London Tootbus Hop on Hop off Bus Tour and Thames River Cruise
3.5
London Tootbus Hop on Hop off Bus Tour and Thames River Cruise
By Tootbus London
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
Discover London at your own pace without following the rigid structure of a guided tour on a hop-on hop-off sightseeing tour. Family-friendly and flexible, your 1-, 2-, or 3-day pass lets you create a personalized sightseeing itinerary that covers all major London landmarks. Choose from multiple bus routes, and listen to live or audio commentary. Plus, your ticket includes a Thames River cruise, making it a great value package.
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 5-99
Duration: 3h
Start time: Check availability
Mobile ticket
Audio guide: Arabic, German, Chinese, Russian, Portuguese, Japanese, English, Italian, French, Spanish
More
Highlights
- Discover London with flexibility on a hop-on hop-off bus tour
- Create your own itinerary, and stop at the sights that intereset you most
- Choose from multiple routes that cover top London landmarks
- A Thames River cruise is also included
- 1 Day, 2 Days or 3 Days Hop On Hop Off Pass (depending on option selected)
- Audio-commentary for adults and bespoke children's audio-commentary
- Access the Tootbus app giving you real-time bus tracking and the closest stop
- See London's top landmarks as Buckingham Palace, Tower Bridge and St Paul's Cathedral
- Hop On Hop Off Thames River cruise ticket
What's not included- Gratuities
- Restroom on board
- Food & Drink
- Redeem your pass at a date convenient to you, and board your sightseeing bus at one of the multiple stops around London. Opt to remain on each bus route for the entire loop, or disembark whenever an attraction captures your attention. Live or prerecorded commentary brings the capital city’s history to life, while the included Thames River cruise and a walking tour reveals a different side to London. Some popular attractions this hop-on hop-off tour stops at are the London Eye, Big Ben, Madame Tussauds London, Kensington Palace, and Piccadilly Circus.
- Wheelchair accessible
- Pushchair accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 3302OT- Confirmation will be received at time of booking
- Hop-on, Hop-off Thames River cruise ticket is valid for the same period as your bus ticket only
- Most travellers can participate
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 3302OT
From
£46.00
per adult
Select date and travellers
Revenue impacts the experiences featured on this page, learn more.
Similar experiences
About the operator
Don’t take it from us – here’s what people have to say about this operator:
- U7870SVchrisw0 contributionsThe best way to view London.What a great way to see London! Can you beat an open top bus tour, as the sun goes down and London starts to light up? Totally relaxing and such a great way to stitch the geography of the city together, and see some fantastic buildings that I didn't even know existed.Written 3 October 2024
- M6392EUrachels0 contributionsAmazing experience!The bar bus was an amazing time! Perfect for people looking for a party while taking in some of London's most stunning landmarks and views! Sofia was also really happy to help and made our party very special!Written 3 October 2024
- U4880LMnataliew0 contributionsBest tour of LondonSuch an amazing experience - just the best way to see London both at sunset and at night. the route takes in all the best sights and the staff were so friendly! Couldn't recommend more.Written 3 October 2024
- kp80040 contributionsOur experienceMy wife and I bought three day toot bus ticket. First and second day were fabulous. The third day we hopped on the yellow line bus VXE730. We were very disappointed by the driver of this bus, he was constantly tooting at backed up traffic that obviously could not move. When we pointed out that the wrong stops were being announced, and at the lack of commentary he stated that traffic was terrible, it was Monday and it's raining. His driving of the bus was erratic at best and downright dangerous at worst. I would recommend tootbus to friends and fellow traveller's but feel some of them would express their objection to this particular driver more strongly than I have here. Overall experience with other drivers was great but the driver of this particular bus needs to think of his passengers, and deal with his frustration more appropriately.Written 30 September 2024
- lehoupt0 contributionsVery disappointedWe purchased our tickets ahead of time and waited at the Tower Hill stop for over 45 minutes for a bus to arrive. The free wifi was undetectable. The "live tour guide" was NOT live, but simply a recording that was difficult to hear even with the provided ear phones. The recordings sometimes repeated themselves and were often played without actually being able to view what they were talking about. No one scanned our tickets so we just as easily could have done the "tour" without paying. My mother and I were excited to see London this way and instead were extremely disappointed in our experience. Look for another bus company.Written 30 September 2024
- kristint5410 contributionsQuite a bit of a messWhat a bad experience this was. Long wait to even start the tour, was directed to the wrong route after describing where we wanted to go and the audio guidance didn’t work for anyone on the upper floor of the bus. No one on our tour understood where we were at parts of the tour and that made it hard to follow the map. I would recommend anyone who’s gonna go to make sure the audio works ahead and I would like to recommend the company to at least have a speaker that announces next stop so you can prepare better. But we did see pkakfes (some more than once for some reason, the route was not finished) and some we could figure out our self’s, that’s a plus. Ended up in a totally different place then both me and the American family next to us understood why.Written 30 September 2024
