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Arrábida Natural Park Private Tour from Lisbon

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From
US$168.32
Date
2 travellers
Overview
Itinerary
+
You'll get picked up
See Important Information for details
  • 1
    Setubal
    Stop: 40 minutes -
  • 2
    Portinho da Arrabida
    Stop: 40 minutes -
  • 3
    Praia do Portinho da Arrabida
    Stop: 40 minutes -
    See details
  • 4
    Sesimbra
    Stop: 60 minutes -
See Important Information for details
Highlights
    Important Information
    Departure Point
    Traveler pickup is offered
    Pick up at your hotel

    Airports

    • Lisboa Airport, Alameda das Comunidades Portuguesas, Lisbon 1700-111 Portugal


    Ports
    Lisbon
    Departure Time
    9:00 AM
    Duration
    8h
    Return Details
    Original departure point
    Inclusions
    • Bottled water
    • Wine tasting
    • Driver/guide
    • Hotel pickup and drop-off
    • Transport by air-conditioned minivan
    Exclusions
    • Lunch
    Show More
    Additional Info
    • Confirmation will be received at time of booking
    • Not recommended for pregnant travelers
    • Infant seats available
    • Children must be accompanied by an adult
    • Minimum drinking age is 18 years
    • This is a private tour/activity. Only your group will participate
    Cancellation Policy
    For a full refund, cancel at least 24 hours in advance of the start date of the experience.
    2Reviews0Q&A
    Traveller rating
    • 0
    • 0
    • 0
    • 0
    • 1
    Traveller type
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    • English
    This was our second trip with "Lisbon on Wheels", the first being successful, but we had to work to get what we had paid for. We emailed the owner having returned to the Hotel about their itinerary for Arrabida trip: Albufeira lagoon - did not visit Praia das Bicas - did not
    Read more
    Response from Fernanda B, Proprietário at Arrábida Natural Park Private Tour from Lisbon
    Responded 20 Aug 2018
    Customers who do not pay their fare This review is an example of a lack of ethics, of respect for others and of bad faith. As a first example, on the Sunday tour we took the customers to lunch, and to our surprise we learned that these customers left the restaurant without paying for their lunch. It was hard for us to believe it. We were quite ashamed! We are also owed a € 103 tour. We admit to a mishap on the initial Arrábida tour, due to a discrepancy between what was offered and paid for and what the guide provided, but the client suggested that we do an extra half-day tour to compensate and in good faith, we agreed to do so: "... The part recompense for our disappointment would be possible for you to take us on Tuesday for half day tour to cover first 5 items on itinerary then return to Belem. These missing places were what I particularly wanted to see ... " In total, this couple got a total of13 hours and covered all the places that they did not visit on the first day and a few extra ones. In addition we also dropped them off in Belém, as per their request. On the day of the extra tour, the clients produced a listof the places they wished to visit, which was fulfilled with some extras. At the end of the tour they said that they had enjoyed it and appreciated our efforts. Later, and obviously on second thoughts, they ended up demanding a refund in full. That implied to us that the extra tour requested by the customers was a ruse and that their real intention was to ask for a full refund immaterial. This we find inadmissible and in bad faith. We quote: "Dear Nuno (Lisbon On Wheels), Although we enjoyed the tour with you on Tuesday morning, it required us to take a half day out of our precious time in Lisbon and shortened the time we were able to spend in Belem. We are not happy at all with Sunday's tour and are disappointed with what you said about a possible mix up of tours. We have looked through all the Arrabida tours you described on your website, and our experience on Sunday was not any of those tours. Maybe your driver took us on a tour that did not exist and used it as a way of spending time with another tour leader, rather than giving us a professional service. We request a full refund of the cost of Sunday's tour as the tour we booked was not provided. The day was not an enjoyable experience and we felt very upset that we had beented most of the day, which the trip on Tuesday did nothing to reward. I hope you will process the refund against the credit card as soon as possible. " As these clients already had the intention to ask for the refund whether the extra tour was carried out or not, we feel that adavntage was taken of our good faith. Notwithstanding the above, we agreed to refund, but we demanded the half day payment because that extra tour was not part of any booking. All the customers' requirements were fulfilled, both the extra tour and the refund. From the clients, we still await payment of the extra tour and restaurant bill. These are the tourists that nobody wants, whatever the country. They are never satisfied and think that they can demand the earth and take advantage of others without any scruple, with an absolute lack of ethics and respect for hard, honest work. They can ruin the reputation of credible companies with a thoughtless sleight of hand. We are disappointed and stand corrected in whatever it is that went wrong on our side, but this review is a teardrop in an ocean of 5* reviews.
    Read more
    About the operator

