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Madrid City Tour Hop-On Hop-Off provided by Madrid City Tour

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Madrid City Tour Hop-On Hop-Off

Madrid City Tour Hop-On Hop-Off
3.5
Book in advance
from
£21.57
per adult
Reserve now & pay later: Save your spot free of charge with flexible booking.
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Tour snapshot
Comprehensive hop-on hop-off tour of Madrid offers two route options
Duration:
1h 20m
Taking Covid-19 safety measures
Near public transportation
Ticket type:
Mobile
Free cancellation
  • Duration:
    1h 20m
  • Taking Covid-19 safety measures
  • Near public transportation
  • Ticket type:
    Mobile
  • Free cancellation
About
Visit Madrid’s top sights with a 1- or 2-day, hop-on hop-off bus ticket that lets you see the city your way. Board the double-decker, open-top bus and set off on Route One, Route Two—or both. Learn about Madrid’s history using a complimentary, onboard headset. Disembark to visit museums, landmarks, plazas, and theaters, and explore the Spanish capital using the guidebook and map provided.
Know before you go
  • Duration: 1h 20m
  • Mobile tickets accepted
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
Arabic, German, Chinese, Russian, Portuguese, Japanese, English, Italian, Chinese, French, Dutch, Spanish
Highlights
  • See the city from an open-top bus and choose from several sightseeing stops
  • Select a 1-day or 2-day ticket to further customize your Madrid itinerary
  • Includes audio headset, tour stop guidebook, map, and attraction discounts
What to expect
Hop aboard an open-top, double-decker sightseeing bus frequently from morning to evening and set off on Route One or Route Two through Madrid. Choose a 1-day or 2-day ticket option and create your own experience by selecting from multiple available sights along two separate routes (single ticket valid for either route). Along the way, use your personal headset to hear commentary (available in several languages) about Madrid’s history and landmarks. On the Blue Route (Route One), take in old Madrid’s architecture and hop off at highlights such as the Prado Museum, the Royal Palace, and the Gran Vía promenade. Along the Green Route (Route Two), see modern Madrid’s Santiago Bernabéu stadium and explore one of the city’s ancient plazas like Puerta del Sol. Alternatively, remain onboard for the entire route and simply enjoy the scenery. Admission to sights is additional, but the tour includes discount vouchers for Madrid attractions, and a bus-stop guidebook and map.
Know before you go
  • Duration: 1h 20m
  • Mobile tickets accepted
  • Instant confirmation
Available languages
Arabic, German, Chinese, Russian, Portuguese, Japanese, English, Italian, Chinese, French, Dutch, Spanish
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Highlights
  • See the city from an open-top bus and choose from several sightseeing stops
  • Select a 1-day or 2-day ticket to further customize your Madrid itinerary
  • Includes audio headset, tour stop guidebook, map, and attraction discounts
What to expect
Hop aboard an open-top, double-decker sightseeing bus frequently from morning to evening and set off on Route One or Route Two through Madrid. Choose a 1-day or 2-day ticket option and create your own experience by selecting from multiple available sights along two separate routes (single ticket valid for either route). Along the way, use your personal headset to hear commentary (available in several languages) about Madrid’s history and landmarks. On the Blue Route (Route One), take in old Madrid’s architecture and hop off at highlights such as the Prado Museum, the Royal Palace, and the Gran Vía promenade. Along the Green Route (Route Two), see modern Madrid’s Santiago Bernabéu stadium and explore one of the city’s ancient plazas like Puerta del Sol. Alternatively, remain onboard for the entire route and simply enjoy the scenery. Admission to sights is additional, but the tour includes discount vouchers for Madrid attractions, and a bus-stop guidebook and map.
Need help booking?
Call the number below and use the product code: 2140MADRIDHOPON
Important information
Inclusions
  • 1- or 2-day hop-on hop-off bus tour (depending on option selected)
  • Tour map/guidebook
  • Air-conditioned double-decker open top motor-coaches.
  • Multilingual digital audio system
Exclusions
  • Gratuities
  • Food and drinks
Duration
1h 20m
Departure details
  • Location Name: You may board the Madrid hop-on hop-off tour at any of the stops around the city.
Additional information
  • Confirmation will be received at time of booking
  • Buses are adapted for passengers with reduced mobility. The features include an automatic access ramp, reserved space for wheelchairs with safety clamps and fastenings, and an extended ramp and kneeling system to the right of the bus
  • Hop-on hop-off tickets are not available for infants aged from 0 to 6 years old, as passes are free of charge
  • Please note: the regular Madrid City Tour service may be affected due to ongoing events in the city, adverse traffic conditions or force majeure reasons out of our control.
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
Inclusions
  • 1- or 2-day hop-on hop-off bus tour (depending on option selected)
  • Tour map/guidebook
  • Air-conditioned double-decker open top motor-coaches.
  • Multilingual digital audio system
Exclusions
  • Gratuities
  • Food and drinks
Departure details
  • Location Name: You may board the Madrid hop-on hop-off tour at any of the stops around the city.
Duration
1h 20m
Return details
  • Returns to original departure point
Additional information
  • Confirmation will be received at time of booking
  • Buses are adapted for passengers with reduced mobility. The features include an automatic access ramp, reserved space for wheelchairs with safety clamps and fastenings, and an extended ramp and kneeling system to the right of the bus
  • Hop-on hop-off tickets are not available for infants aged from 0 to 6 years old, as passes are free of charge
  • Please note: the regular Madrid City Tour service may be affected due to ongoing events in the city, adverse traffic conditions or force majeure reasons out of our control.
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
Travel safe during COVID-19
Last updated: 22 Sep 2020
A note from Madrid City Tour Hop-On Hop-Off
The safety of our passengers and employees has always been our key concern at Julià Travel. The fight against Covid-19 strengthens our commitment to safety and health. Therefore we have adapted our tours to avoid large crowds and we ensured that any places we visit follow high hygiene standards.
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Guides required to regularly wash hands
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Guides required to regularly wash hands
  • Hand sanitiser available to travellers and staff
  • Transportation vehicles regularly sanitised
  • Contactless payment for gratuities and add-ons
  • Face masks required for guides in public areas
  • Paid stay-at-home policy for staff with symptoms
  • Gear/equipment sanitised between use
  • Face masks required for travellers in public areas
  • Social distancing enforced throughout experience
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

