Upon your arrival, the driver will be waiting for you in the arrival hall holding a sign with your name. After you meet, your driver will help you with your luggage and will escort you to the minivan. The way from the airport takes approximately 30 minutes. During this time you can speak with your driver in English about the city, about your time in Prague and what places you should visit.
Upon your arrival at the hotel, your driver will help you again with your bags and suitcases and confirm with you date and time your return transfer to the airport when you will be picked up again and brought back to the airport.