Disaster. The company forgot to ask the guide to pick us up from the agreed meeting place, we paid $43 USD for a taxi to Super Aki Talum, waited until 07:17 (we were supposed to be picked up at 07:00) only to receive a WhatsApp message asking us to meet the guide at a location 40 minutes away which would have cost us another $50+ USD, we refused and asked the guide to pick us up as agreed. We were told no. It was my partners birthday and it totally ruined our day, especially after waking up at 05:30 for the trip. When I told the man on WhatsApp that we were upset and that our day had been ruined, he told me that I was 'being negative' the blooming cheek! Such a disappointment. We requested and received a refund for the trip but was refused a refund for our wasted taxi fare.

This experience was an absolute blast from start to finish. Great laughs, dancing, meeting new people, experiencing dinner on the boat with mariachi bands. Just everything was perfection!!

The whole day was amazing! The experience was organized and well-planned. Noah was our guide and he was exceptional. We've been on a lot of these types of tours and he is one of the best. He used his skills with English and Spanish translations fluidly. He is knowledgeable and professional. The day would not have been the same without him. I highly recommend this tour and request Noah as your guide.

Amazing beautiful place stayed at Riu palace fantastic all round food service could not have been better easy to access playa del carman

Snorkeling was awesome! Our captain, Juan, and guide, Billy were amazing. We got to see sea turtles, so many different fish and a ship wreck. Their safety precautions are excellent you take a test swim with the gear to make sure you are swim safe and gear is working.

We had a great snorkeling experience! Exclusive Agency Tours knew we’d be getting in on a flight to Cancun on the day of our tour, so they made sure to put us on a later snorkeling trip so that we’d definitely make it on time, and stayed in constant contact to make sure that we were on time as scheduled. The driver picked us up from a point near our hotel, and took us to the Marina Punta Norte for our excursion. The marina is a nice, secure facility with lockers (I think there was a $5 deposit, so bring some cash), a little shop, bathrooms, and showers, although the women’s bathroom only had one working shower. We were provided with fins, mask, and a snorkel, but be sure to bring your own towel. The snorkeling trip itself was great, it was a smaller boat, which was nice for a small group. We didn’t go very far before making our first stop to see some underwater sinkholes, with a sea star and lots of colorful fish swimming around them. All of the rest of the stops were very close to each other- we stopped next at an area where we saw some large sea turtles and we could get pretty close to them and swim with them (but no touching!). Then we continued on to a reef area with more colorful fish and some underwater statues. Our last stop was a very interesting shipwreck. All of the snorkeling stops were in pretty shallow water - not shallow enough to stand, but if you are a good swimmer you could probably dive to the bottom easily enough. The guide, Moses, stayed with us in the water for the duration of each snorkeling stop and pointed out interesting things to see, and he had a lifebuoy for us to hold onto in the water. There was also a photographer with us, Eddie, who took pictures of us along the way which you could purchase at the end of the trip if you wanted. The boat was easy to jump out of to get into the water, and there was also a ladder to easily climb back into the boat. All in all it was an awesome trip!

I went on this tour last week with my wife and two kinds, this was my second tour in Mexico after our Hotel arranged free Tulum site visit 3 days before. The user experience was great, the agency very proactive and got me up to date via WhatsApp messages. The bus came to my hotel at 7:20am and brought us to the pickup location at La Isla, we waited a bit more than an hour there before the bus departed. The guide was very transparent and help manage people expectations throughout the journey. I really recommend him; his name was TOMAS and he was a Maya decent, very friendly and knowledgeable. We had the premium package, and we were untitled to fresh drinks and water throughout the journey, and I think that made a good difference. The food was OK, we had a sandwich in the bus for breakfast and lunch once at a place not to far from Chichen Itza site. The guided tour lasted for 45 min then we had an hour to take picture on our own which was great. The next stop was the Saamal Cenote, an amazing experience, we were a little bit nervous at first since we are not very good swimmers but once in the water with the life jackets it was perfect. We only stayed there for about an hour which does not let you much time as you need to change your clothes before and after so to be honest, we lasted less than 30min in the water. Nevertheless, my kids loved it which was all that mattered to me. The last stop 30min stop at Valladolid was OK, we went to the parc, got some ice cream for the kids and took a few pictures before it was time to go. We got back to the hotel around 7:45pm and headed for donner right away. Although this was a day long tour my kids really enjoyed it and I highly recommend this package if you are travelling with family and want to discover the area and learn more about the Maya culture.

