Tours and Tickets

Lisbon Hop-On Hop-Off Tour by Tram provided by Yellow Bus Tours

Lisbon Hop-On Hop-Off Tour by Tram

Lisbon Hop-On Hop-Off Tour by Tram
3
Book in advance
from
£19.31
per adult
Reserve now & pay later: Save your spot free of charge with flexible booking.
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Tour snapshot
Duration:
2h
Taking Covid-19 safety measures
Stroller accessible
Ticket type:
Mobile
Free cancellation
About
Know before you go
  • Duration: 2h
  • Mobile tickets accepted
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
German, Chinese, Russian, Swedish, Portuguese, Japanese, English, Italian, Chinese, French, Dutch, Spanish
What to expect
Know before you go
  • Duration: 2h
  • Mobile tickets accepted
  • Instant confirmation
Available languages
German, Chinese, Russian, Swedish, Portuguese, Japanese, English, Italian, Chinese, French, Dutch, Spanish
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
Need help booking?
Call the number below and use the product code: 5391LISTRAM
Important information
Inclusions
  • Lisbon map
  • Access to National Monuments: Santa Just Lift and Funiculars
  • Discount Book- Access to Discounts in Leisure & Culture, Eat & Drink, Fado and Shopping
  • Earphones to listen to the audio guide
Exclusions
  • Food and drinks, unless specified
  • Gratuities
  • Hotel pickup and drop-off
Duration
2h
Departure details
  • Location Name: Hills Tramcar Tour starts at Praça do Comércio Return Location: Returns to original departure point
Additional information
  • Confirmation will be received at time of booking
  • Please note that the voucher must be redeemed on board the tram
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
Inclusions
  • Lisbon map
  • Access to National Monuments: Santa Just Lift and Funiculars
  • Discount Book- Access to Discounts in Leisure & Culture, Eat & Drink, Fado and Shopping
  • Earphones to listen to the audio guide
Exclusions
  • Food and drinks, unless specified
  • Gratuities
  • Hotel pickup and drop-off
Departure details
  • Location Name: Hills Tramcar Tour starts at Praça do Comércio Return Location: Returns to original departure point
Duration
2h
Return details
  • Returns to original departure point
Additional information
  • Confirmation will be received at time of booking
  • Please note that the voucher must be redeemed on board the tram
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
Travel safe during COVID-19
Last updated: 1 Sep 2021
A note from Lisbon Hop-On Hop-Off Tour by Tram
Face masks required for the drivers
What you can expect during your visit
  • Regular temperature checks for staff
  • Gear/equipment sanitised between use
  • Face masks required for travellers in public areas
What you can expect during your visit
  • Regular temperature checks for staff
  • Gear/equipment sanitised between use
  • Face masks required for travellers in public areas
  • Hand sanitiser available to travellers and staff
  • Transportation vehicles regularly sanitised
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

3.0
51 reviews
Excellent
15
Very good
12
Average
4
Poor
3
Terrible
17

abstops
Harrogate, UK34 contributions
Jan 2020 • Couples
Would have been a good trip however the driver only followed about 50% of the route then he kicked us all off the tram. Hugo from Yellow Bus kindly refunded the €40 we had paid for two tickets. Very disappointing. We later found out there was a national strike which may have impacted on our experience.
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you very much for having left us your evaluation, which deserved our best attention. It is very gratifying for us to know that in general we have been able to meet your best expectations and we are grateful that you have identified the aspects in which we must improve, since only this way can we provide an experience of excellence to our clients, as it is our objective. Best regards, Yellow Bus Team
Written 10 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Christina C
10 contributions
We got the 24hr ticket for the hop on hop off tram tour at the stop by the main square. The tram tour to alfama was a great experience, lovely way to travel as it’s not crowded. We were given wrong information, however, we were told when we purchased our ticket that it would cover all teams, including the green line, the next day when we tried to get the green line tram to Belém (within our 24hr period) we were told that we had not got a ticket that covers that tram, so we had to pay to get an Uber there, so be careful as this was a serious inconvenience after paying for two tickets. The service received from the staff selling the tickets wasn’t great, no apologies were given about the incorrect information and they were quite rude.
Written 22 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you so much for taking the time to leave us your evaluation, which deserved our best attention. We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation. Thank you for your attention, we extend our best regards, Yellow Bus Customer Support Team
Written 26 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

BossefinStockholm
Stockholm, Sweden99 contributions
Took the red tour. A good way of making your sightseeing a little bit special from the usual hop-on hop-off buses. Little bit noisy and hard to hear the commentary in headphones.
Written 15 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you very much for having left us your evaluation, which deserved our best attention. It is very gratifying for us to know that in general we have been able to meet your best expectations and we are grateful that you have identified the aspects in which we must improve, since only this way can we provide an experience of excellence to our clients, as it is our objective. Best regards, Yellow Bus Team
Written 21 June 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

RobertStaicu
Cluj-Napoca, Romania46 contributions
Nov 2021
Excellent value for money. We have booked a 48 hour ticket for bus and tram. We get included in the ticket price free tram tickets, a lift ticket and a monorail ticket.

