The trip to Waitapu and Waitomo is so great and definitely worth the price. Hermes and Edson help us with everything. Hermes shows us every beautiful scenery while on our way. Something interesting about diary cows and sheep and the nature. Edson takes us to the Waitomo trip and drive us back to Auckland. Waitomo is something you never want to miss. We also visit a dam somewhere in the nearby town, which is so beautiful! Recommend!

The Rotorua Escape tour is fantastic! Happy to meet Petez and have him with us. We have learnt so many things about New Zealand during the trip, and he pointed us to every small spot that has good scenery or interesting things to know. Te Puia looks great and the buffet is good. There are breaks between each item, which is perfect. Do recommend!

Such a fantastic experience and a brilliant way to see NZ. Everyone at FlexitoursNZ were amazing including Pete and Jenny. Such a calm and friendly environment they create and definitely would book back with them again when in NZ

This tour was an absolutely wonderful experience! I appreciated the slower pace of getting to explore different areas of Rotorua (geothermal spots, stunning lake overlooks, redwood forest) in the morning. The buffet lunch was really lovely with nice food that I don't think you could get except in the nicest restaurants. The afternoon activities were by far my favorite, with the Māori cultural show and the grounds tour. The cultural show included beautiful singing and dancing with brief explanations of the meanings of the various elements, which made it so memorable. And the grounds tour was also great. We saw hot mud springs, exploding geysers and Kiwi birds. One of my favorite elements was seeing the school and watching the students and tutors carve wood/stone and weave baskets. The cultural elements made for an experience that you literally could not get anywhere but in New Zealand. And I must end by sharing how incredible our tour guide Pete was! He was very lovely to talk to and answered all of our questions, definitely not relying on a script. It was so meaningful to have a guide of Māori descent to give us further insight into this beautiful country. He even told us a beautiful Māori legend on the drive home, and I truly feel so lucky and privileged that he shared it with us. This tour was one I will not forget, and I would highly recommend it!

It was a long day, but very much worth it to see such an amazing part of New Zealand. Chris was a fabulous driver and kept us all on our toes. The pictures don’t do justice to the amazing sites of Rotorua. TE PUIA, the Māori cultural experiences was very informative and getting to see both Kiwi’s was pretty cool. Lunch was delicious and everyone was so wonderful and welcoming.

Amazing tour! Edson was great and my kids loved him! He even did magic tricks! He is very knowledgeable and on time. He made the long drive very comfortable. Thank you!

Amazing! We lucked out in that we were the only people on our tour, so we had such an enjoyable personal experience with our FlexiToursNZ guides (Edson and Jenny). Both were so knowledgeable, friendly, and lovely. We also lucked out with the tour guides we had at Hobbiton and Waitomo Caves, as they made the tours so enjoyable. Overall great experience, would recommend.

We had an absolutely wonderful time on our trip to Rotorua. While the travel time was long, our guide, Louise, kept us thoroughly entertained with her expertise on local landmarks, Māori history and mythology, and current events in New Zealand. We couldn’t believe 3 hours had gone by when we arrived! Once we arrived in Rotorua, Louise realized that our first planned activity to view the lake would not be best, as the lake was covered entirely in fog at the time. So instead, she changed our guided tour at Te Puia to an earlier time, allowing us the ability to view the lake later in the afternoon. We appreciated her quick thinking and flexibility to allow us the best possible experience! Of course, Te Puia itself was awesome, and we enjoyed the Māori cultural performance as our add-on activity. We would highly recommend visiting Te Puia with FlexiTours NZ!

FlexitoursNZ gave us the best service concerning our trip/tour to Rotorua. Everything worked ok and beyond the expectations. They accomplished and arranged all our requirements, so we had the best experience in this trip from Aukland to Rotorua for 2 days. If you have any doubt or inquiries, they answer the telephone and e-mails immediately. The drivers/guides, all of them, were amazing, and they drive very carefully. We visited 5 attractions, all of them wonderfull. This is really an excellent agency, and we recommend to everybody that come to NZ to get its tours.

The day was fine. I think for the money I paid there should have been more activities included in the itinerary. We were taken to Whakarawarewa only. While the tour in there was good and informative, there was nothing planned after lunch. An Impromptu visit to Goverment Gardens was offerd to us in the afternoon. I must say the lunch was very good and had many selections.