This trip takes most of the day so plan accordingly. We had a great tour. The guides made the 2 hour ride go by fast. They were very knowledgeable and had a great sense of humor. We made a few stops, saw a lot, and had a had a great time overall.

My husband and I decided not to do the Zipline even though it was included in the price. the staff was accommodating and instead offered us the tequila tasting and a private ATV ride while the rest of the group did the ziplines. This was so completely unexpected and generous of them . The lunch was delicious chicken fajitas cooked from scratch. The only thing that turned us off a little bit was the numerous tip boxes around and an announcement about tipping and then walking up to us with a tip box and felt pressured to tip after we already had. All in all it was a good time and definitely recommend it! Well worth the time and money!

Where else you can have five separate experiences in about four hours, plus lunch! I tremendously enjoyed the ATV, Zipline, horseback riding and cenote diving (did not do the monster truck). All were authentic, well guided, and safe experiences. A fantastic time. How could they improve? They could enhance the pickup and dropoff part of the experience....they told me to meet at a location far from another pickup point much closer to my hotel. Also, the base price does not include the horses or monster truck, and I felt those add-ons were pricey compared to the cost of other activities. Likewise, the photos/videos they take are well done but pricey too.

This was a pretty average tour. The ATVs were fun, but a lot of stop and go. Then the ziplines were fine but not very high or long. The cenote seemed man-made, although the diving platform and zipline were fun (feet touched the bottom, wouldn't dive). Lot of upselling when you arrive, for example a $5 locker or extra activities which you have to pay more for or else you'll have to wait for everyone to finish before going home. The food was solid. They also don't let you take your own pictures during ATV or zipline, because they take their own pictures and then sell you them at the end.

If this is your first time in Cancun and you got this as a free gift for taking in a timeshare presentation, do it. It's a fun ride to the water between Cancun and Isla Mujeres to snorkel, then to the island for optional drives in golf carts for an hour to take in a great view, then lunch, then on the boat again to visit the north beach, to either swim, or go shopping, and back. The boat ride was festive, and everyone had a good time, but if you're actually looking to snorkel as I was, this unfortunately is not it. This is what constituted the "snorkeling" part of the expedition - we arrived at "the spot", and swam out a bit from the boat to a first, and then another spot next to it, and looked around below for 2-3 minutes at each spot. I don't know if this was their go-to plan, a back-up place, it was just a bad day, or the fish and coral went on vacation, but this was not a spot to see a thing - no fish, no coral, nothing interesting to see at all. The entire snorkeling part of the trip lasted maybe 15 minutes, if that. I don't mean to complain, but it seemed odd to take us to a spot with zero potential for seeing anything, except a few small non-descript sand-colored rocks on the floor bed (this after dreaming I'd be swimming through schools of fish). After we returned to the boat, my wife asked me if I saw the statue on the floor bed. "Uh...statue? Um, no, musta missed it". I realize most people are satisfied with the festive atmosphere of a party boat (which add to a fun day), but I was disappointed.

We loved the tour, our tour guide Eloy was fantastic and so friendly. Beautiful cenotes and yummy mole!

Great day out! Staff and crew were extremely helpful, knowledgeable and personable. Saw the sunset of my life. A perfect way to end the day trip. Highly recommended!

We truly loved the excursion. The Amazon II catamaran was a great. Tony Montana and the entire crew made it a fun experience. The drinks, music, the buffet was well organized. The Isla mujeres is a beautiful place. We'll do this again.