Airport Arrival Procedure
Drivers monitor the airport websites and will meet passengers 30 minutes after the scheduled flight arrival time, this usually allows enough time to disembark, collect luggage and clear through customs. Please meet in the Short Stay Car Park in front of the terminal.The company will have provided the car description and plate number. The driver will try to contact you by mobile phone,with a board showing your name and destination. If you have provided a mobile contact number, we ask that you switch this on once you are in the arrivals hall to enable the driver to contact you if needed.Sofia Airport has a free Wi-Fi facility.
Professional English Speaking drivers’ approach to clients – they always wear a business suit with a tie and provide:
*Clean Non-Smoking Cars
*One to One Assistance
The customer is advised to contact the office as soon as He/She is aware of any delay to your flight. Drivers do monitor the airport website, however they will only watch the flight the passengers are due to arrive into, and not any previous connecting flights.
If the flight the customer has asked to be met is delayed, the driver will aim to meet the flight as promptly as possible.
If the flight is more than 4 hours late, the company would appreciate it if the customer could establish contact and inform the company of the estimated new time of arrival. If the flight is more than 4 hours late, the company cannot guarantee to meet the customer under its normal policy, but will endeavour to monitor your flight and meet it as soon as is reasonably possible.
In the event that a customer's inbound flight is cancelled or redirected to another airport, then the journey will be deemed as cancelled and cancellation terms will apply.
Passengers will be picked up at their home address or their chosen pick up point ( the customers are asked to be contactable by phone, as the driver may need to contact them prior to pick up. In the event the driver is more than 10 minutes late, the customers are asked to contact the office.
When making the booking customers should allow plenty of time for their travel to the airport. Any pick up time given to the customer is an advisory time or may be the only remaining time available on that date.