- Barker91_JA0 contributionsPerfect little bus rideBrilliant little tour, perfect for seeing some of the main sights. Great for our little 4 year old, we all enjoyed it. Really good tour guide, definitely recommend for a little bus tour.Written 29 September 2024
- Joseph J0 contributionsAVOID THIS COMPANYAVOID THIS COMPANY! This is the worse hop on hop off! Waited almost an hour in cold temperature just to be ignored by their buses. They do not have the voice guided tours! A COMPLETE WASTE OF MONEY!Written 29 September 2024
- Nomad171993619060 contributionsDisappointing commentary about the cityVery little commentary and the small amount we did have it was not synchronised to the attraction. 70% music, 30% commentary which is not good enough with all the history oozing out of London! Did the cruise as well with a good commentary from a crew member but got stuck trying to get back from Greenwich. We were not told our ticket did not allow us to go past the Tower so had to purchase a return of another7 pounds.The positive was we saw a lot of London! We have done a hop on hop off bus in other cities and found them very informative and enjoyable and went away knowing a lot more of the cities we visited.Written 23 September 2024
- catherinebY747GO0 contributionsSuper !We really enjoyed our hoho sightseeing tour in London with Tootbus. We have seen the main landmarks. The audioguides were working well.Written 19 September 2024
- Z4518QPpatrickm0 contributionsVery disappointing, stick with the TubeVery disappointing, booked 4 Adult tickets for 2 days and 1 ticket for 1 day. We regularly had to wait for long times at stops, while other tour operators buses would come and go. It was often the case that 3 or 4 City Site Seeing buses would come and go while we waited, Big Bus also have far more frequent buses. The app was poor, frequently if would say next bus in 2 minutes only to change after a couple of minutes to 10 mins, none of which was accurate in any way. We ended up playing game of guess how long bus would actually be. The routes and the map showing the routes on them are confusing. You would think that stops follow in numeric order, but they jump about and the App doesn't highlight this at all, I was using the App only so only when I realised this and got paper maps could you make sense of order of stops. Also while on bus noticed a member of staff being very rude to another passenger. They were foreign tourist and trying to get some help with stops, he was asking both a Toot ticket seller and bus driver for some help. There was also a staff member with high Vis jacket on ( possibly supervisor), he was very rude to this passenger telling him to either get on or off but not helping him in any way. Telling the driver just to close doors on him and drive off, hardly a great customer experience. On our last bus no one said it was the last, just stopped at Blue 15 and put out all lights, we then had to continue on tube to get back towards our hotel. All the waiting for buses really cut into our time discovering London. All in all, if you are comfortable with the Tube, I would advise this approach since they are far more reliable and doing some walking.Written 18 September 2024
- N2947UJl_ad0 contributionsReview Paris night tour0/10 the tour was scheduled for 9pm we arrived 10 minutes before the time scheduled to leave at the address on the confirmation. It was not there we waited until 9:30 in case the bus was running late and nothing. I contacted the support centre and theyre saying the bus arrived at 9:00 and another one at 9:01 which is obviously not true since we were there before and no bus showed up. They won’t refund the tickets waste of time AND money we have planned our night activity on that bus ride. Big bus is a way better company won’t ever take toot toot againWritten 17 September 2024
- 235hill0 contributionsGreat, highly recommendFabulous, 45 minute tour, just long enough for the kids. Really great tour guide who had loads of fun child friendly stories. I'd do this again.Written 15 September 2024
- Ct123888880 contributionsDisappointed such a shameDisappointed I am afraid to say We were really looking forward to an entertaining tour There were only about a dozen or so people on and the kids were all prob under7 The com-entry was way above them far to much heavy( ie dates /facts ) history and that along with poor pa was what was disappointing When we came off one lot of parents were making fun comments to their kids of what they had seen Such as did we see the London ear. To which kids excitedly replied NO it was the London eye! Much more amusing and interesting for kid's ! I wouldn’t waste my money again on thisWritten 15 September 2024
- 67merylk0 contributionsGreat customer serviceUnfortunately we ended up missing our tour due to traffic and general confusion of the bustling city. I was able to use the contact feature on the app, requesting if we could take the tour the following night instead. I got a very quick and friendly response informing me that was fine and free of charge. We were able to make it the next night as we knew what we were in for traffic wise, and it was a gorgeous tour! Was lovely to see the icons of London lit up at night, and the driver handled London streets and traffic well- we didn't feel stuck in one place for too long and was able to enjoy the ride.Written 14 September 2024
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
3.5
971 reviews
Excellent
367
Very good
194
Average
100
Poor
123
Terrible
187
FrednEthel
1 contribution
Feb 2020
Went on a rainy day in early Feb with a Swiss friend as our guest.
