Alicia was our bus host and she did a wonderful job to tell us all sorts of details about the area from Botha local and tourist point of view. Very nicely done and M&M is a great way to see the site in Juneau

We booked this tour to see the Mendenhall Glacier and Nugget Falls, and we did get to see them. We spent about 90 minutes there and it was beautiful. However, the driver/narrator for the tour spent most of the drive telling one bad, old joke after another plus promoting his personal photos and music CDs. There were also some subtle racist and political comments. We couldn't wait to get off the bus. I would advise finding another way to get to the glacier and falls.

We had added the tour excursion "Juneau Highlights Tour and Mendenhall Glacier" to our cruise. It was worth seeing Mendenhall Glacier. But the driver was bad. At the "Whale statue", he said the bus will wait 30 mins until 6:30 pm, but it was really bad of the driver to leave the spot at 6:25 pm, when not all passengers had boarded the bus. He said, the missing passengers can walk to the port as it's not a long walk. It was really very disappointing and unprofessional.

Brian infused the natural magic of Juneau with his own personal experiences in a way that gave the glacier, the bald eagles, the black bear, and the rainbow he gave us to witness with the magic of the moment. His perspective, copious facts, and sheer enthusiasm for life flavored our Juneau and created a memorable moment.

This worked well. The driver was pleasant and informative. We got to come and go on our own time and we’re able to stay at the glacier as long as we wanted. The bus can get crowded at busy times and on our trip back we had to wait about 15 minutes for another bus.

This is no longer just a bus. They were bought out and it now a “tour”. It’s 75 dollars now and it’s mostly sold out in advance whenever cruise ships are in port. The booth that you can purchase tickets right on the dock was packed and the attendant was very rude, basically telling us we’d be lucky to get on a bus today. It’s much cheaper and nicer to take a private taxi. We were a party of 6 and we got taxi by dLux rides. It was 150 round trip for all 6 of us. It took about 20 minutes and she was waiting for us at the exact time we asked for when we finished.

Mendenhall Glacier is a must see, when in Juneau. The hike to the falls and glacier is an easy hike. You are close enough to the glacier to see the texture of the ice and pieces of ice that broke off. The cost for the bus was a little high for a ride that is so short. There is not much for the driver to narrate, that you wouldn't get from the displays at the visitor center. But it is the best option to see a glacier up close. The operation seems to have a monopoly at the cruise ship port, the reason I gave it a 4 out of 5.

As expected. Easy to locate the bus, orderly entry and clear directions on return. Had a great trip to glacier and a short hike to Water fall.

our guide was so funny and knowledgeable! he was a native American and knew the history so fantasticly!! Let's get ir done...LOL

I booked the Blue Bus to Mendenhall Glacier in advance due to the cruise ships in port June 28, 2023. Was very glad I did. Booking process was smooth and easily able to print out my ticket. The female driver I had on the way to the glacier was excellent. She pointed out historical buildings, sights, even eagles as well as answering any questions we had. Dropped us off at the designated stop, a short walk from the visitor's center and clearly explained our pick up location. I really enjoyed my walk on a couple of the trails. I took the first bus of the day (8am) and it was nice to explore without the crowds. Other visitors were very friendly, often taking photos of each other (especially me since I was by myself). I was very glad I had this driver on the way out because on the way back, the male driver I had offered no narration, didn't point out anything and I think was eating his lunch on the return to town. I was sitting about 3 rows back and when I asked a couple of questions, he just told me to sit closer because he couldn't hear anything I said. Maybe the return driver thought I knew everything from the first driver, but pleasant conversation would have been nice. The first driver thanked us for riding and said I hope you enjoy your stay. The other driver said nothing. Overall though, the experience was more positive than negative and for me, was worth the price of the ticket.

Booked and paid in advance for our upcoming cruise visit in September... Out of the blue they send me a cancellation with a refund request for a booking that was already confirmed... no reason given.... talk about disappointment... Beware of this companies' business practices!

Pick up, both going to and from Mendenhall was very disorganized and stressful. Some of it was beyond the control of Blue Bus for two reasons: 1) 4th of July parade closed main road between 10 and 12:30 and we needed to be back on our cruise ship by 1:30; 2) Our cruise ship arrived one hour late. But what was within their control was that they should have had some type of queue system for pick up, both from Mt. Roberts Tramway parking lot and from the Mendenhall visitor's center. In was a free for all getting onto the buses, some folks who had patiently been waiting to catch a bus (and only had less than an hour to visit the glacier) were left in the dust as other less considerate families just shoved their way onto the bus. And I don't think there was enough seating capacity to ensure everybody was able to catch the 9:30 bus back to ensure being back on the ship well before departure from Juneau. Probably the most stressful portion of our whole Cruise! Maybe things runs more smoothly on non-Holiday days, but I would recommend other ways of seeing Mendenhall.

Awfully disorganized pick up on 4th of July. Not a sign to be found to queue up, nothing indicating where to wait, and when a really young employee showed up, it became even more chaotic. It took 1/2 hour to finally get on a bus. So poorly run. Stay away!

Bus stop is easy to find as its right in port. Driver commentary was funny and full of fun facts about the area. Buses run every 30min so be sure to time it well, especially on the way back

Narrations and the flexibility in riding the bus are very attractive to us. The frequency of bus runs is great. The price is fair The only downside is it will get very crowded on the bus often times. On our way back to town we had to wait for next bus and some late get-on people have stand in the aisle.