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House of Waterford Crystal Guided Factory Tour provided by House Of Waterford Crystal

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House of Waterford Crystal Guided Factory Tour

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COVID-19 update: See the added health and safety measures this experience is taking.Read more
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£13.80
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2 adults
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What you can expect during this experience
  • Guides required to regularly wash hands
  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Gear/equipment sanitized between use
  • Hand sanitizer available to travellers and staff
  • Regularly sanitized high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Overview
Itinerary
  • You'll start at
    House of Waterford Crystal
    28 The Mall, Waterford, Ireland
    See address & details
  • 1
    House Of Waterford Crystal
    Stop: 60 minutes - Admission included
    At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
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  • You'll end at
    House of Waterford Crystal
    28 The Mall, Waterford, Ireland
    See address & details
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Important Information
Departure Point
House of Waterford Crystal, 28 The Mall, Waterford, Ireland
Duration
1h
Return Details
Returns to original departure point
Inclusions
  • Guided Factory Tour
  • Opulent Retail Store
  • Cafe
  • Entry/Admission - House Of Waterford Crystal
Exclusions
  • Parking
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Additional Info
  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travellers can participate
  • This tour/activity will have a maximum of 10 travellers
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
1,832Review
4Q&A
Traveller rating
  • 1,252
  • 422
  • 98
  • 16
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Popular mentions
Zane wrote a review Sep 2020
Wicklow, Ireland46 contributions8 helpful votes
+5
Amazing to see how the glasses, vases, statues are actually made. The tour gide was explanimg everything so our small group had no questions. Amazing to see how much work involved in each of the piece they make there. And the prices as well..
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Response from LBUR1, Tour Team Lead at House of Waterford Crystal Guided Factory Tour
Responded 22 Sep 2020
Thank you caalis23, We are delighted to hear how much you enjoyed your tour. The tour through the factory is a great experience, as you watch the craftsmen working using the wonderful skills that take years to master it certainly gives you a better idea of what Waterford Crystal is about. We hope we will have the opportunity to welcome you back to visit us again in the future. Many thanks, The House of Waterford Crystal Team
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RoryBlanch wrote a review Sep 2020
Dublin, Ireland283 contributions85 helpful votes
A couple of days holidays in Waterford took us here before we could check into our hotel. We were there about 12 but we were told due to social distancing we couldn't take a tour until 2 pm. This was politely explained and the staff were very apologetic even if it wasn't their
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Date of experience: August 2020
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Response from LBUR1, Tour Team Lead at House of Waterford Crystal Guided Factory Tour
Responded 22 Sep 2020
Hi RoryBlanch, Thank you for this lovely review of your groups visit with us. The team here will be thrilled to hear your lovely positive feedback in these challenging times. It really is spectacular to watch our craftsmen as they create pieces right before your eyes. Your guide Neil will be delighted you had a "super tour" with him as he highlighted the skill and artistry of our craftsmen and the work involved in making each beautiful piece. We very much appreciate you recommending us as "A must-see on a trip to Waterford" and we hope you will return to visit us again in the future. Many Thanks, The House of Waterford Crystal Team
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D Byrne wrote a review Aug 2020
Dublin, Ireland31 contributions10 helpful votes
We arrived in Waterford on 14th August and happened upon this tour just as it was about to start. The extremely helpful girl on reception facilitated the immediate joining of the tour for our family of four with Neil as our guide. The tour of the factory was very interesting
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Date of experience: August 2020
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Response from LBUR1, Tour Team Lead at House of Waterford Crystal Guided Factory Tour
Responded 3 Sep 2020
Hi DABByrne, Thank you very much for visiting The House of Waterford Crystal. It is so reassuring for us to receive such positive feedback about your visit and our staff. You really do get a whole new appreciation for our crystal when you see the amount of craftsmanship involved in the creation of each piece . We will take great pleasure passing on your kind comments to our team. Many thanks, The House of Waterford Crystal Team
