When I arrived at the hotel, the clothes were already there, all in the right size and in good condition. The process was simple and efficient.

It was actually a 5- hour coach ride from Jilin then another 5-hour to Harbin, stayed overnight in China Snow Town. This place is in the mountain area, roads are narrow, not an easy drive. China Snow Town is a small area, but the main street is crowded with fireworks and performance at night. The hustle and bustle of this place makes it very "commercialised" as compared to Shiragawa-go in Japan where is quiet and traditional. The accommodation is very expensive during winter time, but the night view is picturesque and must stay overnight!

Highly recommend this 3 days tour with the wonderful guide, Sera. She is very professional, knowledgeable, patient, and very helpful, too. took a lot of beautiful photos for us and took us to the great local restaurants. Honestly, we will never forget her and this Harbin tour.

Our guide Sera was excellent. She made sure we were always prepared for the winter cold. She also always managed to get us to the front of the line and saved us a lot of time. Other times she saved us money by getting us in free since we were over 70. Highly recommend her.

Despite Harbin's extreme cold, we had a fantastic day there thanks to our knowledgeable and attentive tour guide, Joanna. She brought us to several excellent local restaurants and gave us a lot of information about everything. Mr. Chen, the driver, was also a really pleasant person. If you want to save time and energy in this chilly weather, we strongly suggest this service 👌👌

Absolutely amazing experience Sarah and her driver were brilliant and took us to lovely restaurants for lunch fantastic 👍

Had a great time in Harbin with the China Highlights tour. George and Li took care of us throughout the trip, hotel was beautiful and the scenery was even better.

GREAT DAY TRIP TO HARBIN ICE AND SNOW FESTIVAL. WE MEET WITH OUR GUIDE ( SERA ) AND PRIVATE DRIVER FROM HARBIN PRIVATE TOUR GUIDE IN THE LOBBY OF HOTEL MARRIOTT AT THE AGREED TIME. WE FIRST SAW THE SNOW PARK, ALL SCULPTURES IN SNOW, REALLY WELL MADE. WE GOT SOME BEAUTIFUL PICTURES, WHAT WE DIDN'T KNOW WAS THAT THIS WAS THE COLDEST DAY THIS YEAR. HAD PROBLEMS TAKING PICTURES. HERE OUR GUIDE SERA TOOK OVER. TOOK LOTS OF PICTURES ON MY CAMERA BUT ALSO WITH HER CAMERA. ATE LUNCH AND WAS WARMED UP BEFORE WE DROVE ON TO THE HARBIN ICE FESTIVAL. A GREAT EXPERIENCE. AMAZING ICE SCULPTURES. WE SAW SOME ARTISTS MAKE THEM. SERA WAS VERY ATTENTIVE IF WE FORGOT SOMETHING OR NEEDED TO COME IN AND WARM UP. MY MOTHER IS 82 YEARS OLD, SO THE PACE WAS HARD. WE HAD A REALLY GOOD EXPERIENCE. YOU CAN DO IT YOURSELF BY FINDING THE PLACES YOURSELF, BUT IF YOU DON'T HAVE THAT MUCH TIME TO SPENT, THIS IS A GOOD CHOICE. MONEY WELL SPENT. TRANSPORTED RIGHT TO THE PLACE AND NOT LEAST OUR SKILLED GUIDE SERA. HELPFUL AND SMILING ALL THE TIME. SPOKE ENGLISH WELL AND UNDERSTOOD WHAT WE WANTED TO SEE AND DO. CAN ONLY RECOMMEND HER. 5 OUT OF 5 STARS FOR HER. THANK YOU FOR A NICE DAY. GREETINGS, GRETHE AND MORTEN.

Whole trip was Great especially with very nice Tour Guide with us. Our tour guide name is Sera. She is very patient and very helpful in a lot of way. You can ask her to bring u eat local food that only local eat! Perfect!! Would recommend to choose her as ur tour guide if u take this private tour.

We booked a 3 days tour with Harbin Tour Guide and extended it into 7 days tour. They were excellent in helping us to customize our itinerary. We got to experience so many amazing things. They even helped us to check out hotel locations before booking to make sure it convenient for our stay. They also helped us to rent clothes and bring them to our hotel 2am in the morning after we landed. Sera our guide in Harbin was really helpful and insightful. She also introduced us to local foods, local market that was really interesting. Our experience with Sera was very pleasant. Samantha our guide in Snow Village and Yabuli was equally fantasic, going out of her way to help us have the best experience. Nothing but high praises for this tour company!

Friendly and helpful guide (Sera) The tour guide offered to take pics Unexpected that there was no car/bus pick up at the hotel. Drop off is arranged

We would like to thank Ms Joanna Zhou, our English guide, who provided us with a memorable two and a half days tour visiting the Ice and Snow World and various other popular sights in Harbin. The weather was freezing cold and Joanna made sure we took breaks to warm ourselves up along the way. She also provided us with great insights on the city. Mr Young our driver was equally thoughtful and made sure we had a warm car to hop into every time. Pre trip arrangement with Samantha was efficient and smooth.

The agency was really helpful when we realised we booked the wrong tour and we actually wanted to visit the ice snow festival. Samantha was quick o respond and quickly made other alternative choices, she made a quick adjustment to the fee and booked us into the tour we want. On day of tour while eating breakfast we realised we needed more time to finish eating and informed Samantha she was so quick to respond! Very helpful and able to accommodate. Tour guide Joanna was really patient and was so helpful throughout the whole private tour. Our daughter was struggling with the cold and we had to keep moving in and out of warm houses malls, despite needing to finish the tour of this year’s largest exhibition, Joanna was patient and even made many adjustments and advice in order to help keep our daughter warm enough. The overall experience became memorable and fun despite the cold challenges, time adjustments. We are very thankful for well managed way we are taken care of and will highly recommend them to our friends and families <3 we are looking forward to coming back Harbin and will look to them for guided tours again!

Sera Hao is a very knowledgeable and extremely nice guide. it seems like she knows everything regarding all the historical context for each sculptures. She recommended great local crusines. She also provided other attractions for my family and I to visit while we are at Harbin.

Learn history about war crime from Japanese did for the world, especially for Chinese, they were terrible and cruel, hope peace, no war, people understand people.