Not a 4* standard rating, rooms dated and compact but clean. TV was not functional, poor WI-FI. Disappointed with the choice of breakfast and evening dinner ala cart Dishes were appetising. The lunch spread was good. There was a lack of choice for vegetarians in the canapés. There was not soft drinks ie orange juice or coffee provided for breakfast, this was chargeable. Drink prices were not value for money it was very expensive. A very rushed and hectic tour. Minimum 2 nights 3 days is required to enjoy the Halong Bay and sites. Translation was not clear enough could be improved.

It is a nice place to visit it’s just amazing place, firstly we visited bai Dinh, Secondly Trang an the boating were really good, entered many cave and lastly Mua cave the beautiful view on top of the hill😍 😍

This was first class all the way, from the luxury car service that picked us up at our hotel in Hanoi, to arrival at their private dock where they had a live band playing to greet us on the boat, to the luxurious boat itself, with beautiful decor and plenty of comfy places to sit or even lay down and lounge under umbrellas on the top deck, to the incredible Buffett lunch, afternoon kayaking, cooking class and happy hour, and then zipping back to Hanoi in time for dinner! Perfect in every way and totally recommend this. So worth paying a premium for alll this amd only cruise that goes to both bays!!

I and my wife booked the Cruise. The ship through old had all the charm that we expected. The itinerary in the Cruise was just right. Holong Bay is such a vast place. We had 1 night 2 day trip. The staff was very courteous.

It was a great experience on Crown Legend Cruise with great views * Food was fresh and clean * smooth sailing with safety *Good trip planning *Clean rooms and washrooms *Stunning view with guide

Excellent accommodation on board and very helpful and friendly staff. Very well organised overall. Would recommend!

Bad cruise service. They’re paid to walk around. Cruise will charge you for water bottle and then make you refill it yourself.

Very old ship in bad conditions e. g. some stairs broken, missing parts of furniture. Cabins are dirty. The tour gide did not know the travel itinerary and was not engaged. Other crew members were very friendly. Food ok, for us too much western. We cannot recommend the trip. They sell as 4 star, reality is one to 2 stars. Ship was Le Journey Premium.

Kevin and his team were great! Helped organize our family trip to Hanoi and even recommended places to go and restaurants to eat at. He helped make our planning easy and smooth.

The room was nice. The common areas good. Service good. Drinks expensive. Kayak trip to beach was nice. The evening entertainment was ok. It was a little cold in the evening so couldn’t enjoy drinks outside before dinner but was fine inside. Overall a good tour but expensive.

I’m so glad I decided to keep researching tour options until I found this. I was close to booking the standard offering but decided to go with this at the last minute, and it was the greatest decision. We were able to take a route without tourists due to the boat speed and size, and the places we stopped are only available for private boats or overnight tours. It was peaceful and quiet, not to mention the meal we were served exceeded all expectations, it was Michelin quality. We saw others hopping on the group boats, many didn’t have bathrooms and only had bench seating. Meanwhile we had a boat to ourselves with a private cabin/bathroom, a covered dining area and all the comforts you’d hope for. Certainly recommend this experience.

Authentic Hanoi Travel made our Ha Long Bay trip absolutely unforgettable. From the moment we reached out to them, everything was smooth and stress-free. Kevin was a superstar—seriously, he went above and beyond to make sure every detail was perfect. Whether it was sorting out our ride on a super comfy limousine bus or getting us an incredible room on the Aqua Elegance cruise, Kevin handled it all like a pro. He even checked in with us throughout the trip to make sure everything was going great. The cruise itself was a highlight. Aqua Elegance served up some of the best food we’ve ever had—every meal was a treat. The staff, especially Daniel and Andy, were fantastic. They were so friendly and knew so much about Ha Long Bay, which made the whole experience even more special. Ha Long Bay is breathtaking. Those limestone formations and peaceful waters are something you have to see to believe. We also got to meet some really cool people on the cruise, which added even more fun to the trip. What really stood out, though, was how patient and accommodating the team was. Kevin made sure we felt taken care of and didn’t leave a single question unanswered. Thanks to him and his crew, this trip was everything we hoped for and more. There are tons of companies offering trips to Ha Long Bay, and we contacted four or five before booking. What made the difference for us was communication. While most companies either took ages to reply or left us hanging, Authentic Hanoi Travel kept us in the loop the entire time. It made the whole process so much smoother, and honestly, that’s why we chose them—and we’re so glad we did.

The boat was the most disappointing part of our holiday , you had too pay for tea and coffee and bottled water ,they supplied 2 bottles of water in room, meals were not that great ,vegetables cold . That they had filled them selves ,after being told only to drink sealed bottled water while in Vietnam. . The room we were in ,you could hear the generator all night which you could put up with ,but the smell of oil was unpleasant felt like I was sleeping in a garage . Then at night hearing rats running across ceiling wasn’t pleasant . Spoke with other travellers they also heard rats Was supposed to have tai chia lesson in early mornng , but instructor was not available . This boat was a disgrace and would only be good for D grade backpackers

It was a very well organized trip. The staff was very friendly. They did a great kob. The buffet was delicious. Everything fresh and a lot of options. Transfer was very comfortable.

The boat was nice, the room was lovely. The staff were friendly. The excursions were very busy and the food was objectively bad. With some better food this could be a top notch experience.