I would recommend against booking this transfer if you need to make a connecting flight to Bergen. Even if you update the company on a missed connection you will not be picked up and you will be charged unless 24 hours notice is given. The company does appear to be following the cancellation policy. I was naive in thinking they would respond to connection delays. This company may be good for all other transportation so I am only recommending against them in the specific case of connecting flights. I chalked this up to a lesson learned until I saw the company's factually incorrect response to my review. They claimed "if You had informed us already when You knew Your flight from the US was delayed, it would have given us time to help You out, and we would of course have done so even if it was shorter than time than the standard cancellation policy." They were informed and did nothing. I sent 2 messages from New York at least 8 hours prior to pickup about our flight delay. The second said that unless our connecting flight was also very late we were going to miss our connection. I said that I would contact them when we arrived in Amsterdam when we knew our new flight information. Upon arriving in Amsterdam I saw they had not responded to my messages. I then messaged them with our new flight info. I was concerned that I was messaging the correct place until they responded promptly to my updated flight message by saying the were charging us per their cancellation policy. They also quickly responded when I questioned their decision. I understand they have to have advance notice of a flight delay and reluctantly accepted their decision on the cancellation policy. What I can't accept is their claim that if they are informed of a flight delay they will help you out. They completely ignored advance notice and did nothing to help. I would now hesitate to recommend this company for any purpose.