Headline to this cruise: lies, fraud, scam, theft and substandard service rendered. I will regret to have made this cruise with Booking-tours for life. They have ruined our family holidays, this one has been the worse trip in our lives 1. When I booked the cruise from Aswan to Luxor they informed that our boat was Coral 2, receiving pics of it, So I agreed to book it. Surprisingly, just few days before shipping, they told us that the vessel was changed to M/s Prince Omar without sending pics or basic information 2. Someone was supposed to meet us in Cairo Airport to help with our trip arrangements but nobody showed up 3. Landing in Aswan, nobody was at the terminal to receive us as expected. Only after leaving the terminal, a guy approached us saying that he will be our guide but no credentials as Egyptologist and no relationship with Booking Tours 4. We told this guy that we want to go to the vessel for lunch and view but he told us that he was in a hurry because he had to assist other group, so he rushed us to the Aswan Damm and to Philae temple. Everything on the run, no meal, no time for anythingt, just running from place to place in empty stomachs. 5. Finally he joined us with his group proposing us to sail together in the falucas and continue to Nubios village. We accepted, but our surprise came when we had to pay him USD 75 for the excursion. Unbelievable 6. When we were dropped at the M/s Prince Omar we only wanted to cry. That boat is old, bad maintained, smelly, dirty and thousands of bad things more. I told the guide (Mohamed) that we couldn’t accept to stay in that boat since didn’t meet the requirements what we booked for. I requested him to call Booking Tours to change us to other boat but he did nothing, so I started communicating with Booking Tours but the response was nule. 7. I complained to the boat manager about the quality of the accommodation and he allocated us in a room with double-bed, but without space for our kids. I told him that we needed at least one more bed for our 15 years old kid and the solution given was to bring a chase-long from the swimming pool to accommodate him. We could't sleep The cabin was dirty, dirty linen and towels, leaks in the bathroom, small black worms in the floor, TV set not working. The smell and dust of the cabin was so terrible that my daughter got sick. With regards to the food there is only one adjective for it, inedible!!!! To sum up, we’d never have booked that boat and we’d have cancelled our cruise if we had known the look of M/s Prince Omar. Furthermore, the tour guide told us that the Tour Operator had change the vessel from Coral 2 to Prince Omar because Coral 2 was in Luxor. Another lie upon lie, since the Coral 2 was tied up in our same dock just three tiers ahead and we met it again before going through the canal. 8. 30th December, we only arrived to Kom Ombo with night light. Again, everything on the rush. That is supposed to have a function in the boat during the night, but we didn't. 9. 31st December. Early morning we visited Edfu, again running like headless chickens, to get back to the boat and sail to Luxor what we only reached by 10:30 pm. Night entertainment to celebrate the new year was scheduled, but never happened and that is not acceptable. No satisfactory response was given to my complaints. 11. On the 1st January, a different guide fetched us to show us Valley of the Kings, East Bank and Karnak. Everything in only 4 hours. Unbelievable. Finally, we requested her to accompany us to the airport terminal but she refused arguing that she was not allowed to go in. We feel completely cheated, paying for something with no value for the money paid. They decided unilaterally to change the boat without giving us a similar vessel in terms of quality or even a better one. They altered the schedule without any reason neither explanation. And they promised experiences that they didn't fulfil. This trip was insane and the worse experience in our lives.

Too expensive and time consuming for being 3 hours in site. You are able to see just a small portion of Petra.as stated in the The tour withTrip advisor was more expensive than with other companies. Specially when we crossed customs. There is guy collecting money from travelers that bought the tour with different companies. He has a list and collects the visa and crossing fees. While most of the travelers paid $75 per person, I was charged $140 per person - I was amazed and very mad at Trip Advisor. I thought they were being fair, but it wasn't. The guy told me that different companies have different agreements. The worst part is the first stop for services - a tourist trap store just outside of Petra. Beautiful view, but NEVER BUY ANYTHING THERE. There are no prices on the products and they quote in jordanian currency. When you ask for the rate they tell you it is slightly higher than a Dollar. We chose to buy a small brass camel and a lamp - shoulf have cost 10-15 dollars in any market. they charged me $126.00. No way to complain, you will never be back in that store.