We got off the bus at the Tower and took the boat back to Westminster. This part of the trip was excellent with a live commentary well delivered but the bus trip was disappointing and worst of all, long delays were experienced every time we wanted to get back onto a bus.
When we bought the tickets we were told that there would be a bus along in a few minutes. There wasn't for about 15. At St Pauls we had a very long wait, at least 20 minutes and the other 2 bus companies both had several buses pick up their clients while we stood there. No-one there from Original Tours either..
Worst of all, when we tried to rejoin the tour at Westminster after the boat trip, to complete the rest of the tour, we had to stand in the rain and wind from 16h00 to 16h30 before giving up and going home. Both other bus companies again had several collections during this time.
Sfter the trip I sent an email to the company and received an automated reply that they would look into it and be in touch. I've heard nothing so they're obviously not all that fussed. This review is the result of that.
Go with someone else and I'm sorry to say, don't chance it with the Original Tour..
Once we got going, the first part of the tour was sort of OK but the tape recorded audio guide was not fully co-ordinated with the distance travelled and also didn't say which side of the bus certain sights were on, ie left or right, so sights were often missed. The commentary on the bus showed up how bad the one on the bus is.
We got off the bus at the Tower and took the boat back to Westminster. This part of the trip was excellent with a live commentary well delivered but the bus trip was disappointing and worst of all, long delays were experienced every time we wanted to get back onto a bus.
When we bought the tickets we were told that there would be a bus along in a few minutes. There wasn't for about 15. At St Pauls we had a very long wait, at least 20 minutes and the other 2 bus companies both had several buses pick up their clients while we stood there. No-one there from Original Tours either..
Worst of all, when we tried to rejoin the tour at Westminster after the boat trip, to complete the rest of the tour, we had to stand in the rain and wind from 16h00 to 16h30 before giving up and going home. Both other bus companies again had several collections during this time.
Sfter the trip I sent an email to the company and received an automated reply that they would look into it and be in touch. I've heard nothing so they're obviously not all that fussed. This review is the result of that.
Go with someone else and I'm sorry to say, don't chance it with the Original Tour..
Once we got going, the first part of the tour was sort of OK but the tape recorded audio guide was not fully co-ordinated with the distance travelled and also didn't say which side of the bus certain sights were on, ie left or right, so sights were often missed. The commentary on the bus showed up how bad the one on the bus is.
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello FrednEthel1
We are sorry you were disappointed with the tours. We are also concerned you didn't receive a reply to your email. All customer correspondence we receive is logged and responded to withing 24 working hours. Please could you contact us again directly at customer.service@theoriginaltour.com so we can look into this?
Best wishes from us all at The Original Tour
Written 25 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ursula
3 contributions
Feb 2020 • Family
Went on three buses, on one the audio guide did not work, after a while a live guide started talking, unfortunately impossible to hear. Traffic made the bus a poor tranport option, the guiding was good, when working, but it is not posssible to use the bus for transportation between sightseeings, waste of time.
In addition, the selling staff at Hyde park were too intense in my opinion, like being in a totally different country.
I like the bus guide idea as it gives a quick overview of a city, but is it good for the Environment and the traffic situation to drive almost empty busses around the city?