3.5
846 reviews
Excellent
244
Very good
234
Average
135
Poor
96
Terrible
137

Taya C
1 contribution
Feb 2022
We booked 1-day tickets and got disappointed because we faced many issues with the bus and could not enjoy the experience on fullest/wasted lots of time on waiting and such. However, after emailing the company, they offered us an extra free day so we can full-fill the trip. Luckily, we did have time next day, so took an offer. Customer service is kind and great if you communicate an issue well.

Talking about bus trip itself, I m not sure if it s a right thing to do in Madrid. Bus covers only the wide major streets, which are not the major representatives of Madrid. The overview tourist get is not ACTUAL Madrid's image, ( I ve been living here for 6 months now, parents were visiting for the first time, so we took the tour). Moreover, the audioguide represents the boring information, nothing is actually memorable.. aka "built this year by this person", no story behind, no interesting facts.

Also, the employees in the busses, who announce stops and check tickets, differ a lot. No service consistency. Some are way better than others; they tell what this stop is closer to, what metro we can take from here, where we can go and what to se... while others just announce the number of the station with no additional comments.

We ve taken such busses in different countries/cities, and have something to compare with. If you don't have that much time in Madrid, better walk by foot.

I leave 3 stars because the organisation in the bus was okey, it was clean, customer service and response was fast and kind, but I take away the score for the content of the trip.
Written 7 February 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Walter S
Friendswood, TX24 contributions
Apr 2022
For the uninitiated, get on the bus and move toward the interior, and there is an attendant to issue or validate your tickets.

Then, they will tell you if there is room on top, where you can see everything if the top is rolled back...which ours was.

A blitz riding tour of the city with an informative travelog in a dozen languages.

By the time you are back to where you started, you might feel like you Lil Orphan Annie eyes from all the sites....but an easy way to get a feel for the city and cheap if you are over 65 ( 9 Eu).
Written 5 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FJ traveler
Houston, TX72 contributions
Jul 2019
The tour bus in Spain is a great way to explore the city in a shorter period of time. You have a choice on the tour bus to ride the upper-deck, which is none air-conditioned and enjoy the sun, wind, and scenery. On the lower deck, you can enjoy the air-conditioned cabin without the heat.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DHM1954
Edinburgh, Scotland, United Kingdom6 contributions
May 2022
This was the worst city bus tour I have ever been on. Madrid is a lovely, interesting city with a rich history and crammed with beautiful architecture. The english audio commentary was pathetic with very sparse details interspersed with long periods of irritating, repetitive 'lift style' music. It was like being on hold to a telephone call centre! The commentator, when he did speak, spent more time telling us about his love of cats and hatred of dogs than about any of the buildings we were passing. It sounded very much like he was reading a script and had never actually visited the city. Even if there were streets with very few landmarks, that time could have been filled with items about the general history of the town. If any music was required at all, it could at least have been Spanish!
Written 10 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Donna D
Minneapolis, MN4 contributions
Apr 2022
There should have been better communication. We were riding the bus on the day of a marathon so the bus didn't start running until 3pm which we knew in advance and understood. When we got to the normal pick up location, we were told to go to another location and then a 3rd location and then there was no room on the bus and we had to further wait. There was a lot of confusion among all of the people riding the bus. The ride itself was fine.
Written 5 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JULIATRAVELBCN
Dear Donna D, I regret to learn the inconveniences you experienced while using Madrid City Tour, Even though we strive for all our clients to fully enjoy our service, due to the traffic affectation created by the Marathon our official stop was not able to be used at the beginning of the service on that date. Being a later starting time, the increase in the demand was difficult to foresee and this caused affectations on our bus’s frequency and occupancy. I am glad you could use and enjoy the service despite the initial issue. Best regards
Written 19 May 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