TRAVELERS BEWARE. SAFETY CONCERNS AND COMMUNICATION ARE NON-EXISTENT WITH THIS COMPANY. I have been to over 60 countries and Booking Tours is the absolutely worst company I have ever traveled with. We hired Booking Tours, because as two women traveling in the Middle East, we were concerned about safety. They took us off a bus from Petra to Wadi Rum and handed us off to two men with no identification in a minivan (that broke down) in the middle of the desert. Fortunately we made it to the campsite, but are confident most women would feel very uncomfortable in this situation. The following day, we were left at the camp with no information about when we would be picked up or who would pick us up other than “transfer”. You might be thinking, “why didn’t you ask”? Of course we did! However, they did not provide any contact information for the drivers and we were told that they don’t use What’s App and they don’t monitor chat boards outside regular business hours. Our hotel tried to call the generic number for us, no answer. When they finally responded on the chat board, all they said was “it is on your itinerary”. No, it was not or we wouldn’t be asking. We purchased a flight upgrade to replace a 10 hr drive. The flight upgrade did not, in fact, get us to our destination any earlier. In fact, we drove over 3 hours (when there was an actual airport at the border) and sat at the airport for 5 1/2 hours as we watched flight after flight depart for Cairo. The flight upgrade bought us the cheapest flight out that night that got us to the hotel AFTER when the 10 hour drive would have arrived. They gave us the incorrect flight info on the itinerary, and when we asked them about it, they said it was correct. It was not. When we inquired about how this was an upgrade they said they did not say we would get there any sooner with the flight, which is true. However, most people would assume a flight upgrade would also mean an earlier arrival. When we arrived at our hotel in Egypt at 1:30am, there were no towels and no toilet paper and no plugs that would work to charge our devices. In this case they did move us to a different hotel, but only because we walked out and refused to go back. However, their response was that the pictures of the hotel online showed outlets. Seriously? And these are just a few of the issues we had with them. Time after time, they refused to acknowledge any problems with any of their reservations, itinerary, or inability to contact anyone for help. If you choose to book with them, I hope everything goes exactly as planned for you. Should you have a question, be sure you ask during business hours. If you use What’s App, just know they do not. If you run into any problems at all, know they WILL NOT believe you or acknowledge fault or wrong doing for anything and WILL NOT work with you to resolve any issues. Before we wrote this review, we have been going back and forth with them for 5 weeks to give them the opportunity to make this right. Their response? They did nothing wrong. Their customer service is truly the worst I have ever experienced. Booking tours is not available to help you. Booking Tours does not care about your experience. Booking Tours does not believe you when you have a concern. Booking Tours does not care about your SAFETY. *I could not find that exact tour we did on the drop down menu, but included Israel, Jordan and Egypt, June 2023

Great Experience, everyone needs to go! Excellent trip , we love Eilat and everything they offer !!!! People are great and friendly

I booked a trip to the Dead Sea, Bethlehem and other places for the next day while in Jerusalem. Thanks for making it happen. It was outstanding.

Beautiful experience although a lot of time spent on bus and hotels could be improved on. They weren’t maintained. The guides were very knowledgeable. Jerusalem was an experience of a life time.

Great trip…but lots of time spent in bus. Guides were great and knowledgeable. Some hotels lacked 4 stars though. Took tour with AIT 4 years ago and some hotels have not been maintained, even had mold in one bathroom. Overall great trip.

What a great experience! Wadi Rum was very scenic, camel ride at sunset was special and the dinner Buffett at Magic Rum was extra delish considering having to feed hundreds of people all at once!!! We took the Martian room for 2 and really enjoyed it. The next day at Petra was a trip to be remembered, lots of walking but sooooo worth it, the pathway to the Treasury and then that masterpiece, just fantastic❤️ Adnan our guide was knowledgeable friendly and kept us entertained, great job 👏 Shira & Manny Los Angeles

Don't book this trip!!!! We booked this week's ago and I got a call from them 2 days ago, a week before we were going to say they couldn't fit us in. We paid about a month or longer ago and get the call while in Israel, in fact if we hadn't emailed them our Israeli phone number we would have gone and wasted our day. We booked for 9, they offered us 430, not possible on our tour. The woman said she didn't have our reservation until I read her the number. She blames TripAdvisor, I have used trip advisor before and never had an issue. No reviews for a reason... stay away, our day is ruined.

