While it was busy on the day, it did not seem overcrowded and there were enough seats for all. I did not try the food or drink offerings other than a can of 7UP, but people seemed to enjoy the hot buffet and staff were present at all times to clear tables.

One of the worst pay per use lounges we've ever been to. All the seats were taken when we got inside and they were still letting people in. It is also very expensive for the mediocre food and lack of drink choices.

Things are brutally worn, the bar is a joke and a bad one at that, and the food....not anything I'd ever eat...the make your own salad is super basic but passable. The coffee machines were the saving grace. The staff are very polite but there's no excuse for any lounge to be this rough. Grab food at any of the other restaurants...atmosphere and food are far better. Which is super disappointing.

We recently used this lounge on our journey through T2. Unfortunately it was a let down. It was overcrowded, as a party of 4 we were unable to sit together either in the food area or the main lounge. Despite being so busy there were areas cordoned off as reserved with no one in them! The lounge is tired with worn furniture & carpets. When in the main seating area there was no one tidying up for the whole time we were there. We wanted a bucks fizz and was advised Prosecco was an additional £5 per glass. The Escape lounge at Manchester is much better!

Abysmal lines, lines to get in, lines to sit down, lines to the bathroom. The airport was half empty and the lounge was packed to the brim.

Limited food choice and was of poor quality ,no Air Con, temp floor standing units Air Con used,not all served alcohol was free,some USB points not working.

Absolutely terrible … don’t waste your money … No premium Bacardi ( not sure about other drinks ) !!!! Stained chairs x chipped wine glasses x boiling hot … air conditioning machine going flat out !!!! Very few charger points … Food !!!! Well here we go ! A choice of 3 curries ! Who on Earth wants to eat curry when you have a 21 hour flight ahead of you ! Limp salad leaves , empty dishes supposed to be filled with cucumber/tomato etc …. Oh and crackers and warm cheese !!!! All this for £45 !!!!!! Oh and I had to move seats as two blokes decided to take off their trainers to “air” their feet , needless to say I hope their not on my flight … Will never ever use this lounge again !

Worst lounge I've been in. Not enough seats, the food is poor and half of it was empty. Its also about 25 degrees in there. We paid extra to apparently sit in comfort. We won't make that mistake again.

Stylish and luxurious lounge - not as busy as the Plaza Premium in T5 and much better laid out - lovely central bar area and distinctive sitting areas. Very special thanks to the excellent staff - especially Roycy and Indra. They really looked after when we in the lounge and when I left my sweater behind, they went out of their way to return it. Excellent throughout.

Worst airport lounge Ive been in. Recently signed up for a Revolut card, so was offered discount for my subscription. Booked and paid for the Lounge (as I thought). Upon arrival I find its not a booking and you have to wait in the queue for a text (already its eating into your time as you only get a 2 hour slot and get charged if your overstay). Now I place the blame on Revolut for not being clear about this, but it starts with a bad experience as by the time you get to check in and clear Imm & security you only really have your 2 hours before boarding. By the time i got my text it was 1.5 hours. The place was heaving, it was not premium, far from it. "Plenty of Options" I read ! Lol thats a joke. On offer was 1 chicken curry and white rice. There was no chicken in the sauce, just a pan full of sauce, literally not one morsel. I requested them to refill, took 15 minutes. No Naan bread or sides, when I asked if there was any I was told "All Finished". There were some bread rolls and some salad and a macaroni cheese that was dire. Dessert Options - sorry again no option, lemon drizzly slices. I have never been in an airport lounge where there was not a buffet with plenty of options.... and if you had to pick 1 thing to offer... why for the love of god would you be feeding hundreds of people a curry before boarding a plane ! I went to request a glass of Prosecco, was told it was a five pound charge. I have never been charged in any other lounge before and was quite shocked, so I stuck to my usual and requested a diet coke - I has to go to a fridge and sort myself out, nothing premium about that! No service anywhere in that lounge. The room itself and the tables and carpet were all dirty, I understand the turnover was huge, but it was filled way beyond capacity to call it a premium lounge. I was told if I went past my time slot I would be charged - no fear of this as my plane was taking off before the time - I left with enough time to allow me to make it to my gate, to find out my flight was delayed, but I was not allowed re-entry into the lounge This was not a relaxing experience, on the contrary quite stressful. Also there are limited plugs (for the amount of people who all need to charge) and Ports (most people just carry their lead these days)... there was 1 port to each table of 8. Premium ? get with the times and re-evaluate yourselves. Not good at all and I would not recommend it, even at a discount price!

Plaza Premium Lounge Heathrow T5 (TERMINAL FIVE) Departures - Food was a buffet of minestrone soup (bland) pilaf rice(had peas and carrots in it quite plain), chicken and mushroom in a sauce (neither tasted of chicken or mushroom or salt was bland), penne pasta in a tomato sauce (the kind you’d give children) lentil and spinach Dahl (the best of a bad bunch but had a taste) and roast potatoes (not sure what they went with maybe it was the thousand island dressing?) Most people took a spoon of each then returned later for just the Dahl and rice then filled up with the Jacob’s cream crackers and commercial catering cheese slices. The only other food was a bread roll or biscoff biscuits by the coffee machine. The bar was adequate, house red/white, a few spirits gin/vodka and one perreto/perreti draught beer, all other drinks were classed premium and you paid for them. The eating area is tired and drab and the seating/relaxing areas are a selection of uncomfortable chairs, a few individual pods with USB points marked out of order and scuffed around the chairs and edges. The only redeemable thing would be the staff who constantly pace around clearing plates, glasses and cups. But please be left in no doubt, this is not value for money (£42 for 2hrs). Go to the British Airways lounge

We had a very grate experience in plaza lounge we were welcome by crystel and Eden with grate smail on face and they took care of me and my wife we had a amazing time

Fab place to relax before a travel, especially with young children in tow! Food is a good variety, my fussy 9 year old manages to eat well. Lots of recharge points and comfy seats. We are regular travellers from Heathrow and always come here.

Food wasn’t that hot and only a choice of 2 curries a cauliflower cheese and soup. Although the curries weren’t hot they did have a good flavour one was chicken and the other vegetable. One pudding which kept running out and when I asked for more the lady couldn’t even answer me. Staff all look very sad and they aren’t warm and friendly. Really disappointed. Lots of cups, plates and glasses around. Corona beer not included in the free alcohol. Coffee was nice though. We’d paid to do this as a nice start to the holiday and it was more relaxing but just so sad to see staff with no enthusiasm or passion to offer a great service and I think the food could be rotated more regular as the salad was very dry as well.

Raimundo Vas was extremely friendly and helpful at the bar. The food could be better but all in all the staff are friendly