There were some issues with our tour which resulted in us missing a significant part of our itinerary. The tour was booked via "Viator", who were provided with the name of our accommodation and the full street address in Kuala Lumpur. On the day of the pickup, we arrived early at the front of our accommodation and decided to call the number provided when they were late. Thaya didn't take long to arrive after that but said he didn't have the address of our accommodation. Whether the fault lay with Viator or the tour company, we can't say, but thankfully we only set off half an hour late which was not an issue. Nonetheless, the tour commenced and we had a long and very pleasant drive to the Cameron Highlands. Our first stop was at a supermarket and food stall stop by the highway. We had half an hour to spend there. I wasn't sure why we needed so long, but thought it may have to be to provide him with adequate rest times as the driver. Safety is important. Continuing on with our journey, our driver told us he would reverse the order of the itinerary to make best use of the traffic conditions - which was fine and we appreciated him using his local knowledge. On the way to our first stop, Thaya told us the price of admission, so I had to point out that that was already included in the tour. Thankfully, a short time later, Thaya told us he had had a phone message from his boss saying that there had been a mistake and admission fees were included, after all. We were taken to some venues which were clearly family-run businesses but very run down. We were happy to support the local economy, but some of the venues were out of touch with animal standards, such as displaying a wallaby in a small cage, a duck in a small trench and peacocks in small cages. It was upsetting. When leaving the Highlands, we passed through a smarter part of town with better venues which was lovely to see. Whilst having lunch, my friends and I discussed that our tour was way behind schedule and that we would be finishing much later than stated on the tour. We brought this up with Thaya, who confirmed we would not be returning for the stated finish time. This was problematic for us, as we had a special occasion dinner booking that evening and told him so. Thaya told me I should have discussed it with him at the start of the tour, but I told him I disagreed with the need to do this, as the tour had a comprehensive itinerary listed with a specified tour finish time. We were not late because of traffic - he stated many times the traffic was very light and it was quiet in town. At the time of the discussion and after asking him about the rest of the itinerary, I would estimate we would have arrived back at our accommodation around 9pm, 6 hours later than advertised. Thaya was very keen to show us the rest of the tour. This clearly came from a place of enthusiasm and pride, but ultimately I had to be more forceful than necessary to remind him that we already had plans and would have to cut short the tour. Thaya told us that sometimes the tour finished around midnight, (9 hours after the advertised finish time). I explained to him that this could be problematic for some tourists - for example if they have a flight to catch after the tour - but he disagreed. Only other tourists can decide if this is a problem or not, depending on their individual circumstances. We cut the tour short, missing some of the itinerary my friends had been particularly keen to see. Thaya did a magnificent job in getting us back to our hotel on such a long drive and we arrived back 4 hours hours after the advertised finish time. We made it to dinner. My friends loved Thaya and there's no doubt he is passionate about his job and works very hard. I found him to be friendly, courteous and informative. Whether missing some of our tour was due to his time management, a norm in Malaysia or simply a one-off, I don't know, but I would certainly recommend having a discussion at the start of the tour around time management and the itinerary. I did find messages on my phone later in the evening asking to confirm the pick up location, so I don't dispute that he had tried to contact us prior to pick up time. Unfortunately, we had had all had some problems using "Whats App" during our stay so I didn't get them in time. It would be beneficial to other tourists to contact the company before the tour to confirm they have the address provided on the booking. I have kept my review to facts and not opinions and criticism so other travellers can decide for yourselves.

Had a half day tour with Mr Thaya. I really enjoyed it. Mr Thaya was punctual and picked me up from my hotel. Throughout the journey, he shared many interesting facts about KL. At each visit site, he gave me enough time to explore and shared tips on where to get the best pictures and views. Highly recommended tour guide.

Excellent tour. Joe was entertaining and informative throughout. Great views in the Highlands of the tea plantations and opportunity to pick strawberries. Nice view of the waterfall and interesting to go to the bee farm.

This trip took us to some amazingly beautiful spots. The Cameron Highlands is well worth a visit and Joe our guide/driver was the best. He could not do enough for us and even took us to a pharmacy as my wife developed toothache!! Nice to see another side to this gorgeous country.

The Hotel itself is very nice, surrounded next to the Beach and not too close to the International Airport. The hotel staff were very helpful whenever needed.

Had a great 5 day trip in Malaysia. Got to see a lot of beautiful and fun places, like langkawi, Cameroon and Genting highlands. Our driver Joe was really hospitable and friendly

Good transportation and arrive on-time. fast and convenient. Driver is helpful and provide satisfactory service. Good to use the service again.

Long drive but driver shows dedication on transferring passenger to the destination. Also provide rest point for taking rest

It is a long drive from central KL to Cameron Highlands but Mr Thaya made sure I was comfortable and kept up polite conversation on the journey. When visiting the various destinations on the trip arrangements were straightforward and he was flexible on timings. Overall I thoroughly enjoyed a long day out, it was worth the drive.

The driver and guide in one person of Mr Thaya delivered all that was promised, provided exceptional service and very good communication. Highly recommend!

The place is worth a visit! Amazing natural beauty mixed with unique experiences. Special mention to our driver & guide Taya - very friendly person and ensured we had the best experience

Soon after Hari Raya Puasa and streets in the highlands were heavy traffic jams, but tea valley view was wonderful. Driver was patient and I enjoyed the conversation.

Matha picked us up in a great air conditioned car which was most welcome. Matha kindly made a comfort stop on our way to Malacca and provided us with bottles of water during the day. Matha then dropped us at various points of interest which was great however, we originally thought he would accompany us to the temples, forts etc. We stopped off in Jonker Street for lunch which was okay but would not eat there again. Matha was extremely helpful, courteous and very polite the whole day. Chris and Jude Moss UK

Malacca is spectacular, with many tourist attractions of great historical value. You should consider at least 2-3 days, as the 1-day tour only gives a vague idea of the city. However, our guide was very attentive and managed to give us a good idea with detailed explanations of the places we passed. Being Portuguese, we had high expectations of seeing what remains of Portugal's presence in Malacca. Unfortunately, it's down to a door in the old fort (A Famosa) and a neighbourhood outside the city where you'll find several restaurants serving dishes with a few (very few) Portuguese flavours. Overall, it was very nice to spend the day at Malacca!

Relaxing afternoon boat cruise with friendly tour guide Madhavan. Sweet fruit treats offered. Blue crabs, fish, eagles and monkeys.