Gran Canaria Tours
City Sightseeing Las Palmas de Gran Canaria Hop-On Hop-Off Bus Tour
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City Sightseeing Las Palmas de Gran Canaria Hop-On Hop-Off Bus Tour

By City Sightseeing Las Palmas de Gran Canaria
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Ages 5-99
Duration: 1h 15m
Start time: Check availability
Mobile ticket
Audio guide: German, Norwegian, Swedish, Japanese, English, Italian, French, Spanish
More


  • 24-hour hop-on hop-off bus tour
  • Audio guide commentary in 8 languages + Headphones
  • Free parking at El Corte Ingles, near Stop 2 (Monday - Saturday)
  • Aloe Vera gift
  • Free gift at Casa del Perfume Canario & Gift at La Rekompensa
  • Entry to the Hermitage of San Antonio Abad (only included in this ticket)
  • Free Sundae with your McMenu at McDonald's
  • Las Palmas Experience Ticket includes all of the above plus:
  • Old Town Guided Walking Tour
  • Shopping Experience Las Arenas
  • Gastronomic Tasting Tour La Molina
  • Tapas
  • Entry to Elder Museum
  • 10% discount at the Hotel Silken
  • 10% discount on UDLP tour
What's not included
  • Gratuities
  • Food and drinks, unless specified
  • Hotel pick-up and drop-off
  • Entry to attractions unless stated otherwise


  • Wheelchair accessible
  • Pushchair accessible
  • Near public transportation
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 2916LASPALMAS

  • Confirmation will be received at time of booking
  • Most travellers can participate
  • First bus departs from Stop 1 at 10am
  • Last bus departs from Stop 1 at 5pm
  • Tour duration - 75 minutes
  • Frequency every 35 minutes until 2pm. After 2pm, every 45 minutes.
  • With your voucher, enjoy flexible access for up to 12 months from the travel date you select at check-out.
  • Mobile and printed vouchers are accepted for this tour. Vouchers can be redeemed at any of the bus stops along the route.
  • Please review us! Your feedback is hugely valuable to fellow travellers and helps us to offer a better service
  • Please note, Stop 2 El Corte Ingles is out of service and has been moved to the Pino Church, 23 Presidente Alvear Street, until further notice
  • Old Town Guided Walking Tour (included in the Experience ticket) takes place Monday - Saturday at 1pm. Meeting Point: at the Vegueta - Cathedral stop opposite Teatro Guiniguada. Duration: 90 minutes
  • Free Parking at El Corte Ingles: 10am - 9pm, Monday - Saturday
  • Free Sundae with your McMenu at McDonald's: Only in McDonald's Las Arenas, Mesa y Lopez y Triana Restaurants
  • Elder Museum (included in the Experience ticket): Open 10am - 8pm, Tuesday - Sunday
  • Tour UD Las Palmas (included in the Experience ticket): Thursday and Friday, 5pm - 6:15pm. Saturday, 11am - 12:15pm
  • Gastronomic Tasting Tour (included in the Experience ticket): Monday - Sunday. Duration: 25 minutes
  • Shopping Experience Las Arenas (included in the Experience ticket): 10am - 10pm, Monday - Sunday. Get discounts by showing your City Sightseeing ticket
  • Entry to the Hermitage of San Antonio Abad (included in the 24-hour ticket only): Open Monday - Saturday, 10am - 2pm. Located at Plaza San Antonio Abad, 2 (Vegueta)
  • Please note, Stop 1 Parque Santa Catalina will be out of service until further notice. The main stop is Stop 9 Muelle Santa Catalina

