We used Nexus and the staff in the hotel were helpful, especially when our excursion on the Segway was not what was advertised . The Nexus reps at the hotel were shocked that the trip we had differed so much. They even stopped advertising the trip. We were advised a refund would be approved. Since coming home, 3 emails, 2 instagram messages and a Facebook message...we have not recieved any comms. I was reluctant to write a review , but feel this is the only was to get a response. Please can we have a refund for the $200 we were promised. Thank you, Bryley

Very good ,very fun.the whole family enjoyed this and had a good time making are own chocolate bar.lunch is included with ice cream for dessert.

Darren was a great tour guide and everytime we stopped, he took beautiful pictures of my boyfriend and I! He provided cold beverages and answered any questions we had. This was such a fun UTV ride!!

Terrible. We chose to do this on the last evening of our honeymoon. It took us 1.5 hours on a bus even to get to the dock. We missed the sunset then to make matters worse, we were about 100 yards off from the dock and the engine overheated and they could not turn it on so we sat still bfor hours staring at an oil refinery. We were told we would get a refund and when we enquired about it with Nexus tours, they offered us 20% off. Extremely unsatisfied with the service overall. Suggested tour would be anything with Knotty Girl. Very enjoyable experience and customer service. I will never book anything with Nexus Tours again. See photos below of them working on engine and where we sat for the entire trip.

Our interaction with Nexus Tours was through our hotel, Royalton Saint Lucia. The staff person was really nice. Typically, we do not do excursions but my husband wanted to do a non-hotel affiliated boat ride and I objected. As a result I ended up booking an 8-hour Catamaran tour with NexusTours. The original expectations I had about our Catamaran tour was water on board, shade, bathrooms and a boat that is not packed. There was plenty of water on board. However, shade was limited to a few passengers and the cruise was 2 hours to first stop. It was super hot and uncomfortable. Also the boat was packed, at least 50 or more people. I was promised this would not happen. Then, the transportation to the first stop at Sulphur Springs was packed with passengers and no AC. Once we arrived to the Springs we could no longer bare the outside temperature with no water or place to cool off. We ended up paying $200USD to have a taxi take us back to resort. So excursion ended up costing nearly $600USD. My suggestion is to be fully transparent with travelers to make sure they have clear expectation about, duration time for cruise to/from, limited shade, crowds, access to water, bus conditions, and outside temperature, especially for those that are not familiar with the climate. This way travelers can really assess if this tour is right for them.

Tout Bagay tour. One to definitely go and see. Booked with the lovely lady Heidi from Nexus tours. Left the Royalton hotel by mini bus down to Rodney Bay then on a catamaran to the Soufriere where you see the Pitons. Firstly you go to Toraille waterfall but be warned it’s cold but fun! Then you have the chance to pick either the mud bath or the volcano tour. My wife did the mud bath with one son while I did the volcano with our other son. Both had enjoyable experiences. The tours last about twenty minutes on each one and then you go for a snack at a restaurant. Then it’s back to the boat with plenty of refreshments on board and where after a short while you get the chance to go snorkelling plenty of fish to see but not enough snorkels so bring your own if you have one! Once we set off again they pull into Marigot Bay for a few minutes then it’s back to Rodney Bay and the Hotel. It was around an 8 hour trip but certainly would highly recommend to anyone. Well done to Nexus St Lucia and the crew on the catamaran.

We didn’t do the party cruise but did Tout Boget cruise. But it won’t give me that option. Amazing boat day trip to various bays, The Piton Mountains, volcanoes, mud baths, and snorkelling experience, waterfalls and a local town. Guides were so knowledgable with information provided consistently both on the boat and off it. Staff could not be more helpful, serving drinks and running around helping everyone. Relaxing boat ride but enjoyable day discovering many beautiful places in St Lucia x

