed my dog. Supposed to have a 4 hour stop at the beach. WRONG. This is the absolute worst tour we have ever ever done and we have traveled the world.

Tour seller Guillermo: 5th avenue Promised: 40 min drive to/from 75 mins to get there. continental breaky: where? parasailing: not one mention, 3 snorkel stops: 1 quick stop at wrong statues. Don’t get me started on the terrible lunch buffet/drinks. No beach chairs as promised. We had to buy time at a table with umbrella as way too hot to be in sun, driver late for 2 hour drive back. The boat crew were awesome, the weather perfect. 5⭐️ to the crew. Would never book with this company again. We’ve been on a ton of tours. Never experienced such a misrepresented tour.

We booked it trough a person at our hotel and we wanted Snorkeling and something more… but at least a good snorkel. When we came to the boat it was a lot of people.. couldn’t get a good seat anywhere.. In the advertisement it was.. snorkel, beach club authentic Mexican food at Isla Mujeres.. we got on the boat and the first thing was the Snorkeling.. it felt stressful.. and we would swim together over the reef… What reef?? To much people and just yelling from the guides so you did not know if you should stop or look down?! Then lunch… at a place that I don’t know how to describe.. the food was not good.. then on the boat again.. went downtown Isla Mujeres… a looot of people clear water but what would you do there? 1,30h stop.. on the boat again.. went out about 5min from the beach.. and you could jump into the sea.. then on it again.. to go back “home” The crew was nice but our trip was not at all what we had expected or hoped for.. We were offered a lot of drinks on the boat and they called it a party boat.. but.. party trip??? . I don’t know why you have kids on the boat and the mix of people… we were expecting more and it felt so awkward.. I know we were more than just us that felt liked this.. I really don’t recommend this to anyone if you’re not just out there to go on a catamaran and to drink.. because the experience is not much to have.