It was a lovely train ride. Boarding was efficient and timely. Jane was our host on our car and was great! She was very attentive and helpful throughout the trip. There were lovely views and was a smooth ride.

It’s very well organized and super well presented . You just need to be on time and DONT forget your passports . You have complimentary water onboard and and you can buy coffee or drinks if you wish later. The staff is very nice and welcome . Has its character but is very clean and staff has high customer service education

I would’ve given it a 5/5, but we did have one issue. Our day in Machu Picchu finished early and we wanted to try to get an earlier train but apparently that’s not allowed. I would’ve preferred to be able to easily switch if an earlier train wasn’t full. Other than that it was fine, the train was clean and the views were spectacular.

Currently writing my review while waiting for the Peru rail to olataytambu from macchu picchu: Don’tride this train, my tour operator booked this for our macchu picchu trip and it’s the worst train. The train was delayed for 2 hrs and we got stuck in the middle of the ride for another hour. Since al the trains were seated we were told we can ride any train. The agent told me at 8pm train 84 is arriving in 30 minutes. It dish t arrive they called 85 . We are stuck here for more than 2 hours and not sure if we are able to ride the train tonight!!

The staff (specifically Listt) was very nice. I would only say that for the price of the tickets, some kind of snack would be nice and, to be fair, kind of expected. It’s surprising because even in the small restaurants in Perú, you get some snacks but the fanciest transport to the iconic place, you get nothing but water.

It was a very pleasant and beautiful experience with Manuel. He helped us during the trip to Aguas Calientes. Very nice experience

It was great, comfortable, saw so much and Listt Huarancca took care of us. I would do it again and again and again and again

Beautiful trip. Very comfy seats, incredible views, delicious snacks. Lis was a great host, would highly recommend!!

Very good trip and very nice and plesent stuff specaly Paola Salas y Jennifer Cruz I Will come back very soon ...............

Such a gorgeous and easy trip with great service. Soledad and Naysha were so nice and accommodating! Highly recommend it

I just received the best customer service from Manuel B. After receiving some misinformation and missing the train, he made sure I caught the next train so that I could enjoy my hike to Machu Picchu before having to return. A special thanks to him for his amazing support.

Monopol/Doupol markets always create lazy service. Perurail isn't different - it will take you to Aguas Calientes, but nothing more. The tickets are overpriced, they ask you for personal ticket validation at least 24 hours before train departure, when T&C only requires 1 hour. You have to be at the station 30 minutes before departure, but probably the bus/train will arrive late to your destination. And be prepared to be asked for your tickets+passports at least 20 times during your journey. On the positive side, Perurail colleagues are nice and helpful.

Great experience. Lots of windows to see the surrounding landscape. Great service on board and friendly staff. The attendants Soledad Tecsi and Luz Maria made my trip unforgettable. Thank you to them! I would have no problem using PeruRail again next time.

An unforgettable experience, the landscape, the villages, the train and the attention they gave us we took it with us, thank you very much to the young jhonkaiber for his good service, we did not want to get off the train thank you very much

It has been a trip with beautiful landscapes and a very nice attention, grateful to the young John Keiver for his attention and his good energy