Best way to discover Lisbon is thru this famous trams.
Written 25 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nadine G
9 contributions
Jan 2020
We booked a 72 hours ticket. First everything was good. Then one of our group lost the ticket. Even we had a receipt we didn't get another ticket. The girl from the information point told us that she had to buy that ticket by her own. Okay. Very nice from the company. Even we could prove that we bought the ticket we didn't get the substitute. Anyway. Then we tried to make the boat trip that we had paid for. It was the last boat and we were 5 seconds too late (because of the drama with the ticket). They saw us, closed the door and drove away. Next day we tried to do the boat trip again – but the boat didn't start because of fog. So we couldn't do the boat trip anymore. Nobody wanted to pay us back the money we lost. We're very sad about how that company treats its customers and empoyeers. Lissabon was perfect – except that.
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you so much for taking the time to leave us your evaluation, which deserved our best attention. We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation. Thank you for your attention, we extend our best regards, Yellow Bus Customer Support Team
Written 30 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sian K
London, UK7 contributions
Jun 2022
This is a lovely way to get to know Lisbon and find your barings. I wish I had taken a notepad to note down all the places I wanted to go back an see more of. At the moment it is not so much hop on or off. Get there early to ensure a seat because this is a popular tour.
Written 12 June 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mickigirl1310
Gerrards Cross, UK688 contributions
May 2018 • Friends
So my friend and I waited one and a half hours for the tram to arrive at the starting point. The queue was getting longer and longer in the hot sun. Finally the tram arrived and the girl who sold us our ticket did not at any point warn us that there may be a problem with the trams running that day. So we purchased our tickets. The tram arrived and sat for about 20 minutes while the driver visited the toilet!!!!
Finally we boarded the tram and took our seats. We got off about 15 minutes into the tour to explore the top of a hill which had a restaurant and shops, fully intending to resume our tour after lunch. After all this IS a hop on hop off tour.
We had lunch and having been told that the trams run every 20 minutes, we waited at their tram's stop to pick up the next tram and resume our tour.
We waited....and waited.....and waited......a full hour and a half. No tram appeared..at all.
Finally we admitted defeat and in desperation hired a tuktuk for €60 who took us to the places wanted to go.
So apparently without telling us, the trams stopped after lunch, and basically left us tourists in the lurch.
My hotel contacted the tram company to request a refund of the €20 each that we had paid, but that was not forthcoming at all.
Other guests at our hotel complained to Reception about this company too, we were told.
So the best advice I can give you guys, the readers of Trip Advisor reviews is NOT to take this company. There are plenty of other companies who provide the same service.
The contempt and carelessness with which this company treats tourists, makes it clear that this is definitely a company to avoid. Other wise like us you will be spending more money than you bargained for.
Written 23 May 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

