I booked a limo from JFK to home in Manhattan. The driver didn't speak a word of English. The only way to communicate was speaking English into his phone which then translated it into Chinese. Had to go through the procedure all the way home. In an emergency I shutter to think what would have happened. I tried to complain to Carmel and they told me that they are legally able to employ non English speaking drivers and there was nothing they could do about it.

Ride requested clearly stated to Ocean casino, driver stated he was only getting paid to take us to King of Prussia? Driver refused to take us and returned to airport

Our flight was delayed for 1 hour and they registered a no show. We did not receive any follow up therefore we were never able to communicate with the company or our driver. When we knew about the delay there was no phone or email to inform it.

Carmel car service the worst and I will never use them again. Ordered a car from Long Island to jfk airport over a month in advance. Then confirmed 2 days before. Waited with my bags at the scheduled time and no show. When I called they said sorry there was a mixup and I had no ride to the airport at the last minute. I asked for them to order a cab or alternative and they said sorry customer service would call on Monday. What????

Had booked Carmel for morning private airport transfer from Newark international to downtown, was a bit apprehensive with the mixed reviews but was pleasantly surprised with the promptness of the dispatcher and the driver arrived in 5-8 mins , had prepaid the fare in site and everything went very smooth and the driver was very helpful with the luggage too , the fare charged was and inclusive of gratuity which is fair given the service quality.. will definitely rebook..

HORRIBLE EXPERIENCE - UNSAFE! On the way home from JFK, my driver took a detour to do a personal errand. Despite my clear objections, he drove us through Queens to a remote area where he proceeded to deliver an envelope to a garage. The detour without traffic would have added an additional 30 minutes, but as we hit traffic, it ADDED AN ADDITIONAL HOUR - the route we should have taken would have taken 50 minutes. It took 2 hours to get to my destination! During the trip, I was communicating with a family member via text. This person contacted Carmel and explained what was happening in real-time. The customer service representative said they would file a complaint but that I would be responsible for paying the driver. I have since tried to reach customer service several times, but they have been unresponsive. As a woman alone in a car with a male driver traveling in unfamiliar areas and on highways, I felt I had no alternatives but to stay in the car and hope that I would arrive home safely. DO NOT USE CARMEL and Limo Service! I would have given (0) stars, but the system requires that I give (1) a post.

Easy reservations. Great communication. Friendly drivers. Had to make a last minute change to route and they accommodated it with ease. Will use again.

Scheduled a car to pick up for 4 of us in Boston Logan Airport for July 13. They called the night before and verified a car would be available When we arrived I had a message to call them When I called they said they had none available. I ask what he wants me to do. He said find your own way. The had nerve to call me before I left Boston that they have a car available. Told them that its not needed because what you did 5 days earlier.

Did a ride from JFK to Manhattan - all was very well organized - top service - friendly driver - good price - I can recommend Carmel

The driver was perfect on time. The friendly driver took a perfect route through a busy Manhattan. The car was real clean

Top of the line service! From the minute that we landed, our driver Antwone was in contact to make our pickup as smooth as possible. Antwone’s vehicle was immaculately clean and stocked with cold water and lollipops which was pretty cool. On the way to our downtown hotel Antwone was very engaging, taking the time to point out things to do while we were in town and also addressing some of our needs while in Chicago. I can’t say enough good things about our driver and the company he works for. We were so happy with the service we would use them again.

Terrible customers service. We contacted the service and they have advice in 13min the ar will be there.we waited for 40 min no car.we cotcated the service again and they ha e told us previous car is cancelled and we will have a new car.over after nearly 2 hours the car come.Do not use this company. TERIBBLE SERVICE

I don’t understand why I got an email saying this wasn’t original content, as it’s my own experience. Maybe because my brother shared one as well, but we were together, so maybe that’s it. Anyway, here it is again, edited so it’s a new version, as I want to make sure nobody uses this awful company. Our airport nightmare began the moment we met our driver. A curt hello was drowned out by a barrage about tolls and tips, demanded with a sneer rather than a request. We'd seen the email, tipping was expected, but shouldn't that be based on service, not pre-emptive strong-arming? The silence during the ride screamed louder than any words. The driver, a maestro of the middle finger salute and virtuoso of road rage, seemed on the verge of a meltdown. As we neared our destination (not quite there yet!), the demands for payment returned. Cards? Cash? Anything! We were happy to pay, language barrier be damned. But upon revealing his payment screen, his first act was the digital equivalent of a shake-down: tip selection. We demurred, his hostility the very opposite of a welcoming gesture. All hell broke loose. He morphed into a shouter, threatening to return us to the airport, a fate we desperately tried to avoid. We were more than willing to pay the toll, for crying out loud! But logic was lost on this runaway rage machine. We were stuck in a car with a human hurricane, his voice rising with every passing mile. "Shut up!" he roared, dreams of customer service a distant memory. The police? He scoffed. Finally, desperate, we surrendered, offering both toll and tip. Anything to escape. Was he under the effect of drugs and/ or alcohol? Quite possibly, but communication was a blackout. Six dollars and ninety-four cents for the toll, a pittance compared to the emotional toll. The tip? The minimum on the screen, a desperate bribe for freedom. We were shellshocked. What twisted logic made him think returning us would benefit him? A double toll, zero tip - that was his endgame? Disgusting. Unforgivable. On what twisted planet is customer service hijacked by a deranged yeller who holds you hostage for a measly tip? It defies explanation. Expedia is getting an earful. This partnership needs to dissolve. The world deserves to know. Friends, family, social media, even the press – we'll spread the word so no one else endures this nightmare. How dare they put such a clearly unstable individual behind the wheel, a danger to himself, us, and everyone on the road? A refund is the least they can do. Keep the toll fee, just let us walk away with our sanity (and maybe a few extra bucks for future therapy).

Paid a lot of money for this service and when we arrived at Boston Aiport we repeated called the number given only for it to ring and ring. Eventually gave up and got a taxi. Same thing happened on return to airport. Expedia complained on our behalf but Carmel refused to refund our money. Terrible service avoid at all costs

Best option when you need a ride into Chicago. It worked better than booking Uber or Lyft. Great driver and very professional. Our cost was cheaper than the others. Plus a limo!