Let me preface my comments by saying the crew on the boat did a great job and took good care of us. My issue is with the booking company (Viator) and the company that uses them(Tripadvisor). When we got to the marina we were escorted to a catamaran. We booked the trip that was supposed to be English speaking with no more than 45 people and a Spinnaker. Our guide was a Spanish speaking (along with everyone else on the boat besides us). We had no clue what he was saying and didn't have a clue what any of his instructions were. The "no more than 45 people" ended up being more like 75+ people on board. There was no Spinnaker on the boat at all. Once we got home I contacted Viator to inform them they had clearly placed my family on the wrong catamaran and requested a refund. They quickly denied my request with what amounts to a basic "form email". It's sad when a company makes a mistake but takes no responsibility for it and refuses to do anything to make things right with their customers. Won't be using Tripadvisor moving forward.

It’s A Great Experience!! Love This Tour Because The Tour Guides Are Easy Going. Making The Tour Experience Fun And Exciting.

This excursion was a 10/10! The guides were so nice and respectful! baby jesus and Enrique iglesias were so funny and super nice . Open bar was amazing and the buffet was good too I love how they explained everything and made sure everyone felt safe . I will definitely book again worth the 88$ per person

Very friendly staff, decent lunch box meal and never ending beverages. Short stop to have a quick dunk.

We had a wonderful time and the staff was very helpful and kept things exciting. Definitely recommend!!

The catamaran was nice and had great staff. I was disappointed that we didn't get off at Playa Norte, we got off at the south end of the island which wasn't as beautiful

Cannot recommend this experience higher … it was so fun, the crew is energetic and amazing … the time on the island goes so fast … get a golf cart immediately when you get there

Felt very safe and welcomed . The provided Lunch was good & the alcohol that was available to purchase was good and cheap! Very friendly employees and the photos that were taken of us were awesome! They took over 200 pictures of us and were able to keep them all! Will definitely return on my next vacation to Mexico . Thanks OMAR!

Amazing tour I fully recommend it. The temple tour guide was great gives a full history on maya civilization. Omar was great and assisted me every step of the way including with the transport from my hotel.

Omar was very helpful in arranging our tour. The boat staff did a great job, good drinks, fun music. All around great time, I highly recommend it. Also, visit the south island on Isla Mujeres, as well as the turtle farm.