michaelwoollard56
France725 contributions
May 2018 • Couples
What a nightmare! We were a group of four and paid 20 EU per person. We were never able to get on the tram as there was never enough space for four or we were pushed aside. Of our precious first day in Lisbon we spent THREE HOURS in a queue for the red tram. It was only after we caused a huge fuss and were supported by others in the queue that we were allowed on a tram.
This company is disorganised and have no idea how to communicate with customers. They have no queuing system
We enjoyed seeing Lisbon by tram but you can do this by bus, car, and next time we would take a tuk-tuk.
Don't waste your time! We tried several times to ask for a refund or a changed ticket but were always told to go to the ticket agent. Totally unhelpful staff and terrible systems.
Written 12 May 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DownersAustralia
Melbourne100 contributions
Aug 2019
My husband and I decided to purchase two tickets to the Tramcar Hills Tour after a free walking tour we had signed up for was canceled. We approached the company at Praça do Comércio, just as the tramcar was preparing to depart. It was sold to us as a 'Hop-on-hop-off' service. The tramcar departed once it was full!!!
The first location recommended to us to get off was Castelo de S. Jorge. We were given earphones and listened to a pre-recorded guide, which was ok. The tramcar was often caught in traffic, which did not bother us. We decided to get off at the designated stop to visit Castelo de S. Jorge. Four passengers got off at this stop from a total of 20 or so on the tramcar. We visited the castle and then headed back to the designated stop to get back on the tramcar to continue with the tour. There were approximately 12 passengers waiting to get on the tramcar. One did arrive, and three passengers got off. This allowed three waiting passengers to get on. The rest of the group was told to wait another 20 minutes for the next tramcar to arrive. There was no guarantee of a seat being available because we knew they departed Praça do Comércio only when fully occupied. We had 9 people waiting ahead of us, for 2, 3 or 4 seats to be available??? We decided to give up on the tour and get an uber back to our hotel extremely disappointed with this so-called 'tour'. Bypass this group and find another option.
Written 10 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you so much for taking the time to leave us your evaluation, which deserved our best attention. We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation. Thank you for your attention, we extend our best regards, Yellow Bus Customer Support Team
Written 12 October 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jimchambers126
Bury, UK17 contributions
Paid 40 euros for 2 tickets on the tram last week. We were told we could get on and off and trams were every 20 minutes.
Got off after 2 stops for a drink and a wander. Went to get back on and had to wait 1hr 15 mins for a tram. When it arrived it was full and was told the next one would be 40 mins. We ended up walking back the way we came for a refund from the customer service booth.
They weren't interested and simply said "it's not our problem."
Also the other 2 members of staff in the back ground were clearly talking about our dilemma and laughing.
Emailed the company with photos of our receipts and they haven't even had the courtesy to respond.
Felt completely ripped off. Avoid this "service" and get a tuk tuk instead
Written 15 May 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 26
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Yellow Bus Tours
Safari66385065919
Safari66385065919
00
Not recommended
Buses cancelled owing to broken tour audio system, bus driver talking on mobile phone and wasting time (15 minutes)
Robin M
Robin M
00
Lines are an hour long.
The speakers earphones didn't work at all and the lines were an hour long. Not work the time.,.......
Marisol457
Marisol457
00
Fantastic
Absolutely fantastic and at very good price. Plenty stops to see everything, bus running every 20 o 30 minutes. Che
Highlandersj2240
Highlandersj2240
00
Sunset River Tour
Fantastic experience, crew was helpful and welcoming. Safety procedures were in place. There was also a singer incl
d0llysnr
d0llysnr
00
Not great!
Extremly rude driver and felt some of the stops not very interesting - long waits between buses! Just found them no
F8595XMgeoffh
F8595XMgeoffh
00
Meh.
We booked tickets, then read the bad reviews but decided to turn up anyway. When we arrived the attendant refused
N3739MKdanielac
N3739MKdanielac
00
Extremely convenient
It was a great experience. It saved us a lot of time since we didn't have to get parking or figure out were we were
allan p
allan p
00
Mixed
There are 2 main bus tours both of which are a high standard of cleanliness and punctuality. The on board headpho
MatthewN302
MatthewN302
00
Yellow bus tour slow and lack of buses
Had to wait 55mins for a bus to arrive and no way of knowning the schedule of times and when the next bus was comin
pianop2017
pianop2017
00
Weigh up the alternatives
The bus tour was alright but does not live up to any of my previous tours by other companies in different cities. T
SirWindy
SirWindy
00
NOT RECOMMENDED - use an alternative
June 2022. NOT RECOMMENDED. We bought the 96 hour ticket to use all four tours - VERY DISAPPOINTED. The Bus tour
richardbR5339IX
richardbR5339IX
00
Awful. Seems like a scam
Awful. Waited over 2 hours for a bus that never arrived. Myself and a large group of tourists eventually gave up an
ForezTV
ForezTV
00
What a mess to find the bus stop
We stay in Alfamad and were willing to take the yellow bus at 4 Lisbon cruise terminal bus stop ! No way it does no
Honey M
Honey M
00
Terrible Service !
The first bus we tried to catch was 45 minutes late, when the driver simply passed the station because the bus was
arP1654FA
arP1654FA
00
Amazing experience!
Loved the tour, it exceeded my expectations :) The staff was very friendly and helpful and the whole experience fro
Frequently Asked Questions about Lisbon Hop-On Hop-Off Tour by Tram


Lisbon Hop-On Hop-Off Tour by Tram price starts from £19.27. Discover and book Lisbon Hop-On Hop-Off Tour by Tram on Tripadvisor

Lisbon Hop-On Hop-Off Tour by Tram cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Lisbon Hop-On Hop-Off Tour by Tram on Tripadvisor

Lisbon Hop-On Hop-Off Tour by Tram is hosted by Yellow Bus Tours. Read reviews, discover additonal experiences or contact Yellow Bus Tours on Tripadvisor. Discover and book Lisbon Hop-On Hop-Off Tour by Tram on Tripadvisor