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 2916LASPALMAS

From
£21.19
per adult
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About the operator
Don’t take it from us – here’s what people have to say about this operator:
  • City Sightseeing Las Palmas de Gran Canaria
    483
    Spain
    Joined in February 2011
  • Ali68Kent
    0 contributions
    5.0 of 5 bubbles
    Hop on hop off
    An hour and a half round trip Great way to see the cities sites We hopped off at the Gardens and then hopped back on to the old town Great architecture to see Would definitely recommend
    Written 21 November 2024
  • MrIanRK
    0 contributions
    1.0 of 5 bubbles
    Waste of time and money.
    What a waste of time and money. Probably half of the time is spent stationary in gridlocked traffic as you drive through an uninteresting streetscape. The old town is worth a visit but take a bus or taxi! Frequency of buses is exaggerated as usual. Waited almost an hour to return from old town.
    Written 29 November 2023
  • jonwU3793PK
    0 contributions
    1.0 of 5 bubbles
    Don't go on the hop on hop off bus
    Waste of money. Head phones did not work. The tour took you down dirty, unattractive back streets that you dare not to get off the bus. At 25 euros, each it was overpriced. We were a group of 4 adults, and it would have been better if we got a taxi for the 100 euros we had spent and had a few hours with a taxi and gone to other parts of the island.
    Written 1 October 2023
  • Traveller09765470678
    0 contributions
    2.0 of 5 bubbles
    Long waits between buses, broken audio connections and short "day" of travel.
    We always have enjoyed open top tours in other cities but found the service in Las Palmas underwhelming. The long waits between buses and short day of service left us very disappointed. Despite trying to discuss this with the company and requesting a refund, the whole experience was simply unsatisfactory. Better to get a taxi to the local area and a tour guide from the bookstore.
    Written 25 August 2023
  • Loocol
    0 contributions
    1.0 of 5 bubbles
    Rip off - save you're money!
    This 'tour' should be stopped. €22 euros each to be driven through the back streets of Las Palmas with next to no points of interest and certainly nowhere to hop on and off. Complete rip off.
    Written 28 March 2022
  • 348jayh
    0 contributions
    2.0 of 5 bubbles
    Disappointing
    We did this bus ride to the Old Town in February, we were quite disappointed. staff on the bus were lovely, we had to move seats twice to get the headphones to work and was ages before we realised you had to move the channels up and down to get the English voice. The Old Town was just ok, pretty in parts. Coming back we waited 2 hours for the bus, we were losing the will to live. We rang the tour number who were helpful and told us one was on the way, but that was far too long to wait. if we'd have known we would have just got an ordinary bus. It was very expensive for a short bus trip basically. no hopping on and off with those waiting times 😞
    Written 17 March 2022
  • Bordeux01
    0 contributions
    1.0 of 5 bubbles
    Nor good value for money and audio did not work
    Booked the trip with guided tour. No guide arrived and bus stops did not coincide with paper guide.Only 2 buses running with 1 hour between each
    Written 16 October 2021
  • ellingsenen
    0 contributions
    1.0 of 5 bubbles
    Don't do this
    You don't have a guide on the buss to tell you stuff, or that you can ask questions. It is all audio/headset based. The headset you get on the buss is terrible! The buss lack maintenance and a lot of stuff rattles and makes noise. So you can't hear anything on the headset unless you turn it way up, and all of a sudden the "soothing" classical music gets way to high. The seats are uncomfortable! It mostly takes you to shopping places, and I think there where only two places of real historical/cultural value. The cathedral and the archeology museum. It is clear they just found a way to monitize a bus that takes you between shopping places! If you ask me that buss should be free! Damage prevention: if you absolutely insist on this scam, bring your own corded headset!
    Written 6 February 2020
  • EricChorley
    0 contributions
    3.0 of 5 bubbles
    Convenient but not great
    We were in Las Palmas for a few days and popped into the tourist information office to find out the best way to see the city. We were recommended the 48 hour pass for the hop on hop off bus, as this was the most cost effective way of seeing the various highlights and also to arrange transport back to main bus station when it was time to leave. Once we got to grips with the free map and the useful « real time » app, we got under way. We did a round trip to start with and I guess we were a bit surprised that the sights were less impressive than we imagined. In particular a trip around a roundabout in Vegueta seemed a bit like a desperate attempt to add something else. I stopped listening to the audio guide as I found it confusing rather than informative. Where this paid real dividends was the bus stopped right outside our Santa Catalina hotel, so we were able to use it like a taxi. The App told us precisely the times of arrival and took us where we needed to go.
    Written 14 December 2019
  • IanS1955x
    0 contributions
    1.0 of 5 bubbles
    Hop on hop off Gran Canaria
    We have used the red bus hop on hop off brand in over 20 cities around the world but extremely disappointed on this trip. Helpful and friendly staff but poor value, poor commentary and uninspired route. Picked up the bus at the Port then driven through run down streets giving a very poor impression of the city. Unlike other hop on hop off tours the commentary in English does not announce the stop number only the name of the stop which requires constant reference to the rather inadequate map. Would not recommend this tour.
    Written 9 November 2019
  • Budmanri
    0 contributions
    1.0 of 5 bubbles
    Terrible
    I have been on numerous tours with this company. Hands down worst ever . Half or more earphones did not work. Long line to get on bus from Cruise Ship . Very deceptive, had 2 buses parked but only 1 was going to move .Do not waste your time or money. Buses in poor shape .
    Written 23 September 2019
  • astonh2015
    0 contributions
    1.0 of 5 bubbles
    Very disappointed
    Very misleading all I want is your money I don’t tell you the truth The only best part on the map was Number five The buses are outdated and filthy The commentary was out terrible interruptions all the time static
    Written 9 September 2019
  • ianbB7728SB
    0 contributions
    1.0 of 5 bubbles
    Poor service and bad bus
    Bus number 9023. Nothing worked so had to use a connection in the next seating area and stretch over to be with my family. The driver would give Niki Lauda a run for his money! Fast and furious. The only hop on and hop off service we have used, we use this service everywhere we go, that nobody hoped off. Nothing to see in las palmas apart from Spar shops, derelict buildings or holes in the ground. Don’t sit on the near side if the bus upstairs as the trees fight back and hit you in the face. €63 wasted! Staff selling the ticket we’re helpful and provided a map, I’m guessing the commentary didn’t match the actual area we were passing. I think the service itself needs some investment in the service it provides, they can’t help the area but can do a lot better
    Written 6 September 2019
  • Hystericalhappiness
    0 contributions
    4.0 of 5 bubbles
    1.5 hour bus tour around town
    On a Friday at 1:00 pm in mid-May we were 2 of only 4 people on the bus. Road up top. We didn’t have the headset issues others mentioned. The route is expertly driven by the drivers. Great way to see a wide distance for around $45 for 2. There isn’t much older architectural buildings on the island but then we came to relax for 1 month on La Playa de Las Canteras. I recommend.
    Written 10 May 2019
  • Natalie G
    0 contributions
    5.0 of 5 bubbles
    Lovely city
    Recently stayed in las Palma's, so much better than the tourist spots. beautiful architecture.Amazing shops and bars and lots of cheap places, also easy to get around on the excellent bus system and half hour to the airport.The beach is great has everything here fully recommend going back for sure.
    Written 28 March 2019
See all 483 reviews
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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2.0
2.0 of 5 bubbles222 reviews
Excellent
25
Very good
27
Average
27
Poor
32
Terrible
111