We book „one day tour to Petra“ from Aqaba, Jordan. Our hotel is close by car to the border of Israel, where the tour bus with a lot of tourists where coming from. A driver picked us up at the hotel an drove us to the border to get picked up from the tour guide with the bus. The whole tour was great, the guide was funny. Until we get back to the border to Aqaba. The tour guide told us that nobody knows how we get back to our hotel. No one there to pick us up from the border. Finally the bus driver took us in to the city. But was not happy about the little Detour. But then, without a comment he kicked us off on the street without getting us to the hotel. He didn’t speak English or didn’t want to speak or understand. He was very rude and unfriendly. Almost aggressive when we asked and bagged him to bring us to the hotel. End of story: we needed to walk over 2.2 km back to the hotel. It would be easy for him to drop us there. So I cannot recommend booking-Tours. The don’t fulfill there contracts and keep you safe. They take your money and kick you off the bus.

We went to Petra at the end of January. We were 3 adults from Eilat. The car picked us up from the Eilat hotel at the agreed time and took us to the border. The driver spoke English and explained how to cross the border. Then he said when you come back from the excursion I will take you back to the hotel. When we crossed the border into Israel, we were met by another person from the agency who collected the money for the border fees (when we booked the tour we had chosen to pay the customs fees in cash). Then we crossed the jordanian border and got on a big bus. We went to pick up tourists from Aqaba. Everything went quickly and smoothly. When all the tourists were on the bus, we headed towards Petra. The guide gave each a bottle of water. The guide spoke good English. He told a lot on the way to Petra. The views from the windows of the bus were amazing. There was a toilet stop near the Petra. When we arrived in Petra and got off the bus, the guide showed us the place where we will have lunch and what time we will finish walking around Petra. The time during the whole trip was calculated well, because there were tourists who had to catch the ferry in Aqaba after the excursion. Walking around Peter went at a good pace, we managed to take pictures and admire it. When walking petra, footwear should be sporty. We went forward with the group. then we were given free time to walk back to the place for lunch. Lunch was a buffet. The food is delicious. Drinks at extra cost. In the afternoon we went back to the border. We said goodbye to the guide at the border. When we were in Eilat, the driver took us back to the hotel. The excursion is not cheap, but it is worth the money :)

Our driver to border of Jordania and away from border was really nice and funny. Petra is place to see but waiting in border was waste of time, took 1,5 hours. No matter the company you hire in Israel, one bus take them all to the one bus to Petra. The guide in this bus, Fadi, was really nice and efficient. Petra was cold at this time of year, Feb, since it's in the mountains.

The tour organizer put the wrong gender when making flight reservations for me so I had great difficulty checking in at the airport at 6am in the morning. There was no one I could contact to figure out why the airline couldn't find my reservation, though fortunately we figured it out in the end. Petra is definitely worth seeing and overall we got a great experience there. However, the tour was not well designed so we only had limited time there. This can be avoid had we stay overnight in Petra the night before or leave early around am rather 9am for it in the morning. Although we did enjoy the overnight stay in tents at Wadi Rum, there was simply too much rush the next day. For those travelers who'd like to take their time to enjoy Petra, this isn't the best option. You may go for the 3-day tour with 2 overnight stays but personally I think it's a bit too much. It'd be great if the tour organizers redesign the 2-day tour to allow 2-3 more hours in Petra for those who have limited time for the attraction.

We were cheated. Hotel that should have provided food ( for which we were charged ) did NOT even serve food! We were NOT met at the airport for transport to hotel. Itinerary was changed!

Comfortable and easy experience, great way to see Petra if you have only one day - if you have longer I would definitely recommend a two-day tour - there was so much to see. Communication could have been better, I was a bit confused about the flights/pickups/etc, but everything worked as planned. Guide and all drivers were great. Lunch was mediocre, as a vegetarian there weren't great options.