We were a total of 10 tourists of different nationalities,all families except for a young Japanese lady and myself travelling with "Flexi Tours NZ" to "Rotorua and Waitomo" caves. Our Driver/ Guide Mr Edson of Brazilian descent was hilarious and very informative throughout the 226 Km drive from Auckland CBD to Rotorua that began at 0645 hrs . Had booked the " Rotorua & Waitomo caves " tour costing NZ$ 455 at the "Flexi Tours NZ" office in Queens Arcade.At 0945 hrs we were finally at the entrance gate of "Te Puia ,Rotorua Geothermal park ".In a group tour everything is planned to the scheduled timing and our tour slot was allotted for 1000 hrs as prior booking is essential .Our guide took us on a walking tour and our first visit was to the "Kiwi Enclosure" where a pair of New Zealand's national bird the Kiwi are kept under "Nocturnal viewing " conditions. After the Kiwi enclosure visit our next stop was the "Mud Pools" having bubbling hot mud releasing Sulphuric fumes. Next was the amazing sight of the "POHUTU GEYSER" .The Geyser was spouting steam akin to a fountain and the surrounding ground was also emitting steam vapor in small quantities. After viewing the Pohutu Geyser from a distance we were transported by a toy train to the main entrance gate.Our next visit was to the building housing the New Zealand Māori Arts and Crafts Institute an indigenous traditional art school.It operates the national schools of three major Māori art forms. After viewing the artisans at work we next had a "Buffet Lunch" in the grand dining hall of Te Puia ,Rotorua Geothermal park . After lunch we boarded our Mercedes Mini bus and headed to Waitomo Caves. On the way we stopped at Government Gardens.Originally known as Paepaekumana, the Government Gardens are situated on the lake Rotorua's edge in downtown Rotorua.At 1520 hrs reached the entrance gates of Waitomo caves. Again there was a large tourist crowd and our guided tour slot was at 1530 hrs.Our tour guide Ms Cheryl was a Maori descendant of the original discoverer's of these caves over a 100 years ago.This entire Waitomo caves is now owned by the Maori trust and the employees are descendants of the original founder's of this cave tourism.Photography inside the caves is strictly prohibited and before entering the cave a professional photographer takes a photo of each visitor, a common routine at most tourist sites across the Globe.Entering the caves we were transported into a different subterranean World.Beautiful Stalactites and Stalagmites and very well preserved.We finally came into a cave chamber called the " Cathedral" whose natural acoustics was excellent and a Maori lady sang a traditional Maori song in this chamber .We got our first glimpse of the " Glow Worms" in a corner of this chamber with the subterranean stream flowing below.We finally boarded the small boat and were rowed across the narrow channel inside the cave.The cave ceiling resembled a night sky with stars shining bright as the glow worms illuminated the cave ceiling with their glowing bodies.After the boat ride we began our long almost 3 hrs journey back to Auckland finally reaching Sky Tower in Auckland at 1945 hrs. End of a very expensive but thoroughly educative and scenic tour of the New Zealand countryside and Rotorua Thermal springs along with WAitomo caves.

Great trip which took us through the beautiful New Zealand countryside. Loved the Glow Worm caves, and Rotorua. Highly recommend this trip!

This small group tour is an informative, convenient and cost effective way to experience the wonders of both Hobbiton and Waitomo Glow Worm Caves whilst being provided a transfer between Auckland and Rotorua or vice versa. I found our guides, Pete and Herms to be knowledgeable, friendly & engaging and, although a long day, a very enjoyable one! Highly recommend.

Had been very excited about this trip, but it fell quite short of my expectations. Our driver pointed out a few buildings on our way out of Auckland, then said nothing more until we arrived in Rotorua. When she did speak, she sounded tired and annoyed. We arrived in time to see the Māori cultural presentation. This was a $30 add-on for a 20-min show. A bit overpriced for what we received. The walking tour thru the grounds was the best part. Seeing the kiwis and the mud springs and geysers was thrilling. Several tour groups were combined for this part though, so we could not hear the guide at all unless we fought our way to the front of the crowd. The buffet lunch included in the price of the tour was fine. Fresh food, lots of choices. But the entire “Māori culture and hot springs experience” was finished in about 2 hours. For a “13-hour day trip” ( even with 6 hours of driving), I thought there would be more involved. Honestly, the biggest let-down was our driver. Her lack of warmth and interest made the rest of the trip rather flat.

Te Puia and the Glowworm Caves were fantastic. Edson was very nice, friendly, and engaging. My boys (ages 9 and 7) absolutely loved him. Great day trip!