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

Ali McB
South San Francisco, CA18 contributions
3.0 of 5 bubbles
Dec 2024 • Friends
Having bought the ticket online, an officious youg man refused to accept it and sent us to the back of a very long queue. However, one of the lady bus drivers saw this and summoned us directly onto her bus which was about to leave, and accepted the tickets on our phone without a problem.
We used it as the cheapest way to get to the old city, which is worth a visit, particularly Christopher Columbus's house, which was really interesting and free to visit.
The buses are not terribly frequent, so you have to time things carefully, and when we went, they had arbitrarely cancelled the last 2-3 stops altogether.
Written 10 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, We appreciate your feedback and are sorry for any inconvenience you may have experienced with our services on your recent trip with City Sightseeing. At City Sightseeing, we strive to provide a comprehensive sightseeing experience that allows our passengers to fully explore and enjoy each destination. If you have experienced any kind of inconvenience due to a breakdown on our bus, please contact us at the following email address: customer@city-sightseeing.com We look forward to assisting you and having the opportunity to welcome you back on board so that you can fully enjoy all that City Sightseeing has to offer on your next trip. Thank you for choosing City Sightseeing and for sharing your impressions with us. Kind regards Quality Department
Written 11 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark D
Maidenhead, UK42 contributions
2.0 of 5 bubbles
Guide information was for short spells along the route. The information was given at the wrong times in relation to the buildings being talked about. We had paid £30 each for the tickets and I would advise anyone not to make the same mistake.
Written 12 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mark, We appreciate your feedback and regret any inconvenience you may have experienced regarding the audio guides on your recent trip with City Sightseeing. At City Sightseeing, we strive to provide a comprehensive sightseeing experience that allows our passengers to fully explore and enjoy each destination. Our routes are carefully planned to include stops at the highlights, offering panoramic views and the possibility to discover the city from a unique perspective. We appreciate your feedback as it helps us continually improve our services. We take note of your observations about the availability of high-quality audio guides on all routes. We look forward to the opportunity to welcome you back on board so that you can fully enjoy all that City Sightseeing has to offer on your next trip. Thank you for choosing City Sightseeing and for sharing your impressions with us. Kind regards Quality Department
Written 13 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Regina P
Korschenbroich, Germany332 contributions
2.0 of 5 bubbles
25€ for 1.5 hours with little explanation, a lot of annoying music and barely recognizable sights is too expensive and not worth it.

