This is such a great "little bit of everything tour". You get a little bit of the myan ruins without having to get up crazy early and drive for two hours, you get cultural time at the myan museum, beach time at playa defines and party time at the tequila tasting with Fernando (who is a party unto himself). Ruben is a great, knowledgeable guide. This is a great way to experience Cancun.

Ak Balam is an amazing ruin that everyone should see. We highly recommend it for couples and families! You can climb to the top of the kings tomb and noble’s quarters. Then climb the observatory! Then guide, Nestor and driver, Javi took the 12 of us in the van to the cenote for a swim in the crystal clear fresh water. Valladolid was a colonial city, offering a surprising lovely town of affordable souvenirs. Thank you Cancun Adventures!

TLDR, dont bother! Get a bus or hire a car. We were over an hour late setting off. Spent significantly more time getting the hard sell from the Mayan rest stop shop and guide than we did at the actual Chitchen itza site. The food was so bad that one kid spent the rest of the trip vomiting (likely the cold rice we were served). Due to the delays what was advertised as a 6+ hour trip, became, as requested turning up at 9.30am and being told we are hopefully going to be home by 7.30pm. If everyone manages to escape the gauntlet of shops between the bus park and Cenote on the way home. A number of people, us included have onward connections and or commitments to meet tonight (its new years eve) we have all expressed our concerns. To no avail. One person was told there are rooms at the Cenote if he is that worried about making his connection!

The first beach very small but all included food and drinks are nice great service. Only issue is bird eating off the food pan on the buffet is disgusting. The second beach playa North seems like a public beach WAY TOO MANY PEOPLE and every shade spot you have to PAY I have never seen this in many years of travelling that we need to pay for shade spots. that's inhumain. Also very dirty garbages everywhere between the boats that are on the beach I wouls not recommend going to playa north.

Ok, here are only negatives: Bathrooms with TP in Isla Mujeres is… non existent. Maybe this is to prevent western users from flushing, but a sign to throw in trash would be nice. Isla contoy was fine. Number 2, snorkle gear is garbage. Facemask and snorkle unnecessarily cheap. Spend a few more dollars for on that is comfortable on your face and a snorkle with water bypass…, Everything else total bonus! Spectacular beaches… nice meal, free drinks, go up to top deck once party really starts… better views and quieter. Long day too btw…. 7am-8pm from playa del carmen

Well maintained and clean bus. Great guide at Chichen Itza. Cenote was very crowded and rushed. More time waiting for changing room than in the water. Get a locker as you wont be able to take your personal items with you to the Cenote platform. No need for mask in this one. Water is dark. While only for a few minutes, the cenote was a nice experience. Be aware the tour guide will invite you for other purchases on the bus. In particular, they will take a welcome photo of you and it later appears on a souvenir for purchase. Its a light pressure sale and “no thank you” is well received. Some of stops are clearly just for fast shopping. Our family’s perspective is the time would have been better spent at the cenote.

I received confirmations the day before each pickup. They were prompt, professional, and friendly. I’d definitely use them again.

The visit to Contoy is really limited in number, the management of the groups is rather satisfactory and we had the feeling of being around fifty on the island. But for the rest it's really an excursion of the mass tourism industry from the moment you arrive at the port and on the boat (about 5 hours in total): animation at the microphone, Latina music, unlimited drinks including alcoholic drinks, so in the end very festive atmosphere ... not unpleasant, but not very chill towards a protected natural area ! It's long for an hour on Contoy, Mujeres is not really of interest and unfortunately the weather did not allow us to get in the water for snorkelling. Funny anecdote, on the way back, non-locals were generally on the upper deck... to enjoy the sun or a bit of calm ?

We really appreciated everything they did to accommodate us. They were very communicative. We would recommend them.

Just like we had read and then try to avoid was a no show for our transportation. They never showed up and ended up blaming us. Our pick Up was scheduled at 8:10am and I was there talking to the bell boy since 7:50am and we were actually talking about the negative reviews and experiences of Transport bus leaving people behind and no pick up. They claimed they were here and we were a no show!

We loved our trip to Chichen Itza and the great people we were with! They picked us up on time at our hotel, and we were very comfortable in the bus (since it was such a long drive) Our tour guide spoke in English and Spanish, which I appreciated. He was funny and very knowledgeable. I felt safe and protected the whole time. We had plenty of time to explore Chichen Itza. We went to a cenote as well (so cool!) but didn't have a ton of time for that. We also got to shop in a couple of places, but not a ton of time for that. The bus did not have ports to charge your phone, which would've made it even better. It was so fun to explore different parts of Mexico and do it safely. Definitely recommend!

An excellent day out with a lot of walking. Only downfall was cost of activities on top of what I thought an already expensive admission fee. So make sure you research and prepare yourselves for the extra cost. Buffet lunch included was outstanding.

Highly recommend , If you get Tony he is Great. Open top bus with regular stops. See elements and areas outside of your hotel with ease.

Best excursion we’ve done! Something for everyone, self guided. Do whichever you want, can do them over and over. People very friendly. Would recommend for everyone

I wish I could write a great review of Cancun City Tours but we never got picked up at our hotel although we waited since 15 minutes before pick up time next the front door. When I finally calledrb the tour operator 15 minutes after pick up time, he claimed that someone had come to pick us up and not finding us, had left. Either this is a is not true or he did not make any effort find us. When I talked to the customer service representative, he refused to give us a refund and although he offered the trip the next day, this was not an option for us. Instead, we were lucky to book last minute at our hotel with Coba Tours and were picked up 20 minutes later for a fantastic experience.