We booked a private transfer to Hanoi as it was quicker than a bus and more comfortable . Our Driver arrived at the designated time and our cases were soon in the Boot of the very comfortable Car . We were soon on our way from Halong Bay to Hanoi . Our Hotel there was the Chio was very near the Airport as we had a Flight to Da Nang the next Day . I confirmed that he was taking us to the Chio and he confirmed that was correct . The very comfortable ride took just a shade over 2 hours . Our Driver asked us if we needed to stop at any time and we said no we are fine . On arrival at the Chio we were greeted by our Host as the Driver unloaded our Cases . We booked this Ride with OUROS Travel , Highly recommend them .

Great service, good communication. Driver is competent and safe. Car is clean and smoke free. Well trusted service provider. We took the private car, as we heads directly to Sapa from airport. No need to wait for scheduled shared transport. Great option if you would like complete control of your itinerary.

Great driver! Good service, arrived in time, good communication, car clear and comfortable,will use again, recommended.

I really recommend this company! Amazing customer service. My plane was delayed 2 times and ended up being 1 hour later than the original pick up time. The pick up time is usually only until 2300 but the driver very very kindly and patiently waited for us regardless which we were extremely appreciative for. The agent was extremely helpful as well, replying to messages on WhatsApp immediately when we needed help, and relayed messages to the driver for us in real time. The driver was ready and holding up a card with my name at the airport arrivals which made finding him much easier. Driver drove us to Ninh binh very quickly(somehow without speeding). Very skilled driver to say the least. He could speak minimal English but we communicated well enough with google translate. Prices are very fair too. However to give you some expectations - don't expect a slow smooth princess ride. It is still Vietnam and I've learnt very quickly in the days that I've been here that driving and traffic is VERY different from my home country. Fast, a little bumpy, lots of friendly beeping, but still somehow quite safe.

Much easier than I thought. Didn't have to wait, friendly and professional. I'd definitely use again. Thank you for a great service.

On time, relaxing music and safe drive. The driver is very friendly and helpful. The car was very clean. All that is required.

The driver was on time, a careful driver and courteous. The car was very clean and comfortable. Great all way around from making reservation to pick up and drop off. Thank you!

Best way to get to our hotel from the airport. Our flight was 3 hours late and we had no way to contact them and they were still waiting for us when we finally arrived. Def recommend this service.

Nothing was sorted out with the driver, I contacted OUROS to solve the issue, and they simply BLOCKED MY PHONE NUMMER! I had to inform the driver myself of all practicalities, while my booking had been confirmed 10 days prior already! Just unacceptable! As soon as you paid, don’t expect anything else from them!

Our flight was delayed well past the 11pm and we had no way of communicating during the 9 hr flight. As soon as we arrived, I messaged the contact and was advised the driver will happily wait for us. When we got outside to the meeting point I immediately realised that there was no reason to worry, so many people coming and going in HCMC and this company had drivers ready to go. Would highly recommend for peace of mind.

Very happy. Safe drive. Nice scenery. Driver arrived on time and we stopped at a nice place on the way for food Very comfortable car. Would recommend.

Timely pickup, driver was holding the sign with my name, nice driver and easy journey, helped me find the place I needed to go.

This a very bad provider since they left the family with no driver after having confirmed and applied a price rise... 1. They want mor emoney than what was paid in advance and was supposed to be 100%, 2. They don't even come for the pick up of the travelers.

Amazing experience with limousine van from Sa Pa to Ha Long Bay. We were 7 friends and everything was organised via whatsapp. The driver was very nice and limousine was clean and confortable. Thank you!!! :)

Booked night before, efficient confirmation. Driver was on time. Very clean car. Would use this service again. Recommend.