However, if you are not good on your feet, you at least have the opportunity to be driven through the city and get to know a little of it. But 25€ is a pretty steep price.

The music played through headphones (mine worked but many were taped over) on the journey is annoying and the few explanations were brief. For the most part, I did not recognize the sights.

I have already done several hop on hop off tours and have never been as disappointed as in Las Palmas.
Google
Written 3 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, Thank you for your comments, as we are improving day by day. We would like to convey our apologies that the service did not meet your expectations. At City Expert we work daily to ensure that the content of our audio guides is as complete, interesting and truthful as possible. Therefore, we are sorry that you did not perceive it that way. We will take note of your comments. In these cases, we recommend downloading the City Sightseeing app, where you can track the buses in real time, consult the map with all the stops and the nearest points of interest and much more... We appreciate the fact that you have commented on the comfort and the advantage of travelling on our buses, as a first contact with the city. We look forward to seeing you again at any of our more than 100 destinations around the world. Best Regards, Customer Service Department.
Written 21 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ben H
1 contribution
1.0 of 5 bubbles
Oct 2024 • Family
We love the opportunity to explore a new city first by bus and then choose the sights we want to take a closer look at. On the way we were with a group (4 adults, 2 children) in October 2024 in Las Palmas de Gran Canaria (Spain). Unfortunately we were very disappointed by this tour and especially the provider City Sightseeing.

As in other reviews, many headphone ports were broken, so you had to share the headphones with your neighbor. In addition, we had to change buses on the tour, which is very arduous for disabled people (because you only have good visibility on the upper deck, which can only be reached via steep stairs).

Worst of all, the bus did not run reliably at the times posted at the stops. I am not talking about a 5-10 minute delay, which is within a certain acceptable tolerance - because traffic in cities can sometimes just be challenging. However, the app read “Bus is coming in 32 minutes” permanently for almost an hour; so the tracking didn’t seem to work and the delay ended up being more than an hour (or a bus was simply skipped). Persevering for so long at a stop in the blazing sun is unacceptable! Only after a telephone call to the headquarters was a bus sent. This delay also meant that, according to the bus driver who then picked us up after almost 50 minutes, we would not have been able to complete a complete lap on the route to our starting point and had to do without much of the tour.

By email we informed the provider about these circumstances afterwards and asked for a partial refund or another free ticket to continue the tour on another day - but this did not show up cultly and instead even claimed that the tour was carried out as planned and we could have managed a complete round - a cheek and definitely not what we were told on site or what we learned. For the price to receive such a low performance and so much trouble is not only sad, but embarrassing for such a company.

