I signed up a 7 days 6 nights tour for West Madagascar on 13 Nov for the tour dates on 22 Nov. at the price of ~ usd 2100 per person A day before my travel, I was informed that we were under the waiting list of the promised domestic flight from Tana to Morondava ( as part of the tour package) . I was told that I signed up the tour last minutes while in the term n condition it states 7 days in advance and i have double checked with the agent about my specific request on the flight before booking. Additionally, I asked to visit Tsingy which is part of itinerary ( which is also part of the tour package) which was cancelled a day before my travel. I was asked to take 20 hours drive back and forth for the 7 days trip (which mean 4 days in the car purely jus to travel between Morondava to Tana). It was a nightmare. Out of those nightmares, to be fair is across africa managed to get a one way flight for us. The arrangements could have been done more honestly and transparently

We had an awesome time Great views and we made beautiful memories and took lots of pictures Book your tour with Africa tours and travel for the best experience of a lifetime

The highlight of my trip was the magnificent Okavango Delta. This permanent water source is a magnet for animals, The presentation and delicious cuisine triggered all of my taste buds especially when they spoilt us with a surprise bush dinner at the waterhole. I couldn’t resist as I ended off my journey with a few body massages at the brand new “Jwapi Spa”.

The reserve has all that it takes for a Safari in Africa. A visit to the Maasai village was very nice, especially the dance.

Thanks to ACROSS AFRICA TOURS &TRAVEL we had a memorable holiday! We spent almost one week in Masai mara Across Africa team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask for more

We went with Across Africa tours It was absolutely amazing. The service,advice and help we got was above any expectations.

Traveling with Across Africa tour was the best experience ever We spent 15 days in Marrakech, Atlas Mountain, the Sahara, and Essaouira. The trip was well planned and the hotels were well curated.

Traveling with Across Africa was an absolute pleasure. Their attention to detail and personalized approach made our vacation unforgettable. ...

If it weren't for our local guide that were amazing and did the hard work, this rating would be completely lower. When we agreed to book on this trip we were given the itinerary along with our hotel stays. But none of the places we stayed were what was advertised!!! Even if we say "of similar" accommodations, they were not even equivalent to the price range of the one we paid on. Failed to notify us of any changes. It was completely frustrating as this was our honeymoon. The worst part is that we have made our complaint to them and they have not even attempted to reach us while we were there to explain what happened. Completely dishonest!

I only had a few days to visit Kenya and Across Africa Tours was able to design my trip the way I wanted it. They did so with ease. The lodging was fantastic, the shuttle person was wonderful, and the safari guides were also very good. The company was quick to respond to questions I had before and during the trip. Their efforts made our Kenya experience an unforgettable one.

We booked this tour with this company through Viator and it got cancelled 48 hours before depature, so we stood there empty-handed with a luke warm apology during peak season. We had no alternative place to stay, no airport pick-up anymore since it was all part of the package and no desert experience. Although a cancellation was mentioned as a possibility in the fine print we were absolutely not expecting this during peak season when every other tour was booked solid. It caused a lot of anxiety and stress and we were lucky enough to find a last-minute-replacement with the super friendly and helpful people from Detour Africa Tours. Cancellations on such short notice are a total no-go and turn-off. Never happened to me before and I travelled lots of countries all over the world. They put the blame on Viator - well, then they should not work with Viator anymore since it is definitely pissing off tourists. Would never book with them again - unreliable and nerve-wrecking. Nothinh you need on your vacation.

I booked a tour. But the tour content turned out to be different from what I expected,so I canceled the next day. Unfortunately most of the money was not refunded. They hadn't even made any arrangements for hotels or tickets yet. This is an unreliable company.