I paid for a private luxury round trip transfer to and from UVF (the St. Lucia airport) for 2 people. Here is the 1 reason why I highly recommend going with another company — 1) unorganized, and rude representatives. When you book with NexusTours you are asked to select the category of your car (i.e., private, shared, luxury, etc.) and the amount of passages. No where are you asked to indicate the amount of bags you have. I booked a private luxury round trip for 2 people. We each had 2 bags, the standard amount of bags. While the transfer from the airport to the resort was fine, the issues started on the transfer from the resort back to the hotel. For starters, you will NEVER receive any type of call or confirmation regarding your pick up time. My sister-in-law who was also on the trip booked her travel through another company and received multiple confirmations and instructions for her departure time. We both found it odd Nexus never attempted to provide any guidance. So I take it upon myself to walk into the Nexus representative office and ask for confirmation, pick-up time, etc. Maria (the Nexus rep) asks me 1 question — what is the name on the reservation? I tell her the name, she confirms “Yes, we have you booked for a private luxury transfer for 2 people, meet in the lobby at 10:20am”. Not once did Maria indicate to me that I was only allowed to have 1 bag per person for this trip. The vehicle I was offered had room for only 1 bag per person. The driver was extremely polite and waited for us to come up with a solution. Maria rudely insisted this was my fault because I never indicated that each person had 2 bags, AGAIN—a question I was never asked nor prompted to tell. I could understand if we each had 3 bags, but 2 bags per person is pretty standard. I then reminded Maria that she herself didn’t ask me how many bags when we spoke in person the day before, nor was I asked how many bags when I booked the transfer. Maria’s response “well you didn’t book with me”, which 1) didn’t even make sense because you are a Nexus rep and I actually did speak to you to confirm and 2) that response was just rude and unhelpful. In the end Maria made it clear that she would not send another luxury private vehicle that could fit everything, nor would she give us a refund. We were told to send our bags with another vehicle (on a bus) and just hope we get reunited with them at the airport. Again, our driver was fantastic and this was not his fault at all. He was quite understanding. But again, if you want a smooth booking, confirmation and helpful people — please stay away from this company. There are other companies on the island. Book with one of them.

We were told that the boat would have about 30 people by the hotel tour representative, so disappointed that there were 60 guests on the trip. The food was very good and the staff were great.. fun atmosphere and they were organized. The snorkeling sites were good choices. Snorkeling with 60 people was bad! However, less than half tried for the 2nd time, so much better and by the 3rd snorkel site there was an option to go to a beach and snorkeling was easier- though not the best site for snorkeling near a beach. It became a drunken party for some people... over flowing booze. Next time, if you really like to snorkel, this is not a great choice. If you want a party and snorkel -- then it is a good choice... not my normal choice. Note, the staff were very good and I enjoyed their company and organization. Nice views from the boat. Okay for party types. True snorkelers.. find something else.

We did the Bean to Bar tour on a family vacation. Our kids are under 10, so we wondered if they would be interested in the tour itself, but Monique was a wonderful guide and in addition to giving a great presentation she was welcoming and connected with the kids. They had a great time (especially with making the chocolate) and are still talking about the experience!

Great Views!! dangerous rum. punch!! We had a blast!! The crew was awesome! Everyone had a great time!!

I cannot express enough how truly exceptional our experience was on this catamaran tour. From start to finish, it exceeded our highest expectations in every possible way. First and foremost, the value for money on this excursion is simply outstanding. The memories we created are truly priceless compared to the reasonable cost of the tour. It's a fantastic deal that offers so much more than what you pay for. This adventure during our summer vacation turned out to be the highlight of our SUMMER SHENANIGANS . The catamaran tour was not only breathtaking but also incredibly engaging, even for our four year. The crew went above and beyond to make the experience enjoyable for all age groups, and our toddler was absolutely captivated throughout the journey. I unequivocally recommend this catamaran tour to everyone- It's a perfect blend of relaxation, exploration, and fun, all set against the stunning backdrop of the island's beauty. Five stars just don't seem enough to rate this incredible trip!

We enjoyed a great ATV tour and we also participated in catamaran excursion. Both activities were well planned and punctual.

Nice boat ride. Great staff/crew. The waterfall felt great. Reason for 3 stars instead of 5: 1) Music too loud. Couldn’t hear the person next to you. 2) Since so hot, would have been better to “snorkel” on the way down rather than on the way back just for some heat relief mid-way. 3) Only a few seats in the shade of the boat. Everyone else sitting in full sun for the 4-5 hours on the boat-two people had to be treated for over heating. 4) Reason for “quotes” around the word snorkel above: a) you’re accosted by local guys on kayaks coming up to the boat trying to sell stuff when you arrive at the “snorkel” site with their passive-aggressive attitudes. While they may be harmless locals just trying to make a living, as a tourist, you don’t know what their intentions are so you suspect the worst. They prop up to the side of the boat and can easily grab a tourist’s stuff when the crew aren’t looking and while the tourist is snorkelling. Saying “respect” and “darling” doesn’t hide the underlying tone that we’re all fully hearing. 2) at the “snorkel” site, there is nothing to see but seaweed and mud - nothing worth snorkelling.

Had a really good time on the party cruise. The staff were very friendly and welcoming. There was plenty to drink and the music was great. The atmosphere was brilliant. Which I believe was down to the staff’s hosting skills My only criticism is that although the food was tasty. We did not think there was enough for the amount of people who were on the boat. Also as we were staying with family and not in a hotel/resort like many of the other guests. We had to take a taxi there and back which added to the total of our cost