Since we had to have a similar experience with this provider already in London (there a driver simply called it a half hour earlier than stated in the timetable, we had to continue on our own with two small children and also received no discount / reimbursement / other accommodation), we unfortunately cannot recommend the tour with the “Hop on Hop Off” buses from City Sightseeing at all. Instead, I advise everyone to explore the beautiful cities of the world themselves with the public buses and an audio guide!
Automatically translated
Written 17 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, Thank you for sharing your experience with us. At City Sightseeing, we strive to offer a service that allows our passengers to enjoy a comfortable and enjoyable sightseeing experience. We apologize for any inconvenience you may have experienced. We are constantly working so that all our passengers can fully enjoy our panoramic views and audio guides while exploring the city. We welcome your feedback as it will help us improve our services and provide an even better experience in the future. We look forward to the opportunity to welcome you back on board so that you can enjoy a fulfilling sightseeing experience with City Sightseeing on your next trip. Thank you for choosing City Sightseeing and for sharing your impressions with us. Kind regards Quality Department
Written 19 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Viv U
1 contribution
1.0 of 5 bubbles
Jan 2025 • Family
I am begrudgingly writing a bad review as I don't wish local people to lose their income. However, I have been on city sightseeing buses in over 10 countries, all of which have been excellent experiences, this one on the other hand was a complete rip off, a con, an absolute waste of time and money!

Seven of us took this trip from the marina after arriving on a cruise boat costing us approximately £175 in total. The whole route was supposed to take 1.15 but it took over an hour and a half just to get between 2 of the 11 stops. It took over three hours to do the loop and for most of the journey we were stuck in horrendous traffic in dirty back streets and a grim highway!

The commentary was rubbish, no interesting history of note and there was NOTHING of any interest to view on the route itself. The old town was interesting and the beach was fantastic (a short walk from two of the stops), but we could have gotten 2 taxis to the old town for a tenth of the price and a fraction of the time, and you can walk to the beach in 20 minutes from the cruise dock.

To top it off, we had to wait over an hour in a lengthy queue to get on the bus in the first place (this is nuts as I've never had to queue like this for city sightseeing buses!). You need to put more buses on to meet demand (like when you know cruise ships are arriving), or stop selling tickets as people couldn't then get on at the next stops without waiting for ages as there wasn't enough space!

When the bus finally arrived, the woman working at the dock selling tickets told me they couldn't lower the bus for my elderly mother and walked away, but then the bus driver kindly did so when I asked him to.

We wasted most of our last day on holiday stuck on this bus trying to get back to the starting point. It ruined our day, and we would never do it again. Pull your socks up, city sightseeing.
Written 8 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, Thank you for taking the time to share your thoughts with us. At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We apologize for any inconvenience you may have encountered during your tour. Your feedback is crucial as it helps us to continuously improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city. We look forward to welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions. Thank you for choosing City Sightseeing and for providing your valuable feedback. Best regards, Quality Department
Written 9 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

David T
Kendal, UK3 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
We have used City Sightseeing in other Spanish and Portuguese cities without any problems but this tour around Las Palmas was a disaster. The tour itself is not that interesting, as a journey, but the main problem was that although tickets had been sold to fill the bus with passengers, around 30% of the audio jacks were not functioning. Many output sockets were taped over. Others just didn't work. So, we had no commentary - at all. In addition, the bus was dirty and generally decrepit. The bus should not have been in service. The trip cost 50 euros for two which is quite expensive. I asked City Sightseeing for a refund and they offered 5 euros - 10%. A full refund would have been the only satisfactory outcome.
Written 2 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Esteemed Customer, We sincerely regret the unfortunate experience you encountered during your recent City Sightseeing tour in Las Palmas. Your feedback is invaluable to us, and we deeply apologize for any inconvenience or disappointment caused. It deeply concerns us to learn of the issues you faced, especially considering your positive experiences with City Sightseeing in other Spanish and Portuguese cities. The lack of functionality of approximately 30% of the audio jacks is indeed unacceptable, and we understand the pivotal role commentary plays in enhancing the tour experience. We extend our sincerest apologies for the absence of commentary throughout your journey and for any inconvenience caused by the condition of the bus. Maintaining cleanliness and ensuring passenger comfort are fundamental principles of our service, and we deeply regret falling short of these standards during your tour. Your dissatisfaction with the tour's content, combined with the issues you encountered, is distressing to us. We wholeheartedly agree that a full refund would have been the appropriate resolution given the circumstances. The initial offer of 10% refund is a reflect of our commitment to providing exceptional service, because we try to provide a solution, so as to have our customers satisfied, unfortunately, we are sorry that this is not your case. We deeply value your continued support and trust in City Sightseeing, and we sincerely hope to have the opportunity to restore your faith in our services. Your satisfaction remains our utmost priority, and we are here to address any further concerns you may have. Warm regards, Customer Care department.
Written 4 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