John G
London, UK12 contributions
We bought tickets and walked 8 minutes to the nearest stop (in winter they don't do the bigger circuit they do in the summer on route 1). We waited fifteen minutes in a long queue. A bus pulled up. A few people dismounted. A few were allowed on. We waited another fifteen minutes then the same thing happened again.
We decided to try again later and caught the metro instead.
After visiting la Reina Sofia we tried again to get a city tour. Exactly the same thing happened. Another half hour in the cold and two more buses we were not allowed to board. We asked to stand on the bus, but that was refused.
We were angry. The driver tried to 'shush' us. The tour guide simply told us to get off his bus.
I asked for a complaint form (one is referred to in the back of the map). He said we had to go to the office by stop one to get one. I tried to complain on Twitter, but city tours Madrid don't have an account.
They are running a wholly inadequate service that had us waste an hour of our time in Madrid standing in the cold and going nowhere. They surely know how many tickets they have sold and therefore what the demand will be - so they need to supply sufficient vehicles to meet that demand.
And clearly they don't want to hear from customers when they fail to provide the service expected. No email address is provided by the company, and no feedback requested.
They have a monopoly on bus tours in Madrid, so they can get away with this shoddy service without great of losing custom to rivals.
We are asked the tour guide how we get a refund. That wasn't something he could help with. We had to go back to the news stand where we bought it and try there.
The metro in Madrid is clean, fast, and efficient, with helpful staff. If you want to see the city use that, don't waste money on City Tours, a company that doesn't care about leaving customers standing in the cold, and doesn't want to know about it when they do.
Written 3 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear John G, I would like to thank you for taking the time to write your review. Kindly take note that we only allow on board the maximum number of passengers permitted on board our buses per safety reasons. Additionally, as it is stated in our contract conditions the seats are not guaranteed as they are subject to availability. Even though we strive for all our clients to fully enjoy our service, there are time when the increase on the demand is difficult to foresee and this may cause affectations on our buses frequency. Sincerely, Antonio B.
Written 14 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tv731
Flatts Village, Bermuda37 contributions
We always make it a point to take a hop on hop off bus when we travel. It is one of the best ways to get an quick overview of the city and feel instantly connected. In all of my years in doing this, I found this particular tour to be the worst one I have taken. Let me explain why.

We picked up the blue line on Calle Mayor near Plaza Mayor and waited 35 minutes. We were third on line and were lucky enough to get 2 seats together upstairs. Many others were not able to get on. There were no maps showing the bus routes; only a booklet with coupons. There were at least two stops that were filled with people waiting but they could not board the bus as it was already full. I felt bad for them as I knew that they probably would not be able to board the next bus either. Were they oversold for the day? Could they not anticipate this? It was a Monday and many museums were closed.

