The tour never happened and I have requested a full refund. We met at 3 pm at the assigned meeting point and the tour operator never arrived. We tried 8 times to contact the tour operator and the call was never answered. After waiting 20 minutes we received an e-mail stating the tour will begin at 5:30 pm on the other side of town. We were also informed the tour would not include Juliet’s House which was the reason we booked this very expensive tour in the first place. Maria the tour operator told us we would have to buy tickets and visit the hour prior to her tour, which we did. We canceled the Viator Tour and were promised (but have as yet to see) a full refund. What a fiasco! We wasted half of our only day in Verona not to mention the cost of numerous international phone calls. We are extremely disappointed!

Haven't gone yet, and won't!! Why should I pay for 2 youth tickets I don't want nor need? This is absolutely ridiculous!! You're turning a $250 tour into a $475 tour!!

Do not use this company. I booked via Viator for this tour in September 2024. After payment and booking they changed the tour start location(airport to hotel), and changed it from a private tour to self guided tour. Even changed the tour listing details. Discussing with them and Viator/Trip Advisor they would not refund our money or provide any concessions for there deceptive dealings. We intend to pursue litigation if refunds are not issued. I'm sure you can see similar manipulations on the other reviews. Stick with Tour Radar and any other tour company and save your the headaches.

Was a lovely day out, however very different from the last time I visited many many years ago. The glass blowing was too short and my family would have liked to have seen more demonstrations. Burano was lovely to see and take pictures we stoped for lunch as we had 2 hours to look around. Torcello was not very interesting for my family but we did get a few souvenirs. All in all the trip was worth the money and a good day trip out learning all about the historical facts.

This tour was not as advertised. What I did get was bullying messages and texts from multiple numbers for a week after the tour to pay an additional 240 euros - over the $527 we pre-paid - because of the tour company's errors. First, the night before the tour, they changed the meeting point from the Milan Central Station to Garda station. Since train tickets from Milan X 2 were not included in the pkg, and given the time loss, hassle and cost of last minute tickets, I was backing out. Then they offered to send a car service to our hotel in Milan, with an added stop in Bergamo, for an extra 240 euro cost to me. Sounded reasonable at the time. Once in the car, however, we asked the driver if he was the guide for Garda. He made a call and said he was. Some guide: All he did was drop us in parking lots in Bergamo and Garda, for 2 hours each, and told us to Google any info we needed while he stayed with the car. Upon return to Milan, I contacted the tour company to complain that we had no "local guide" in Garda as advertised, but all they did was demand that I pay the 240 euro for the car service (the driver didn't ask for it bc the tour company booked the car). Nope, not happening. If I had wanted to go to Garda without a guide I would have just taken the train, for far less than $527, or booked a car myself regardless of cost. I took 8 tours in Italy, 7 of which had 90% excellent ratings and had excellent experiences. This tour has one review now (red flag in itself), but the parent company, Yo Tours, has 50% less than excellent ratings, 10 of 30 which are poor. I am certain they will respond that I am in the wrong, but all I can say is: There was no local guide in Garda as advertised and no one offered to reimburse me $527 for that. I will be contacting Trip Advisor as well, as I'm pretty certain the phrase "in cahoots" came into play... to sub a driver for the lack of a local guide and I'd be none the wiser. Buyer Beware.

Absolutely terrible. The company yo tours or whatever they are called canceled the ticket 2 hours before the entry……. When I called them some Indian guy answered the phone and all he did was tell me that the company is sorry. He couldn’t even tell me why the ticket was cancelled. They couldn’t even offer an alternative ticket for another time. Do not waste your time, find a real guide!

Very good experience, beautiful place. We had great time with our kids and friends! The collection of the tickets was a bit disorganized, but after all, everything was fine.

A very good tour of the city from a different perspective. Tour guide Maria was knowledgeable about her home city and gave us a good historical insight with humour and was welcoming and friendly. Highly recommend

Sara was a fantastic guide, very knowledgable about the history and food of Rome. It was a great way to spend nearly 3 1/2 hours eating and drinking and soaking up the whole experience of Rome.

So, the way "skip the line" tickets work is that you go in with a guided tour group and the guide gets your tickets with the group, and then you go on your way without the guide. We ended up spending more time waiting on the guide and tour group than we would have if we had just waited in line ourselves and gotten our own tickets. Perhaps in a busier season with longer lines it would be worth it, but for us it felt like a waste of both time and money. In addition, the tour office seemed rather disorganized and communicated conflicting information to us at multiple points. Was not impressed and would not use again.

Absolutely devastated just got engaged and was looking forward to viewing the Colloseum palantine hill and Roman forum with my fiancé Turned up early at 10.15 there was no one there I asked other tour guides the security at Colloseum and the police no one had heard of the tour guide representative. It was a scam . What’s worse is I booked it with trip advisor as it thought they were legit . No one answered the calls or emails they just put phone down. Tripadvisor should not be advertising fake tours with viator or yotours. I want a refund NOW! Very upset

Never sent any tickets despite several emails from Tripadvisor and Viator saying they would soon be issued. No ‘Yo Tours’ representative at or near the Colosseum, no one had heard of them. When we tried to call the telephone number……guess what….no answer. A lot of stress and an unhappy family as a result - DO NOT BUY!!!

We couldn’t find the local tour guide to get our tickets. The booking confirmation said only “ meeting point : entrance gates”, no other details. Nobody at the entrance knew anything about YO Tours, our booking confirmation was not accepted at the gates. I tried calling the number on the booking but it was a call center in India (!!!). I left several messages on TripAdvisor for the company, but no one read them or answered us. So we missed the tour. I asked for a full refund. Terrible experience.

Don’t buy this crap! The „ticket“ we got wasn’t a real ticket to the sights. We couldn’t get in and we got told that we need an actual real ticket. When I tried to get my money back, this Yo Tours company refused to refund the money for a fake ticket I couldn’t use and never validated.

This was supposed to be a 30 minute gondola ride, it was barely 15 minutes and the "rower" talked on his cellphone the entire time...not very romantic! Then we could not find the restaurant after searching for 2 hours. We tried maps, website, walking the supposed street several times, asking several locals including policemen and were told that this restaurant does not exist. I asked for a refund but they (Viator) refused.