driver or guide will annouce your name at lobby
Their driver will leave you behind - ours left us as we waited for pick-up. The tour operator apologized and said that he would approve a refund through Viator. Two days later, he attempted to keep ALL of my money after also ruining our only planned excursion for a wedding…
This experience only has a few reviews, but you can read what other travellers have to say about the operator.