    This experience only has a few reviews, but you can read what other travellers have to say about the operator.

    By: Lisbon on Wheels
    213 reviews
    Certificate of Excellence
    MichelleD915
    Chicago, Illinois
    21
    Fantastic tour!
    We were fortunate to be able to book this private tour with José with very little advance notice, and we were
    Read more
    Adventurer782702
    21
    Private Tour Just The Kind Of Tour We Were Looking For
    The private tour with Jose (Joe-say) was just the kind of tour we wanted. He was the right amount of information,
    Read more
    Fortcomcast
    30
    Wow - A must tour when in Lisbon
    Have a good breakfast and get ready for a non-stop day. Jose was high energy, super knowledgeable, and an
    Read more
    bmatuszko
    40
    Great Half Day Tour with Ramiro
    Unfortunately, we did not have a full day to dedicate to Sintra, but we had an amazing half day trip with Ramiro!
    Read more
    Nickymerse
    Borehamwood, United Kingdom
    8137
    Great trip to Sintra
    This was a great trip to Sintra which accomodated our half day timing. You really need a full day to do
    Read more
    stephenmM8554QF
    88
    Not to be missed
    We booked this tour as an afterthought because someone told us that Sintra should not be missed on a trip to
    Read more
    Patti F
    60
    Fabulous Tour and a Fabulous Guide
    This was an amazing tour. We saw everything we wanted to see. Jose was so enthusiastic about what he was showing
    Read more
    DeanaPa
    Milford, Connecticut
    2321
    Great tour!
    We booked half day Sintra using Viator. Jose was our tour guide. He was amazing!! He was not only knowledgeable
    Read more
    Ellen28
    New York City, New York
    457264
    Private tour - Lisbon to wineries/Palmela to Evora with Jose
    We had our own itinerary making our way from Lisbon to Evora, stopping at recommended wineries and lunch in
    Read more
    thedavesummers
    Washington DC, District of Columbia
    42
    Amazing tour, Jose was the absolute BEST!!
    Ok, real talk... if you want to visit Sintra, book with Lisbon on Wheels and request Jose. One of the best tours
    Read more
    tuckercal34
    Blue Mountain Beach, Florida
    15054
    Wonderful tour!
    Ramiro picked us up promptly at our apartment as we were the only passengers! He was very very friendly and a safe
    Read more
    marketingvicki
    Ashland, Oregon
    61
    Beautiful Region!
    We had a great tour guide. We are also in the wine business, so we wanted to get a sense of the regional wineries.
    Read more
    linaluiz62
    Watsonville, California
    41
    Sintra Complete Experience
    I was so pleased with the tour. Our driver was outstanding, knowledgeable, friendly, safety-conscious, and had
    Read more
    peterpantastic
    London, United Kingdom
    3843
    Uninspiring tour
    Our driver Ramiro was lovely, but I have some disappointing feedback about the rest of the tour.  Firstly, I
    Read more
    ivanmH9917ZE
    Florida
    11332
    You can CUSTOMIZE it!!!
    First let me start by saying that our tour guide Jose Ribeiro was phenomenal, his energy and enthusiasm while
    Read more
    Key Details
    • Duration: 8h
    • Mobile Ticket Accepted
    • Instant confirmation
    • Hotel Pickup
    • Languages Offered: English, Portuguese
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