Be very Leary when booking this trip. It is extremely difficult to navigate around Venice. Granted, we are in our 60's and not tech savvy, however, this was supposed to be a 1/2 hr walk from our apt and we Never found it. No taxi's, no busses, except water taxi's and no one helpful to ask.

This is a good, easy tour of the two islands. I read many other bad reviews and was almost dissuaded but very glad we did it. The audio is not great, but it is exactly what we expected. A boat ride to the two islands with a demo of the glass blowing in murano. The timing was fine, it was very efficient. Well worth the money and I recommend this tour. It rained most of the day but we still enjoyed everything.

It was beautiful and clean. There’s no cars, buses or bicycles so all travel is by boat or foot. You can walk across the island in 45 mins in most cases. Be careful of the tour ticket companies. We had good and bad experiences. One company called “Headout” sold us tickets for a tour leaving from near the train station. Ad says train station, ticket says train station. Night before, we check exactly where by the station and it says it’s on the other side of Venice! Headout’s response was “ nothing we can do, it’s less than the 24 hr cancellation policy. Called twice, twice told someone would call back, twice no call. Stay away from this company, there’s plenty of others.

This is a very basic, touristy excursion. Not that it was bad, but just know you will spend most of your time on a boat traveling to the islands. You only have about 20 minutes to walk around in Murano after the glass demonstration and a little over an hour in Burano. So if you are wanting more time at the islands it might be better to book a public transport. Overall, not bad if you are looking for a quick excursion.

Our Venice Lagoon Cruise to Burano (Murano wasn’t included in this tour) was organised through our Cosmos tour, the cost was approximately 30€ per person for a half-day ride. We cruised across the Venetian Lagoon to an island called Burano, just a 50-minute ride. Burano is a quaint little island, so pretty, colourful homes and shops, very neat and tidy, loved the stroll around this town. Burano is definitely charming and worth a visit, it is famous for their historic trade of lace work and culinary traditions. We had the opportunity to watch their lace making skills and listen to the lace making history, dated back many centuries. I loved what they had to share and offer, that I bought myself a handmade lace fan. There are many shops that look so inviting and delicious, but once I had seen the window display at Panificio Pasticceria Garbo, I couldn’t resist but go inside. Yes, I bought myself a bag of mixed biscuits and they were so delicious, you can’t buy these biscuits elsewhere, highly recommend. Then we just lazed on their park benches and enjoyed the serenity of this town – so peaceful and not overcrowded like Venice. I wasn’t too fussed that we didn’t visit Murano, as we did see the glassmaking earlier in our tour, in Florence, hence why Murano wasn’t included in our cruise. If you do have time to spare in Venice, highly recommend a visit to Burano, such a magical place to see, like entering into a different world.

Loved that this was an affordable way to explore more to the islands then just venice. I thought the meeting location was pretty easy to find as well as the guides being very clear and informative throughout our journey. The glass blowing experience was a great bonus to be able to see. For me personally, I probably didn't need as much time as we had in Burano considering there was no 'viewing activity' like there was in Murano. Unfortunatley, i was quite disappointed with the way the tour concluded. We were told at the beginning of the tour that the tour would conclude back at our meeting spot at 2pm. What actually ended up happening was the tour finishing off at a completely different meeting point at 2pm, myself and others who needed to get back to our initial meeting point having to wait half an hour (in the direct scorching sun) for a different boat, to finally arriving back at the meeting point at 3pm, an hour late!!! I had other reservations that i was luckily able to reschedule as i was not anticipating the late return. Had this been communicated from the start of the tour I would have been able to make better arrangements.

We booked this tour as it states twice in the description maximum of 15 guests. There was over 60 people on this tour. We have requested a refund as we would never have booked it should we had known there was going to be so many others but still havnt heard back…

Honestly felt it would have been a better trip on the publuc bus / boat system. The guide commentary had zero value. First, way too hard to understand. Second, simply reading off a sheet as fast as humanly pissible to get through four languages instead of it being actual knowledge and lixal insighrs. Third, the volumne was intollerable and harmful. I sat with fingers in my ears... being literally tortured. I could easily give it 1 star... For starting late... tourists were wandering the designated meeting point where the was no one to be found until 15 min late, causing panic that we were in the wrong place. And there was too much time on Murono taken from the time on Burano for some logistical reason that was not explained. Our time was further cut short when communication was so bad that we went back to the boat 30 min too soon. Honestly, get a white board and hold it up as people disembark with the return time clearly printed. Don't buy from the glass shop the tour takes you to. It was literally by far the most expensive shop we saw... though I did enjoy the demonstation. The one single thing worth looking at on Torchello was closed... after a long walk to get there. I honestly don't think groups should be brought here at all when it's closed. They did, technically, do what they promised ... a guided day trip of Murano, Burano and Torchello so they get 2 stars... but again an unguided city bus (boat) would have been better imo.

Don’t book! The tour operator over subscribes! We arrived for this trip in the morning to be told by the guide that there was no more seats on the boat for myself & family. She told us we could try the next excursion in the afternoon but there would no guarantee we could get on with our tickets. We couldn’t do the afternoon anyway as we were going back to Milan, we only came for 1 night and we have 2 young children who were really upset that we couldn’t do the trip as they had been excited about going on a boat trip!

Overbooked their tour and left us on departure dock! We booked via our hotel who had confirmed our spots for the tour. We got to the dock 30 mins early and were the first ones to “check-in” with the company representative. Eventually lots of people showed up and the agent asked everyone to line up. We had a toddler in a stroller and was pushed off to the back of the line. When the boat finally came it was clear it wasn’t going to fit everyone. Half of the group loaded and they started the boat with the agent yelling back as the boat went off saying they are full and to call the office to rebook or refund. Left half of the people stranded! Never been in such a ridiculous situation with a confirmed tour. Do not use this group!

This would have been a 5 only you couldn’t hear the guide on the boat so were unable to listen to the commentary. Seats on the boat very uncomfortable

This tour was itself was just OK. If you're looking to spend more than 1 hour on each of the islands, this is not the tour for you. Perhaps the vaporetto would be a better choice. If you only have 1/2 day to see these islands, this tour may be the way to go. My biggest complaint was that the 6 of us traveling chose this tour because it picked us up and dropped us off near the train station. Our hotel was located near the train station, and after a long day in the heat, we wanted to freshen-up before dinner. We were surprised to find out (about 3/4 of the way though the tour) that the tour would be ending at the St Mark's dock (San Zaccaria dock D). This was very inconvenient for us. We were given a choice to either walk back (about 40 min) or purchase a vaporetto ticket to get back. We asked why there was no return to the starting point and were given no explanation. We decided to purchase the vaporetto ticket for the return. Be cautious of the Consorzio Vidali Group tours....I find it unconscionable that a tour company would spring this on a group of tourists without an explanation.

From the beginning it was unclear were the meeting point was since the GPS would tell us it was somewhere but it wasn’t, we called twice and they did managed to send right address. The experience to the Islands were okay, tour guide Irene, was unfriendly and when we asked her something she seem irritated and didn’t want to communicate much. She was kinda mean when redirection on getting on the boat. On the boat we couldn’t hear nothing said about the tour on the speaker.

This tour felt very rushed, with less than an hour to explore each of the two islands. The guide spoke so fast, and over the noise of the boat it was impossible to actually hear or understand what she was saying. Overall a disappointing tour.

Instructions to find tour were terrible. Could not find after trying for 45 minutes. Not helpful at all & putting the address into maps, we still could not find them