This is possibly the worst I have ever been treated by a company. My partner and I had booked a transfer from the train station to Positano and were coming from Rome. As soon our train left the station, it stopped and we were informed that all trains out of Rome were stopped due to a train having shut down on the tracks. We tried to call, email and direct messages hours the company and the driver starting 2 hours before our scheduled pickup. No attempts at communication were acknowledged or responded to. 7 minutes before the time of pickup, we received a message our driver was waiting for us but we were still stuck on the tracks in Rome. The messages we got were rude and condescending. We were told no flexibility or refunds could be offered. They refused to make any exceptions despite the fact that we had reached out several times and that the trains be halted out of Rome was out of our control. This is the worst I’ve been treated by any business on any trip to Italy and I promise I’ll never attempt to work with them again.

I was very satisfied with these services. The whole trip was amazing. I will certainly recommend it to my friends.