In addition, the selling staff at Hyde park were too intense in my opinion, like being in a totally different country.
I like the bus guide idea as it gives a quick overview of a city, but is it good for the Environment and the traffic situation to drive almost empty busses around the city?
Written 26 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello TantenUN
Thank you for the review. Any problems with the commentary are reported by the driver or the guide to be fixed as soon as possible; we are sorry you experienced issues on your tour.
We are proud to have the first electric sightseeing tour bus in London and plan to continue reducing our environmental footprint!
Best wishes from us all at The Original Tour
Written 27 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natty
9 contributions
Jan 2020 • Family
We have been 3 years in a row. Both other years were amazing! This year we was made to sit under cover on the top deck, so no open top roof, which is what we payed for. I was 8 rows away from my 6 year old kids, the mic man stank to hug heaven of wee!! All in all take a number 8 up the road on a Oyster card much cheaper n smell free!! Have contacted the customer service and they have refused to do anything about it. I didn’t not even get to spend the experience with my kids!! Absolute waste of time and money.
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Natty2020x,
Thank you for your review.
As mentioned in emails from our Customer Service Team, your group were the last to arrive which is why we were unable to seat you altogether. We do express on our website and on our vouchers that all seating is on a first come first served basis.
You and your group were offered the option to have your tour refunded however you all decided to travel on board the Christmas Lights Tour, after witholding our bus from leaving at its sheduled time and the time spent sharing your dissapointment with our staff who cited your group as rude and intimidating.
Once again I am sorry to have read your comments regarding our tour guide on your date of travel which we take issue with, especially as this guide had received many positive reviews for the same tour. We have also to date recieved no complaints regarding their personal hygiene as you mentioned into disrespute.
We really appreciate all customer feedback and will use it to continue improving our service, where possible.
The Original Tour
Written 6 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chloe N
1 contribution
Apr 2022 • Family
So so disappointed, first time into London since before Covid and we were looking forward to catching our tour bus up to the Natural History Museum. I wish I hadn’t paid £71 and bothered, when we did get on a bus, the commentary was 90% music 10% useless anecdotes about Brexit, the cost of British private schools (???) and an Oyster card. No historical info whatsoever. When we did get to the bus stop we wanted, we waited 40mins for a driver training bus to go past (ended up getting a cab) and when we went to try again after the museum, the app said no more busses running on the blue line today (at 2:30pm)????
Such an utter shambles and such a shame, I have contacted customer services but will wait to see if they respond.
Such an utter shambles and such a shame, I have contacted customer services but will wait to see if they respond.
Written 13 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear O2472PWchloen,
Thank you very much for taking the time to give us your feedback. We are sorry to hear that your experience with Tootbus was not satisfying.
As our goal is to give you the best experience, please be assured that all feedback from our customers is read and considered with great care by our team.
Please contact us directly at customerservice-london@tootbus.com if you haven't already and we will try to rectify the situation for you.
Best wishes from all of us at Tootbus
Written 17 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beth
3 contributions
Feb 2020
We booked tickets using Tesco Clubcard which made it excellent value for money. We had a 24 hour ticket and manly did the yellow route which took us to all the main tourist attractions. We switched over to the blue route to go to Harrods. The river cruise was a highlight for the children with the guide on board the boat being both humorous and informative. We did have to wait at some stops but I would say it was generally within the stated time scale of 5-20 minutes in fairness. The audio guide was clear and concise - we preferred this to the on board guides in all honesty. Drivers in general were OK but not particularly engaging. Still a great way to see the sights and get our bearings for the remainder of our visit.
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Bethcernyw,
Thank you so much for your review and we are glad to hear you and your family enjoyed your time in London. We really appreciate all customer feedback and will use it to continue improving our service.
