The tour guide Eddiebuddy was exceptional. He has a real talent for storytelling and his tour commentary alone was worth our time. Even on the self guided tour we spent a lot of time together on the bus up to the peak, down to the bikes and at midway pickup. The self guided part was the lower half for us and we had fun exploring Makawao and local roads. Of course the scenery and pics were great!

This was a really cool experience. The self guided tour should be more self guided. I understand that there are limitations of where you can bike but the point of self guided is that you want to get out and do your own thing and not listen to a tour. Our guide wanted to be a tour guide and earn his tip sharing everything he knew which isn’t what we signed up for as a self guided tour. The sunrise was amazing and the bike ride was awesome. Make sure you eat a good breakfast before because you may not be able to find anything for hours even though it sounds like you will be able to get breakfast at your leisure. We were starving by the time we could get food.

Perfect Day starter. Transported to the summitt to see the sunrise. Then bike down, lots of switchbacks, curves, so much fun! And even returnee us to our accomodaties. Great job Havier!

Very well organized-GREAT tour guides. Sunrise was stunning. Dress warmly! Bike down was exhilarating and beginner friendly. Anyone can do this. Glad it was guided. Top rate !!!

My family has been coming to Maui for several years but this is the first time we braved the early morning wake up to see the sunrise and ride down the mountain. Thank God we did! This was an amazing experience with a very well organized outfit. The initial check-in was flawless even for an extremely busy December 31 experience. The staff is funny and professional, which must be hard at 4:00 AM. Our family chose the unguided ride down which was both safe and enjoyable. Last but certainly not least we had the pleasure of Eddie Buddy as our driver and chaperone. This gentleman obviously loves his job! It is refreshing to encounter an individual as enthusiastic about their job and how it affects the customer’s experience as Eddie. Eddie deserves lots of the credit for making a 4:00 AM start enjoyable. Thank you!

Fabulous experience we had with our adult children and parents. We had experience levels from very timid to trail riders and all loved this trip. Staff are very friendly and professional and gear is top notch. Communication is excellent. Good to wear plenty of layers for sunrise at the summit as it was quite cold (and we had very little wind). Sunrise is such a beautiful experience. Our guide Dan shared wonderful knowledge as we were driving and his jokes made for a fun filled experience. Bikes and helmets are in excellent condition and the rain gear they provided was great quality Helly Hansen gear. Some on our group opted to wear as wind breakers cruising down the mountain even though we didn’t have any rain. We stopped in Makawao for a delicious breakfast at Freshie’s Maui and would highly recommend. This is a top notch bike company and we would highly recommend this trip. Worth every penny!

I'll start by saying we were on vacation, enjoyed a very beautiful sunrise, and have some fun memories from this excursion. The experience provided by Maui Bike Co was fine-- but incredibly aggravating along the way which made it feel like it was overpriced and I would have a hard time recommending this company to my friends. Prior to the day of our booking, we had messaged the tour company on the TripAdvisor platform to confirm the end time for the day. They said 10-10:30am which worked for our day, so we were looking forward to this activity. They also emailed us requesting a 3:50am arrival and had us complete the liability waiver forms. While one of the guides was on site by 3:50am, communication was haphazard, and the majority of his time was spent trying to get his iPad check in system to work and trying to get families to complete their waivers since the company had not requested this from everyone prior to that morning. Communication was sparse as we waited... The other bus driver/guide arrived around 4:15am with additional guests and he began fitting people with helmets and assigning people to the shuttles- each step was chaotic, from not knowing who had signed waivers, to determining who still needed helmets, to figuring out which bus everyone should be on. We finally departed the bike shop via 2 shuttles at 4:45am. From the dimly lit shuttle in the pitch black, they pointed out a white mailbox, the main street in Makawao, and another random yard telling us to remember to take a left, right, then another left at those landmarks. They also pointed out a church where everyone should check in before proceeding through the final stretch of the bike ride. It was a ton of information haphazardly shared that could have been communicated in a more effective way that we could all remember. We got to the summit around 6:25am. While not completely visible yet, the sun had already started to light up the crater and the area at the summit was packed. It felt like the disorganization led our group to be one of the last to arrive at the summit which was incredibly frustrating after guests had arrived with plenty of time to get on the road much earlier. The summit was beautiful and we got some great photos. The bike ride down starts outside of the official park boundaries due to regulations now in place which was disappointing. As bikes were being assigned and groups were being organized, it was incredibly chaotic because the 2 drivers/guides were trying to take directions from the 2 people who had delivered the bikes-- and there was clearly miscommunication since self-guided riders got assigned to guided groups and more. The TripAdvisor advertisement also advertised doing the switch backs twice- this was not offered. Instead we started the bike ride further down the summit than other bike companies, did the switchbacks only once, stopped before the town of Kula, had to wait for everyone to get to the shuttles, loaded all of the bikes in the trailers, drove about 15 mins down, then all riders got back on their bikes. While the start location and the Kula bypass are due to ordinances, it makes for a choppy experience and feels unworthy of calling this a complete offering. The disorganization at each step of the way further diminished the experience. I'll skip the final stretch of the bike ride in this review because we ultimately had to skip that. Due to all of the time waiting at Maui Bike Co at the beginning, waiting for bike and group assignments after sunrise, and waiting for the final riders halfway down the summit for the Kula bypass, we ran out of time to complete the ride. We took the shuttle ride down after the Kula bypass and got back to Maui Bike Co at 10:30am, the time we were told when inquiring about the excursion. We were glad to be done and wouldn't recommend this company (or experience) to others. The $1 park pass for sunrise is probably the best bet to ensure visitors can see Haleakala just as they desire. For those still reading and interested in why this was so disconnected..... In listening to the employees complain alongside the confusion throughout the day, we came to learn that the company offers direct booking as well as bookings through several third-party vendors like TripAdvisor. Additionally, they offer a variety of Haleakala packages available each day including the sunrise+breakfast, sunrise+guided bike tour, and the sunrise+self guided bike tour. With all of the different experiences and booking platforms, limited communication and day-of leadership, alongside a brand new sign-in/waiver system that the staff said was difficult to use, it's sufficient to say there was a lot of confusion about who had booked what and who should be where -- and the staff just isn't set up for success.

