My five day Nile Cruise was cancelled by Very Great Trip on the night before it was due to sail, abd without any explanation. They did not answer or return calls, and Viator, whom I had booked through, did not accept responsibility for the tour operator. My Egyptian trip was ruined as a Nile cruise was the highlight. It was too late at such short notice to book another cruise and I had to make my way to Aswan by train and do the sights with a hired driver. Extremrly disappointing, and the lsck of of customer care was shocking.

First booked online, but no response. So, contacted via TripAdvisor & finally communicated via WhatsApp. Reconfirmed pick-up arrangement & payment one day before. However, no one showed up at 4am (pick up time) on the day of departure. Tried to call/contact them, but not reachable. Suddenly, there was refund at 4:15am via TripAdvisor. Reported the police & we were told this company has poor reputation. Please avoid them - we don’t want others to experience the same.

Communication was good at first we agreed on pick up place and all seemed good. In the morning of the pick up no one showed up. The tour operator was not reachable by phone or messenger. At some Point without any communication operator issues refund of upfront paid fees. However we were left stranded. I do not recommend anyone to book with this operator. Apparently you need special permits for crossing the Dessert to Abu Simbel and this might be where some “free” operators get stuck

It was amazing trip to abu simbel. The bus was comfortable and made the travel easy. The guide was professional Egyptologist Guide