The trip was really enjoyable and fun. Abdul, our guide made sure that we were always understanding everything, making jokes and telling us interesting facts. Overall I recommend the trip!

We purchased and paid for a round trip airport transfer with Easy Transfers. Arriving in Marrakech, we received confirmation, and our driver was waiting. He didn't not help us with our luggage nor was he friendly in any manner- ok bad day maybe. Arriving to the medina he said ok you walk now. It was almost midnight and we had no clue where we were going. We were told he would bring us to our Riad, eventually he did and of course he asked for more money. (Welcome to Morocco) The best came for our return trip when Selma sent rude WhatsApp messages about the delays in responding with our Riad address for the next morning (sorry Selma we were on a flight) and then we received a lecture that the driver would not wait for more than 5 mins. We confirmed again later that day to ensure the driver would be at the Riad at 430am and received verbal and written confirmation and Google map verification. 425am we were waiting, 430 waiting and calling after 8 phone calls and no answer from anyone at Easy Transfers we were panicking. No taxi in sight either. Our riad is frantically calling taxis and finally found one at 445am. We missed our flight out of Morocco and had to pay $500 for new plane tickets to catch the next flight in Paris to make it back to the US for Thanksgiving. We have been in contact with Easy Transfers and they have said these things happen. What? Are you kidding? DO NOT USE THIS COMPANY. THEY DO NOT SHOW UP ON TIME. ARE RUDE AND UNPROFESSIONAL. SAVE YOURSELF MONEY, TIME, AND HEADACHES

Basic trip but excellent vfm. Air-conditioned transport to Palm Grove (new mini bus), good admin support (replies to queries received within minutes), animals looked well cared for, very personable host and guide. Long enough ride around the local area, with Hamid and Abdul, to enjoy the camel riding experience without numbing the backside. Fun couple of serene hours away from the hustle-bustle of the Medina. Would recommended to anyone.

Ended up doing the tour alone. Agreed meet up time was 12-13:00. I arrived a little before 12pm. I messaged to confirm I was there. I heard nothing back by 12:30pm. I called, no answer. Finally called back at 1pm to reschedule for 3pm!!!!! I just went on the walk myself, got offers from tour guides there for a full tour between 50-100Dhm, but it was easy enough to read online and DIY.

A lovely day traveling up to view ouzoud falls. It's truly stunning and worth the long trip and climb. I had done this excursion once before and wanted to share the experience with my new husband. The guide was excellent, especially as I managed to leave my inhaler behind and it was extremely hot. The stop for food was better than previous, a gorgeous restaurant and delicious food with stunning views. Was a shame there was no rainbow over the falls but can hardly blame them for the weather! It would have been a 5 star review except for the drop off where our names were called out so we got off, only to discover we were on the wrong side of Marrakech! It would have been an extremely long walk had we not had money for the 15 minute taxi ride!

The pickup was 20 minutes late. We were not taken to the Setti Fatwa waterfall which was included in the tour itinerary. Our guide Hussein was warm and friendly.

We normally book excursions via tour operator TUI. This time we chose to book this excursion directly. This certainly did not detract from the quality or experience and it was even cheaper. The contact with the provider was excellent. We were pre-informed about the pick-up place and time. The transfers went well (incl. breaks). Ouzoud itself was great. Beautiful surroundings. Another nice thing about the excursion was the presence of locals. They surprised us with beautiful dives from the rock wall near the waterfalls. Also a word of thanks to the guide. Excellent guidance and fluent in several languages.

We didnt book this direct we booked using TUI app. Booking was easy and had confirmation fro TUI and the tour operators (easy transfers) within 10minutes Had whatsapp messages confirming pickup time from hotel and drive was prompt. Stopped in the town and swapped to bigger minibus who was waiting for the two smaller pickup minibuses. Journey was long but was told in description when booking of this. On route we stopped at local service statiom for refreshments which was nice and resonable priced. Did the same on route back. When we arrived was met by guide who was informative and spoke several languages. Wouldnt recommend the trip for anyone with mobility due to steep incline and 100’s steps (500 to be precise) guide was helpful and stopped when needed for photo ops and refreshments. Gave 4* due to booking trip with boat ride but actually being made to pay extra for this when there but it was good. Didnt get much time (10mins precise) for any swimming when told it would be around 45mins so little disappointed. Stopped for lunch which was 230MAD (£20) for two including 2cokes. On way back up was given oppurtunity to see monkeys and was told by guide there was no obligation to pay for pictures if someone took them or offered ro take them. Monkeys was good and paing a little for the fruit and nuts was worth the pictures. Would recommend the trip.

Our guide was extremely helpful, friendly and informative. We thoroughly enjoyed the day and would book with them again.

- I've booked for an Italian speaking guide : the guide COULDN'T speak Italian AT ALL, he just confused Italian with Spanish. I'm Italian and I'm a language teacher too : I had to translate from English/Spanish the explanation to my friends who couldn't speak English. - We didn't visit all the places listed in the tour. - The tour lasted 3 and 1/2 hour , instead of 5 hours, as stated in the voucher. - The pick up and drop off should have been at our place or, at least, close to it: but it wasn't : we had to take a taxi to arrive at a very far meeting point. Not to mention all the arrogance he had during all the tour... I contacted EASYTRANSFER but they didn't help us at all. When I reported everything to the broker company where I had booked the guide (GETYOURGUIDE), they just denied everything, so I couldn't have a total refund. The company was really incorrect and not transparent.

El houssine was a very friendly and knowledgeable guide/driver. He took good care of us and made it a very pleasant trip.

Hussain was perfect! He was really lovely and couldn’t do enough to help. His English was brilliant and he explained everything brilliantly.

Hussain Told Guide was awesome! We had a very pleasant experience with him going to the Ourika Valley Tour! He was very knowledgeable, kind and friendly. Definitely recommend him! We were in great hands as he held our hand to make sure we safely made it to the waterfalls.

The description didn’t do the trip justice. The driver and tour guide, El houssine was amazing and took us to the best locations around the waterfall and went out of his was to help us navigate the terrain.

Wonderful tour and great people They were extremely sweet and the camels looks well taken care of. Had tea at the end and wonderful conversation