We had a very good experience on this sunrise tour. They made it easy, providing bikes and equipment for our ride. Our driver, Eddie, was very informative and safety conscious. He also shared a variety of local stories, Hawaiian culture, and myths of chieftains in Hawaiis past to help pass the time in the bus. Our family are all very experienced bikers, with significant road and MTB time under our legs. With that being said, we found the actual bike portion of the tour too short. 14 miles downhill passes by VERY quickly. It was neat and very unique from a traditional bus tour so we would overall recommend it vs riding all day. I would say, a small water bottle and a granola bar to be provided would go a long way. Other than that, pretty fun!

Fantastic ride. Absurd conformity with “no ride Kula.” Why in the world would there be a requirement not allowing bicycle riding on a public road? Dumb. Dumb. Dumb. Interrupting a ride that with all logic should actually start at the (10,000 feet) top, but starts outside the boundary of the national park is dumb. So starting at 6,500 feet elevation is silly. Stopping the ride at Kula to avoid offending the prima donna residents of Kula is even dumber. I love Maui. But the pretentiousness of residents is overwhelming.

Incredible! The sunrise was gorgeous and the bike ride down the volcano felt safe and exciting. But I have to say our guide, Eddie Buddy really made it an incredible adventure. His stories, jokes and information were a joy to hear. He and his crew made us feel very safe and watched over

It was an early start to the day but definitely worth it. The volcano sunrise viewing was spectacular. The ride down the volcano was exhilarating but we rode with caution as it is pretty steep with some hairpin turns. The tour guide drummed safety into us which was necessary. Dress warm in layers and oack some breakfast food. Overall, it was very well organised and a great experience.

An unforgettable experience! We were in Western Maui so pickup was at 2 AM (oof) to gear up and get to the volcano by sunrise. Make sure you layer with some warm clothes. They provide you with windbreakers which were necessary and appreciated and you may feel like you’re going to be too hot until you get out into the biting wind at the peak. We forgot gloves. Don’t be us. After the sunrise, which was spectacular, we made our way to the bikes and wind your way down the mountain. You have a guide with you leading you on a bike and a following vehicle blocking traffic behind you. A good setup for a very scenic ride. You really do want to be an experienced rider for this trip, though. Be comfortable controlling your speed on a downhill and leaning into turns on banked curves.

Weather wasn't our friend that morning and didn't see the Sunrise. We had raincoats and pants that kept us dry. Once we got started down the mountain we had much better weather. We felt safe and Russell was a wealth of information! He gave helpful advise. We got to the relocation stop and they said it was raining on the next leg so they took us back up for a second run instead. Beautiful rainbows and views. Well worth getting up very early! Thanks everyone. Friends from IL and CO

We started our first trip to Maui with a visit to Haleakala to see the sunrise. It was an overcast day, so we really didn’t get to see anything and were feeling tired from the 3am start time and a little disappointed, but when the guided bike tour started, that all turned around. Dru led our group of bikers, with Russell folllwing behind in the van, and they absolutely made the experience one of the highlights of our honeymoon. Dru and Russell’s love of Hawaii and biking and their corny jokes set the tone for our day and made it an absolute blast - the perfect way to start the trip! Don’t worry if you’re not in shape (we’re not) - the bike ride is super easy, and they let everyone go at their own pace. Highly recommend this experience, even without the magical sunrise!

Best guides and bike ride was fantastic!! We had a beautiful sunrise. We had SO MUCH FUN! We will do this next time we come.