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ANON044 wrote a review Aug 2020
Ireland2 contributions
We completed the Waterford Crystal factory tour today with two young children and one word - excellent! Our tour guide 'Neil' made this even more enjoyable as we watched the skilled craftsmen at work. We now have a deeper appreciation of the uniqueness of the crystal pieces and
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Response from LBUR1, Tour Team Lead at House of Waterford Crystal Guided Factory Tour
Responded 3 Sep 2020
Hi ANON044, We are thrilled to get this lovely review of your visit with us. The tour is an amazing experience, being so close to the craftsmen as they work and being able to chat and interact with them adds to the experience. Neil is an excellent guide, he will be delighted to hear that your tour with him was the "highlight of your visit to Waterford". We hope we will have the opportunity to welcome you and your family back to visit us again in the future. Many Thanks, The House of Waterford Crystal Team
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mpatterson69 wrote a review Aug 2020
Limerick, Ireland61 contributions12 helpful votes
I'm not sure what I was expecting on this tour, but whatever it was, it wasn't what I got. Naturally there's some history to the craft and the company provided. But it's the opportunity to see the craftsmen at work that makes all the difference. The whole experience is utterly
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Date of experience: August 2020
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Response from LBUR1, Tour Team Lead at House of Waterford Crystal Guided Factory Tour
Responded 3 Sep 2020
Hi mpatterson, It makes us really happy when visitors leave us having enjoyed the tour so much more than expected. The team of craftsmen are extremely talented and they love interacting with visitors, chatting about pieces they are working on. It really is awe inspiring to watch the craftsmen working in the different stages of production. Hopefully we will have the pleasure of welcoming you again in the future. Kind regards, The House of Waterford Crystal Team
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About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: House Of Waterford Crystal
moganleo67
00
A must do
Such a beautiful tour. The craftsmanship of all the pieces is so intricate and delicate, these artists really are s
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kellercantwell
00
Magnificent
The most beautiful show room/shop ever seen. Well set out with the loveliest Waterford crystal i haver seen. Well w
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ThomasG964
00
Fantastic experience
I visited the museum with my 13 year old son, we both enjoyed the experience very much. The staff is very nice and
Read more
Conor01
00
Quick browse and snack
Had a quick browse around as it was near my hotel and I have to say its a beautiful spot and staff very friendly an
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TarrenvdB
00
Fascinating
Went on a Saturday morning for a tour and we booked online as it was cheaper. There is a coffee shop of you fancy g
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W5WPH
00
Expensive and old fashioned
Yes, you expect that this will be expensive - it’s Waterford Crystal after all. It all seemed, well, very old fash
Read more
212gerp
00
Excellent
Went for coffee and cake on Sunday afternoon.Covid plan really well laid out here.Tables had been well distanced ap
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BarbaraE836
00
Waterford Weekend
Fascinating visit and tour, the craftsmanship is incredible and we bought a beautiful vase home with us!
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595damienn
00
Big let down
Basically very disappointing that this place is just for show as Waterford crystal is no longer Irish. Mostly made
Read more
radoy2020
00
Extremely bad service
1 h for soup drinks never got served until you ask again. Mains for lunch still not here after hour.
Read more
Lisa W
00
Wonderful
Don’t miss this! The tour was so interesting. We were so amazed at the work that goes into each piece.
Read more
peteradams_9
00
A must visit whist in Waterford
A guided tour of the world famous glassworks is well worth doing.It starts from glass blowing,, to preparation to g
Read more
aldavril
00
Sensational Waterford
What a great experience do the tour but if you can’t - just step into the amazing Waterford crystal showroom. Ever
Read more
vanessa825
00
Beautiful and interesting.
Strangely, the House of Waterford Crystal is not sign posted when you enter the city of Waterford. We parked about
Read more
Susan C
00
Well worth a tour of this factory
This was a very engaging experience to see firsthand what goes into making beautiful Waterford crystal. You get to
Read more
Key Details
  • Duration: 1h
  • Mobile Ticket Accepted
  • Free Cancellation up to 24 hours in advance
  • Instant Confirmation
  • Languages Offered: English
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