curlywurly123
Derbyshire, UK238 contributions
1.0 of 5 bubbles
Today we sailed into Las Palmas with no plans of what do. We had been told about the old cathedral up at Vegueta, so saw it was a stop on the hop on hop off bus tour.
Paid 25 euros each & joined a full bus at stop 1.
We set off & just sat in a constant traffic jam driving past tall blocks of offices or flats & the earphones didn’t work, so didn’t learn anything. No one got off until stop 7 near the cathedral. The area was nice , the cathedral was huge, and we had a wander around the cobbled streets. Had a coffee in one of the squares & then went to catch the bus back.
The queue was long to get back & we had to wait 30 mins. I was worried that we wouldn’t all fit, but we did. It was organised chaos. The earphones worked, but didn’t tell you much. Got off when we arrived back at the cruise terminal. A very expensive bus ride. Wish I had studied the timetables & just used the local bus 🚌 instead 😫
Written 15 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estuimado cliente, We are sorry to hear that this has been your view of your experience with us. Please note that we have a free app where you can check timetables and frequencies in real time. We look forward to seeing you again at any other City Sightseeing destination,
Written 17 November 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen B
Los Angeles, CA364 contributions
1.0 of 5 bubbles
This incompetent company at all costs. The ticket from a cruise for and they have three lines to weighed in even after you've bought a ticket. This is the worst company of all time for hop-on hop offs I've never seen such grave incompetence not to mention that the staff is incredibly rude and incompetent and negative and everything you don't want when you're on vacation.
Written 22 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir/Madam, Thank you for taking the time to share your thoughts with us. At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We apologize for any inconvenience you may have encountered during your tour. Your feedback is crucial as it helps us to continuously improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city. We look forward to welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions. Thank you for choosing City Sightseeing and for providing your valuable feedback. Best regards, Quality Department
Written 24 November 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Zoe S
2 contributions
1.0 of 5 bubbles
Jan 2024 • Family
We booked the 48 hour sightseeing tour Las Palmas, Gran Canaria and paid €40 each. On Saturday no guide turned up at bus stop 6 to take the walking tour we waited 45 minutes then we went to for the free tapas at one of the designated restaurants they said it didn't apply at the weekend although it didn't say this in the leaflet or website. Alot of the audio terminals were broken. As we booked it through the hotel we complained they contacted the company bit no refund. We would not recommend this to anyone.
Written 19 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, We sincerely regret the inconvenience during your tour on our bus in Las Palmas. We apologise for what happened, and we appreciate your feedback so that we can take the necessary steps to improve. We appreciate your feedback and look forward to the opportunity to improve your experience in the future. Best regards, Quality Manager
Written 20 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Henrik L
1 contribution
1.0 of 5 bubbles
The buses were not on time and unreliable, waited 30 minutes on the first bus, and the second stop we waited 60 minutes on a “every 40m bus route”. The app was horrible, the posted times were not accurate, and it was basically a guessing game. No times were posted on the website or any other place. The checkin agents were also snarky and unhelpful. Feel scammed, want a refund
Written 21 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, Thank you for your feedback on our tour. Your comments help us to keep improving to provide the best service to our customers. We are very sorry to hear that this was your experience and that you were not completely satisfied. The City Sightseeing app is a very complete additional service, where you can track the buses in real time, consult the map with all the stops and the closest points of interest and much more... Our App is subject to constant revisions to guarantee the quality of the service and the good provision of the same, which is why failures are not frequent. We are sorry that in your case this was not the case. Once again, we reiterate our apologies for all the inconvenience caused. Our aim is to provide a quality service so, given your circumstances, we will be happy to assist you via email and consult your case. You can write to us at the following email: info@city-sightseeing.es. We are at your disposal. Best regards, Customer Service Department.
Written 22 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

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