The audio was not good; neither was the actual narrative. At times the description of narrated sites did not coincide with what we were passing so it was difficult to identify them. At other times we passed important buildings but didnt know what they were because it wasnt mentioned. Honestly, it was confusing. As was the pop music played during the narrative breaks. How about some spanish guitar or flamenco? I felt totally disconnected from Madrid. We didnt bother to use our day 2 ticket. Take the metro instead or Cabify.
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear tv731, Thank you for taking the time to write your review. I regret to learn the inconveniences you faced while using our service. Even though we revise our fleet frequently in order to assure the proper functioning of all the features, there are times were some technical issues may appear during the day. I deeply regret it happened while you were on board and were not able to fully enjoy what Madrid City Tour has to offer. I will transfer your feedback to our responsible department since this comments will allow us to keep improving our service. Sincerely, Antonio B.
Written 27 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AshM25
140 contributions
Customer service was fine, but very hard to understand what you are looking at when listening to the audio. Headphones didn’t work on one of the buses, but it was full so nothing to do about it. Often says look to the left or right, but not clear what building is what. Buses took a long time when waiting at stops, stops not always clearly marked, We spent a lot of time sitting in traffic which is obviously not the company’s fault, but felt we would have seen more just by walking. It was not worth the money to us.
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear AshMang25, I am deeply sorry that the tour did not live up to your expectations as we work hard to provide excellent customer service and provide useful and interesting information during our tours. We know traffic jamp is frustating but is something out of our hands I will look further onto your comments with regards to the audio commentaries and about bus stops signs and forward to the corresponding department to continue improving our service. Thank you very much and greetings
Written 18 February 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alexa C
Moore, SC8 contributions
Don’t waste your time or money. The was the worst hop on hop off we ever used. The guys working on route 2 were extremely rude and refused to pick us up at the stop even though there was plenty of room . Then yelled at us to just take the metro. Why the hell did I buy the tour then???
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Alexa C, Thanks for sharing your experience, I truly regret the inconveniences you faced during your stay in Madrid. Although we do our best to ensure that buses meet the specified schedules, it is necessary to take into account that they may be affected for reasons beyond our control (such as traffic jams or road works). Additionally, it is strictly necessary to enforce the bus safety measures and, therefore, it is not possible to board more passengers on board than the number established as the maximum allowed. Sincerely, Antonio B.
Written 25 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Flavio E
1 contribution
Dec 2019
I bought 3 ticket's on December try to use for 2 days waiting more than 2 hours in the bus stop but all buses always full. Drivers did not even open the entrance doors and only had to wait for the next bus that was always packed.
Besides, I didn't get my money back, which I paid by Paypal.
I DO NOT RECOMMEND!!!
Written 22 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear flavioe692, Thank you for sharing your experience and I would like to apologise for the inconveniences you faced during your visit. Kindly take note that there are different events that may affect the frequency of our service, such as traffic, that are totally out of our control. Nevertheless, we strive to ensure our service runs as smoothly as possible. Bear in mind one of our main priorities is to ensure the safety of our customers on board our buses, therefore we cannot allow on board more people that the maximum permitted. Sincerely, Antonio B.
Written 28 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 587
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Madrid City Tour
Carlaluisamontevideo
Carlaluisamontevideo
00
Was there in 2017
An amazing opportunity to see the city and see the most iconic places here. It is educational, fun and of course af
Jean M
Jean M
00
The Best Way to Hop From Sight to Sight
Loved this service....and, with Madrid's traffic considered, it's the best way to maneuver about the city and not w
B3763ATmarkw
B3763ATmarkw
00
Poor trip
Don’t waste your money walk instead we paid 22 euros each there being three of us got half way round on the trip an
JohnDelafield
JohnDelafield
00
Waste of money
Paid 52 Euros. Waited twice during the day at different places while full buses went past. Pleaded to be let on to
Amedee170
Amedee170
00
Great tour of city and great way to find many sites and shopping through out Madrid.
This tour bus was really great. It takes you all over the city. You can have multiple dat rates. In all parts of th
bethl750
bethl750
00
Not worth it
We decided this would be the best way to see the city on our stop off before flying home. It wasn’t. It cost €22 ea
CesmeTraveller
CesmeTraveller
00
Good orientation tour
We were unfortunate in that our visit coincided with several protests and lots of road works which greatly slowed p
kathykagora
kathykagora
00
Poor Tour
THis tour is badly narrated and some significant bits were missing (not their fault - it was roadworks around the r
_A9127OK
_A9127OK
00
Crooks
They are crooks. We are waiting now the bus for 40 min . Two buses pass full of people. Dont prefer them
TravelRY2
TravelRY2
00
Unimpressed
Reliability very poor, quicker to walk than sit at bus pickup locations. I know traffic is busy but waited more tha
Lguerrac
Lguerrac
00
Poor quality and excessive waiting
Over 45min waiting to board a crowded bus with a poor audio guide and service. Not worth the money or the time. I
OlegBabakov
OlegBabakov
00
Poor details
It's ok if you don't expect a lot from audio guide. This one hasn't a lot of facts, only info like "was built by X
Bob M
Bob M
00
Says good till 10 pm it isn’t
They will let you on until 10:00 pm but they will drop you off wherever they are at that time. Very disappointing.
Kerry O
Kerry O
00
a great start to a great trip
I enjoy taking in the sites from atop a bus -- did it again in London last week. It gives newcomers a sense of whe
Rasmus K
Rasmus K
00
average
NOTE: 1 day ticket is NOT 24h - only valid for the day you start, so start early. online discount w/o having to cho
Frequently Asked Questions about Madrid City Tour Hop-On Hop-Off

During this experience, places you will visit include:Discover and book Madrid City Tour Hop-On Hop-Off on Tripadvisor

Madrid City Tour Hop-On Hop-Off price starts from £21.71. Discover and book Madrid City Tour Hop-On Hop-Off on Tripadvisor

Madrid City Tour Hop-On Hop-Off cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Madrid City Tour Hop-On Hop-Off on Tripadvisor

Madrid City Tour Hop-On Hop-Off is hosted by Madrid City Tour. Read reviews, discover additonal experiences or contact Madrid City Tour on Tripadvisor. Discover and book Madrid City Tour Hop-On Hop-Off on Tripadvisor