The best tour company i have ever hired. They go out of their way to take care of travelers. Please use this company. You won't be disappointed.

We were really looking forward to our tour however our flight got canceled which messed up our schedule, unfortunately causing us to miss our tour. Lilly was the first to alert us of our canceled flight!! Not even the airline themselves did that. Because we didn’t have cell service in China, she went above and beyond on our behalf to find out the details of our flights, and whether or not we were re-booked onto another flight. Prior to that, Lilly has been very prompt, courteous and respectful in all of her outreach, giving me the confidence I needed to feel reassured we had booked with the right tour company. Next time I’m in China I will 100% rebook with them again.

Everybody from WestChinaGo Travel Service was amazing! I contacted them via WhatsApp with some questions, and they ensured I had all the information before booking. On the day of the activity, my guide was incredibly accommodating, kind, and attentive. I felt very well taken care of. Before booking, please note that you won't be allowed to touch or feed the pandas. I find this rule to be very reasonable and fair as I wouldn't want to stress the animals.  The only thing that I didn't really like is that the experience involved a bit less actual work than I expected (and wanted) based on some reviews I had read. This isn't a reflection on WestChinaGo as the activities are organized by the research base. Overall, I'm incredibly glad I did this and would do it again! A huge thank you to the girls from WestChinaGo!

We booked a group trip covering many places in 7 days. We had an excellent trip. Lily is easy to communicate and very honest. Fifi, our guide is very patient, friendly and knowledgeable. We had such a great experience with Westchinago and will definitely engage them for our future trips.

Lily is honest, responsive, efficient and responsible and she went the extra mile to make our trip smooth and awesome. We felt like VIPs ! Thank you Lily!

The tour has been wonderful from start to end. Lily has been very helpful and friendly all the way through the whole assisting process and sent us a fabulous guide, Fifi. Fifi has been very friendly, knowledgeable and helpful. Her English was very good. She gave us a lot of insights on pandas and managed to take many pictures of us throughout our volunteering session at the panda base.

Contacted on a Sunday for an airport transfer for a medium sized group the next day. Lily promptly responded and provided some really good options at fair prices. She followed up to ensure our ride was on time. We had a great experience and will plan to use this company in the future

Lily helped us with private tour in Jiuzhaigou national park and Huanglong national park. Trip included private transfers, great local restaurants and positive attitude/ great communication from both agency and our driver. Lily was very kind, organized and helpful from the beginning to the end. I highly recommend this agency for your tours in beautiful China! 🇨🇳

We went as a family.of 5 which included out autistic teenage son. The staff were incredibly supportive and kind and you get to.learn.about panda life, diet and behaviours. We had to break bamboo, clean the areas and make panda food for the elderly panda. We were not allowed to touch any pandas . The highlight was panda feeding and it was amazing to be so close to them ( no photos allowed though). Our guide Bai was fantastic throughout. Be prepared to work a bit and lunch with the staff was provided. The alternative is to just get the park entrance tickets in..and you can see many pandas in their enclosures.

Lily was super responsive in her pre-trip replies by Wats app to me. She communicates clearly in English, is transparent on fee structures and arranged an excellent driver and car for our Chengde-UlanBatong tour. She also helped to buy show tickets and provided free advisory on train schedules. Highly recommended!

Driver and guide Mrs Li was very nice and helpful. She gave very good advice on how to revise the itinerary to save us time. And she was flexible when we changed the schedule at short notice.

Jiuzhaigou and Huanglong are must visit places in China. We have a wonderful half day Huanglong and full day Jiuzhaigou tour. The driver assigned to us were helpful, punctual and has a very good driving skill, it was very important because we have to catch an early train almost 150 km away from our hotel. Small thing that can be improved was the cleanliness of the car (some used tissue papers were left in the car). Thank you.

Lily has been great in her customer service. She followed up on details and kept communication going with me throughout our journey. Lily also gave good suggestions during my trip planning and helped me to secure all the entrance tickets in advance. Thank you, Lily!

We booked a month out for the volunteer experience, they advertised they have space available and took payment. A few days later they send an email stating you can't do a whole lot of things with the Pandas since covid like feeding and cleaning, and then flippantly add 'btw we are fully booked on your date' and couldnt accommodate our alternative dates. Waste of time.

Had such a pleasant trip to see the pandas and the Buddha in Leshan! Demmi the guide + driver arrived punctually at the Hotel. Then, she showed me all the nicest spots for pictures and told me all about the pandas and Chengdu. We had a great Lunch and then a very nice boat ride to see the Buddha. Everything went well from the reservation until the end. The car was very spacious and clean, smooth drive!