Unfortunately our experience does not match the reviews I read when I booked this tour. Specifically, the tour did not fulfill printed promises. As I read my printed ticket, "The Yard of Venice: St. Mark's Square history dedicated circuit visit," did not happen. (And flooding did not impede this). We heard history of Venice on our walk to St. Mark's Cathedral, but not of St. Mark's Square. In addition, our tour did not end at the meeting point (per printed ticket.) Our guide ditched some of us on the first floor of St. Mark's by the gift shop to take some of the participants to the Doges Palace; we were not notified of this change. The Virtual Reality Journey was substandard, and the sound was so low you could not hear the commentary that went with it. I do not have a hearing problem. It took over half an hour for things to get organized from the time Marta met the English and French speakers outside the meeting place to when we actually started walking with our guide out into St. Mark's Square. (Is this why we didn’t get the Yard of Venice: St. Mark’s history?) Our guide was short, obviously not her problem, but she carried a black umbrella and barely raised it over her head, so we couldn’t see where she was. In addition, a black umbrella in dark St. Mark's isn’t exactly the best way to signal you are the tour guide. She was also difficult to understand unless you stood next to her. And she didn’t stop walking until we reached the middle of the cathedral near the altar. Those trying to take photos had a hard time locating her. We could hear her, on our sound boxes, but could not find her in the crowded church. This tour did get us into the church, where as the official website didn’t have available tickets for the day we wanted to visit. Which raises another question: Why could I get on a tour, when I couldn’t get a regular ticket from the official website for the same day….? I don’t feel like I got my money's worth because I didn’t get everything promised (in writing on the printed ticket.)

Beatrice was excellent! What a nutrious guide! With many interesting information and delivered with a smile always in her face, the gondola driver was so pleasant, singing and talking to us with also good information! I recommended! So good! 👏👏👏

If you are in Venice, DO NOT DO THIS GONDOLA TOUR! I scheduled this tour this past weekend and was given the wrong address location to meet. When my family and I finally arrived 10 minutes late the lady told us the group left without us and there was nothing we could do. This tour also costs more than any gondola ride in the same area. The lady we talked to at the meeting point was so rude and I called the customer service number multiple times and no one answers. I am now disputing this horrible experience with my bank. Do not waste your time with this overpriced tour with terrible customer service!

Great tour of behind the scenes type of Venice. Very helpful orientation to the San Marco part of the city without tons of crowds. Very well done

Great walking tour, lots of great picture opportunities and interest facts about Venice. Out tour guide Valantina was excellent, answered lots of questions

Valentina was was extremely informative and engaging. Her personality was fun. 100% recommend her for your tour the next time you are in Venice.

Giorgia do it great tour. Speak on English and Spanish. Explicó claramente y con amabilidad. Very good!!Exellent. Quiero volver.

It was great to hear about Venice and the Gondolas. All round fun trip, definitely worth seeing the city on the a Gondola! Our guide, GAIA was great

Francesco is a really nice and professional tour guide! And the VR demonstration he recommended after tour is fantastic as well!

The area of the tour meeting place was flooded so we had to reroute to get there and arrived at 2pm when the tour started, but the tour guide would not let us join bc we weren’t 5 minutes early. They then told us to go wait at a place to join the second half of the tour and we waited there for an hour and the tour guide never came to get us. When we requested a partial refund from Viator, it was denied.

Valentina provided a wonderful tour; she was easy to understand and provided excellent historical perspectives throughout Doges’ Palace.

Valentina was an excellent guide who knew the history well about Venice and the Doges Palace. Would highly recommend her and this tour!

What an amazing tour! Beautiful art and so much history. Our guide Valentina made everything so clear in a short time. Wonderful!

The gondola experience is awesome, very enjoyable, I am glad i join this trip! Our guide Beatrice is super lovely and very informative, superb!!

Excelent experience. Beatrice was great. Very kind and cheerful girl. Thank you Beatrice ❤️. I just think we could have more time on the gôndola.