Best wishes from us all at The Original Tour
Written 22 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Muzie31
St. Neots, UK16 contributions
Feb 2022 • Family
What an utter load of rubbish! Seems to be a common review with this company now! One of the stops was closed and was not shown on the app map. So like muppets stood out in the rain for 40 mins waiting for the bus!! We then see it and its cuts the corner straight past us! We then walked up to the next stop, bearing in mind we had two youngsters with us, trying to get the next one where the app said the bus was en route to! And as we were walking up the street its coming towards us!! BUT THE APP SAID IT WAS NEAR THE STOP!!! Luckily i had the sense to wave frantically and flag it down and luckily the driver was courteous enough to stop and let us on! To which we were greeted with no guide! No info! Where we were going! The timing was so awful we missed the river cruise and didnt even do the blue route!!! So £77 do be driven round sights we saw for about 30seconds, no river cruise, one route only and a shoddy app that even made siri maps look half decent!! I will be seeking compensation and will take further if needs be. Absolutely ruined the day i will never return or recommend. And if you are reading this review just get a london bus day pass or the equivalent and hop on and off ones that run reliably and every like every 5 mins at a fraction of the cost!
Written 15 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Muzie31,
Thank you for your review. It is really disappointing for us to hear about your experience.
Unfortunately any information regarding diversions, traffic updates or bus stop closures is only available on our website. We are taking your feedback on board to improve this in future.
Our tours are available with live guides or pre recorded commentary.
Please contact us directly at customerservice-london@tootbus.com so we can take steps to rectify the situation for you.
Best wishes from all of us at Tootbus
Written 5 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucy M
Wolverhampton, UK10 contributions
Aug 2020 • Family
Well organised and set out. We had two tour guides, Cliff was head and shoulders better than any tour guide I’ve experienced before - his knowledge of the city was quite frankly unbelievable. Roland, who was driving, paced the speed just right too enabling us to get a great view of the major sites. Our second tour team for the final part of the trip didn’t live up to the first duo we experienced, however luckily we were with Cliff and Roland for the majority of the way. Thank you guys for making our daughters first trip to London so special!
Written 16 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello lucym868,
Thank you so much for your positive review and we are glad to hear you enjoyed your time on our tour. I will be sure to pass on your praise to Cliff and Roland.
Hope we can welcome you back onto our buses one day!
Best wishes from us all at The Original Tour
Written 17 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventurelover1990
47 contributions
We love an open top bus as a way to start our stay in any big city as it offers a flavour of the sights, the opportunity to hop off and visit them and allows us to get a feel for the city. The commentary from all the guides was excellent and very interesting. River cruise was a bonus. Would highly recommend especially for first time visitors to London.
Written 21 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your lovely review; it really is great to hear about your experience of our tour.
Hope we can welcome you back onto our buses one day!
Best wishes from us all at The Original Tour
Written 24 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anita
3 contributions
Apr 2022 • Couples
Didn't take us to the last location Covent Garden which was the whole point of booking as said tour ends at 6. Got on at Paddington and was stuck on it over a hour as traffic not moving. Nothing to see on blue line. Left at least 1/2 hour at stops. Waste of time. Also reject first price they knock the price down 20 percent straight away. Wouldn't use them again.
Written 27 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Nit04,
Thank you for your feedback.
We are sorry to hear your experience with us wasn't positive.
Unfortunately our tours don't stop at Covent Garden, however both Blue and Yellow route goes to Piccadilly and some things including heavy traffic are out of our control.
Please be assured we have taken your experience on board to make improvements and provide you with the best time on Tootbus.
Best wishes from all of us at Tootbus
Written 1 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ladypanda
Sydney, Australia190 contributions
What a dreadful experience. We bought our tickets and waited about 20 for the yellow line bus to arrive, saw so many of the other company buses go past in that time but was too late to change.
They changed the drop off point for Buckingham palace with no advice, so it was a much further walk than was expected. The other companies were stopping at the spot that we were meant to.
We walked to Hyde park corner to swap to the blue line but none of the stops were marked with the company name, so we had no idea where to get on the bus. It was ridiculously signage.
Then after walking around for 30 minute we finally saw a toot bus and changed it down.
It was pouring outside, so we thought the bus we could get dry, but no, the bus was leaking down the walls, through the floor. It was unacceptable. We were getting soaked on the inside of the bus. We mentioned it to the driver and he said that most of there buses were just as bad.
So we got off to wait for the rain to stop. When the rain stopped we then waited for 50 minutes for another bus to turn up, and it just didn’t show. So we gave up and caught the train home.
What a terrible experience, a waste of money and our valuable time as we only had a few days in London. So so disappointed.
They changed the drop off point for Buckingham palace with no advice, so it was a much further walk than was expected. The other companies were stopping at the spot that we were meant to.