We ( 2 Canadian seniors) recently did a trip to the Horn of Africa with Across Travel Tours. There were some major planning issues with this travel agency. They responded to my concerns in a patronizing tone blaming us for the issues. We spent almost $10.000 and expected better service. I do take responsibility for the following: 1. I should have used a travel agency based in Africa that had knowledge of how things work . 2. I did buy a second visa to Ethiopia as they suggested, but it turns out I needed 3. I should have listened to my consulate and not them. 3. I was informed by my consulate and Ethiopian airlines that if all our airline tickets had been booked on one reference number- I would not have needed any visas $80 usd pp x 3). The airlines would have provided hotel rooms with dinner x 3 and saved us considerable cost. When I informed Across Africa about this I received no sympathy, concern, or help. I was told I was trying to break the rules of the country. Upon entry, on all 3 occasion we were asked why our flights/plans were booked this way. I do take responsibility for choosing a travel agency that is uninformed. 4. We were required to take another 2 hotel rooms in Addis Abba even though we already had one booked through the agency and we did have a visa. This was our problem of course because we did not book with a travel agency that is aware of all the requirements and nuances of booking in Ethiopia. 5.,the trip cost us $1000 usd more because of these issues which could have been avoided if booked properly, On each of the 3 entries to Addis Abba we spent 90 min. Just trying to get in with the hotels and visas we had. This was all our fault of course. 6. No refund for the extra expenses was offered. Let the buyer beware- choose an agent situated in the country you are going to. Another issue, we booked this trip with a quotation of approximately $4500 . Then we booked our overseas flight. The travel agency then doubled the price saying they made a mistake. We tried and could not refund our flights so we went forward. Yes, again our mistake for not recognizing the ‘bait and switch’. Use Across Africa at your own risk.

Back from a safari organized by Africa Tours. What a memorable experience! We stayed at Thula Thula Game Reserve for four days during which we not only visited the reserve itself but also had tours at a neighbouring game reserve and an aquatic reserve. All our displacements were synchronized perfectly and went without an itch. We saw an abondance of animals, the lodging was very comfortable in a rustic decor and the food was excellent. It goes whiteout saying that we will again retain Africa Tours for our futur projects. Jean & Loraine R.

We had a shore excursion booked that was a nightmare. The traffic was crazy due to the new prime minister being sworn in on the same day as our visit. The tour guide should have changed the order of our tour so we didn't spend half the time stuck in traffic and waiting for a ferry to Goree Island. The Ferry was not on schedule and we missed parts of the morning tour to get on the 12:30 ferry. The ferry didn't leave until 1:40 pm. Some people left the tour and went back to the ship themselves. The highlight of this trip was to see the Slave House. We got to Goree Island at 2 pm. We had to be back on the cruise ship at 5:30. Many of us suggested skipping lunch and going to see the slave house OR order lunch and go see the slave house and come back and eat. We sat for an hour at the restaurant. They wanted us to pay for beers and drinks. After an hour some of us never got our lunch. The ferry was still off schedule and we had been told we would get a ferry at four. The ferry came at 3:30. We were rushed around the slave house for about 15 minutes. We didn't hear what the tour guide was saying. We ran to the ferry but they wouldn't let us on the 3:30 ferry. One lady did make it from our group. Now we had to wait until 4:50 pm for the next ferry. We were all nervous that we would miss the cruise ship. We got back at 5:25 and no communication to keep the group together or to tell us get on the bus very quickly. Traffic to the ship was horrendous. We arrived at 5:55 and luckily we got on the ship. I know we take a risk not going on tours with the cruise ship but this was a reputable company and I would have expected them to communicate with the group, the restaurant, and the ferry to make sure the day was less stressful. Our tour guide was arguing with another tour guide and it was very unprofessional. They both got meals to take home while some of us never got anything to eat. We easily could have skipped lunch and had a nice visit to the slave house and made the 3:30 ferry and got back on the ship by 4:30. I did complain and ask for some reimbursement but was refused. No accountability for the bad communication, missing parts of our tours and the stress of thinking we were not getting back on that ship. Our cruise ship had left 8 people behind at a previous African port so we all had made it clear to our guide we didn't want to be late. Beware using this company.