This was a great way to keep my teenage boys engaged while we explored Florence and learned about its history! We got to see parts of the city we wouldn't have known to explore ourselves and was really fun! Highly recommend!

Great Tour Guide! Loved her artistic descriptions and knowledge of the items in the Gallery. The Prisoners and David were my favorites! She shared so much with us! Loved it!

Great tour and wonderful guide. Skip the line !! That’s a joke. Booked 11.arrived in good time at 10.30. We were given our communication device and we were then asked to join the queque. We waited for 35 minutes to get in.

I have done many bike tours in large cities, including Florence on a prior trip. This was my least favorite experience. Our guide was not enthusiastic and did not explain things well. It felt fairly rushed.

Excellent way to whizz round a lot of the main sights and work out where to go later along with useful tips from a local guide. It is also a quick and easy way to get to the best viewpoint over Florence. Good bikes that the 2 hour journey easy.

We thoroughly enjoyed this cycling experience! We got to see views of Florence from the streets to the hilltops. It was very do-able because of the electric bikes. Our guide, Kevin, was excellent! Full of enthusiasm and information and very kind!

The day before we left for Italy they canceled our tour saying they were unable to secure tickets. When we booked, they confirmed and sent us tickets which I added to my Apple wallet. Not sure how they sent tickets they didn’t have. They did not respond to any communications I sent to them. It was too late to secure another tour. I would not recommend them as their confirmation is unreliable.

Had a skip the line guided tour for Academia. Tour started in time and we did in fact skip all the lines. Our tour guide Vera was so personable and in depth. She really knew the history of a lot of pieces in the museum. She provided very detailed explanation of the statue of David and pointed out many significant parts of the statue. We were impressed with her knowledge and she kept a nice pace. She was easy to understand. Recommend this tour!!!

Fantastic tour highly recommend. Our guide Kevin was brilliant. Tour takes you outside main city and to great views points for some panoramic vistas of the city. Excellent !

This was the worst experience I have ever had on my holiday. The staff were rude and unorganised. They made last minute changes to my scheduled tours meaning we were delayed by several hours wasting precious holiday time and meant we had to rush through the tours and missed seeing much of what we wanted to. We were sent back and forth between different office locations multiple times as staff didn't know what was going on. Which meant walking all the city. The so called "skip-the-line" tickets are a complete scam and waste of time and money, as we had to line up with hundreds of other "skip-the-line" ticket holders. We were told this was just what happens.... This experience has soured what was otherwise an amazing holiday 😔

A waste of money, why... First of all, the groups are too large, there were 15 of us in total and despite the transmitter the guide could not be heard. Secondly, he constantly shouts attention but does not pay attention to the group members. we regularly stood at a red light, and he just drove on without waiting for us. I could go on like this for a while, but the worst was yet to come. One of us had an empty battery after an hour, and some of us lost the group. Of course the guide did not realize this and we eventually drove back to the rental with the help of Google Maps. No one wanted to take responsibility and in the end we got money back for 3 people. and yes, that guide, of course, did not take responsibility for anything, not even the word sorry came out of his mouth. So give this a wide berth unless you like throwing money away...

Actually we weren't able to go. We reserved and confirmed on April 28 for 10 people for a May 21 guided tour. This was confirmed. Exactly 10 days before, on April 11, while we were already in the middle the large family vacation, we get a text that they are cancelling "due to a platform issue". Apparently that was was their latest possible date to cancel without being penalized by the ticketing service (Headout). No tickets are available any longer and we suspect that this organization waited until the last minute to secure any. They text back that we can secure unguided "skip the line" tickets outside our available time period for more money. Very disappointed and in my opinion, extremely unprofessional.

This was for us a very good tour. It was on time and we got in immediately even though the crowds were large. Our guide was knowledgeable and experienced. This was a great value.

We enjoyed the tour a lot, in 2 hours we saw the most important parts of the museum, for the kids it was long enough. We recommend our guide Julia, very nice and well prepared.

Liars and cheats beware Green Tour Booked with Mateo Wednesday Uffizzi 9:30 Academia 4:00 Bell Tower at 6:00 Trouble began when we arrived at academia and the 2:45 ticket holders had not even been let in. When 4:00 came and went and we had another tour we had our reservations changed to Sunday @ 9:15 by Euxheni. Sunday we arrived by 9:00 no employees there and metal gate down, so once it’s past 9:15 we walk to Mateo’s office, he says come in I’ll refund you. Go into the tour office and he calls some one then says “ his colleague “ won’t allow a refund. 58.00 euros or app. $64.00 Saturday 9:30 4 hour tour booked with Mateo Sienna San Gimigiano Wine tour Get to Sienna the driver says 45 minutes, we walk around and are back in time. Takes us to a winery and once inside they ask for 100 euro more, we leave. Driver claims we have no time for San Gimigiano but can ‘drive’ by the village’ 400.00 Euro or app $440 Sunday 7:15 Booked with Mateo Cinque Terre ( with boat ride) Pisa About 1/2 out of Florence get pulled over by police. Driver received tkts he said for no insurance on vehicle , later Mateo claims for not renewing something else. Sit and wait until 11:30 for another car. Arrives dirty with overflowing ashtray. Get to Cinque Terre have lunch in Monterroso, weather not conducive for boat. Clouds role in and sky begins to darken. We take a train to Manarola where I get to take a picture by the sea, but did not enter the village proper, then we returned to car. A combination of dark rain clouds and nightfall makes seeing Pisa and its tower impossible. Return To Florence at 7:30 pm. So we were supposed to see 5 villages, ride a boat and see Pisa, in reality we saw one village. 800.00 euro or app $880.00 Mateo assured both of us that he would issue refunds , but after calling the mystery colleague we will have to contact our credit card company! We feel the lack of time management, the outrageousness of being pulled over for lack of proper documentation on our car, the office near the academia not opening to provide our paid for tickets and the repeated lying makes them a company to avoid at all costs. Caveat emptor ◦