We walked to Hyde park corner to swap to the blue line but none of the stops were marked with the company name, so we had no idea where to get on the bus. It was ridiculously signage.
Then after walking around for 30 minute we finally saw a toot bus and changed it down.
It was pouring outside, so we thought the bus we could get dry, but no, the bus was leaking down the walls, through the floor. It was unacceptable. We were getting soaked on the inside of the bus. We mentioned it to the driver and he said that most of there buses were just as bad.
So we got off to wait for the rain to stop. When the rain stopped we then waited for 50 minutes for another bus to turn up, and it just didn’t show. So we gave up and caught the train home.
What a terrible experience, a waste of money and our valuable time as we only had a few days in London. So so disappointed.
Written 3 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear ladypanda,
Thank you for your review. I am really sorry to hear about your experience.
Our Yellow route runs every 10-15 minutes and every 20-40 minutes on Blue. I apologise if there were any delays caused by traffic.
Our stop at Buckingham Palace is currently closed due to construction works, where information is available on our website.
All of our stops are marked with Tootbus name on top of the sign including at Hyde Park, however it is a busy stop served by many different companies.
I apologise for any inconvinience due to weather. Please be assured our buses are checked everyday.
We don't want our customers to feel dissatisfied. Please contact us directly at customerservice-london@tootbus.com to help us rectify the situation for you.
Tootbus Team
Written 10 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrive tomorrow morning at saint Pancras station. Where is the nearest Tootbus top?
Written 26 March 2024
The Green Route actually takes in St Pancreas Station
Written 28 March 2024
Hola, me gustaria saber si puedo tomar el bus turistico desde la estacion victoria en londres
Written 8 March 2024
I need to know hours or I am not taking the tour
Written 1 September 2022
They have an app that shows buses in real time. App says they operate 8:30 am - 4 pm. We wanted to pick up a bus on Gloucester Rd on the blue line and waited 1h15 and never saw a bus on the blue route at all. Decided to catch tube and go downtown where we picked up a bus near Victoria Station. They say they start at 8:30 am but my experience was they only start downtown at 8:30 am. Other companies had buses stopping at Gloucester Rd from 8:30 am onwards, just not Tootbus.
Written 2 September 2022
Hi all booked my ticket to get on the yellow bus tomorrow 19th August but the information seems very contradictory one page says there are several stops another page says 9 stops does anyone know what it is that has been on this month? Also any idea on timetable I have tried to ring for over an hour but no answer and then it changed to the we are closed message which again contradicts the website any help ASAP would be greatly appreciated
Written 18 August 2020
Hello, Julie,
The Hop-on Hop-off bus that we used gave each passenger a complimentary map of stops, and there was an audio guide option with complimentary earphones (which were sturdy enough to keep and use on the plane). We found this bus to be an economical, efficient way to see many London highlights. I hope you have fun!
Russ
Written 19 August 2020
Is there a stop near Liverpool street station?
Written 17 November 2019
I’m not sure where Liverpool Street is. I suggest your contact the tour company directly or maybe there is a tour map on the website. They have at least two different tours plus a very nice Thames River cruise.
Written 19 November 2019
bonjour, je serai sur Londres avec 3 enfants semaine prochaine; Je suis interessée par ce bus hop and off pour le premier jour avoir une vue d'ensemble. j hesites à prendre une formule 48 ou même 72h pour m'affranchir du métro et du probleme de la carte de métro (laquelle?) en effet la différence de prix entre le 24 et 48 n'est pas énorme. peut on circuler facilement ? y a t il suffisamment de bus ? qu'en pensez vous ?
notre logement est proche de la tour de londres et proche d un arret de la ligne jaune
merci par avance
Written 14 October 2019
What is the closest stop for the Hop-on Hop-off Bus to St Pancras International rail station?
Written 11 September 2019
We found a Hop-On Hop-Off bus tour called Golden Tours (blue bus) right outside the front entrance of the station. Has different bus routes to see all the different sites in London! Well worth it and saved us using the metro or other trains to get around London.
Written 18 September 2019
Hi, does anyone know if the buses will be running New Years day in London 2020 ?
Written 24 August 2019
What time do the buses start and end each day?
Written 5 August 2019
They start early and run all day till early evening. You can google the timetable which will be more specific for you based on the route you wish to take. Have a great time
Written 16 October 2019
…
Showing results 1-10 of 80