Hi Explorer787626, Thank you for sharing your experience with us and for choosing us in Lisbon. We love to hear back from engaged travellers such as yourself, as your feedback helps us to continue making improvements and ensure that tours and experiences promoted by SANDEMANs NEW Europe meet the high standards that travellers expect of us. We are sorry to hear that your expectations were not met on this occasion. Whilst the tour’s route, content and inclusions/exclusions (like transportation) are listed on our website and marketing material, the independent guides we work with may alter the tour in order to suit their own style and each group’s dynamic. We feel this adds a personal touch that makes tours promoted by SANDEMANs fresh and unforgettable, but it may also mean that the tour’s stories and sites are not in line with every guests’ preferences which, unfortunately, can be a difficult situation to avoid. While on the whole, the vast majority of guests are extremely satisfied, we do state on our promotional material that all the tours do differentiate from one another due to the individual nature of the guides we work with. Thank you once again for taking the time to share your thoughts with us. We hope this experience will not prevent you from joining us again in the future. All the best, The SANDEMANs Team